{"isMyApplicationsEnabled": false, "domain": "nationwide.com", "isThinProfile": false, "branding": {"candidateLogin": "https://nationwide.wd1.myworkdayjobs.com/Nationwide_Career/login", "homePageHeroBanner": {"opacity": 1, "message": "", "image": "https://static.vscdn.net/images/careers/demo/Workday+Banner-swishBlue.png", "title": "Nationwide Careers"}, "links": {"blogs": ["https://blog.nationwide.com/how-to-write-a-resume/", "https://blog.nationwide.com/", "https://blog.nationwide.com/what-to-wear-to-an-interview/"], "videos": ["https://www.youtube.com/watch?v=JoMby0sylCY", "https://www.youtube.com/watch?v=etxASaYtJu8", "https://www.youtube.com/watch?v=olkne4lC16U"]}, "showJobId": 1, "companyName": "Nationwide", "navBar": {"opacity": 1, "image": "https://static.vscdn.net/images/careers/demo/NandEagle+Mark+2C-Reg.jpg", "link": "https://www.nationwide.com/about-us/careers.jsp", "background": "#ffffff", "title": "Nationwide"}, "customContent": {"positionSections": [{"body": "<ul><span><span><span>At Nationwide, we find purpose in protecting people, businesses and futures with extraordinary care \u2013 and we\u2019ve been doing that since 1926. Our financial strength and caring culture extend beyond our associates into the communities we serve. You really can <i>feel</i> the difference at Nationwide, which is why we continue to be named one of the Fortune 100 Best Companies To Work For. Check out <a href=https://www.nationwide.com/about-us/careers-awards.jsp target=_blank style=color:#2C8CC9;>why others think we\u2019re a great place to work</a>, too, and let us know \u2013 <a href=https://www.nationwide.com/about-us/careers-videos.jsp target=_blank style=color:#2C8CC9;>can you see yourself at Nationwide?</a><br><br><br>Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.</span></span></span></ul>", "title": "About Us"}]}, "perks": [{"title": "Paid Time Off", "description": "Nationwide offers a variety of paid time-off options and you earn them as soon as you start working. It\u2019s our way of saying we appreciate your commitment to your job and that we\u2019re equally committed to you and your family\u2019s well-being. You\u2019ll also receive up to 10 paid company holidays each year.", "icon": "fa-plane"}, {"title": "Health and Wellness", "description": "We care about your health. That\u2019s why Nationwide offers generous comprehensive medical, dental and vision benefits. We also offer benefits to help your family feel secure, including Life Insurance, Supplemental Accident Coverage, Group Legal Coverage, Long-term disability insurance, Family medical flexible spending accounts, Dependent day care flexible spending accounts. To help you get and stay healthy, we offer the free health and wellness program My Health, and onsite fitness centers in select locations.", "icon": "fa-user-md"}, {"title": "Learning and Development", "description": "A Training Top 125 Company, Nationwide has the tools and resources to help you effectively manage your career through continuing education and leadership development opportunities. Our Learning and Development department offers training and career planning support. Through our Educational Assistance Program, we give you the opportunity to refine your skills and build new ones by taking college and graduate courses and degree programs, professional designation programs and technical programs. We cover 100% of tuition and 50% of books for undergraduate and graduate courses. We also support technical insurance courses, professional designation courses (if required for role) and general certification courses, up to $5,250 per calendar year.", "icon": "fa-chalkboard-teacher"}, {"title": "Retirement Planning", "description": "Saving for retirement is important for everyone. Nationwide offers comprehensive and competitive opportunities to help you. Our retirement benefits include 1. Automatic enrollment in our 401(k) savings plan with a company match of 50% on the first 8% you contribute 2. Full ownership of the company matching contributions after 5 years 3. A 100% company-paid retirement plan (pension plan)", "icon": "fa-piggy-bank"}, {"title": "Nationwide Advantages", "description": "In addition to a competitive Total Rewards package, there are other perks that come with being a Nationwide associate. Starting on your first day of employment, you\u2019re eligible for exclusive deals on certain Nationwide products, such as home, life or auto insurance. Nationwide associates can also join the Nationwide Activities Association, our internal group that sponsors athletic leagues and a variety of clubs. This group also offers associates discounts on things ranging from cell phone service, to computers and cars.", "icon": "fa-universal-access"}], "defaultState": {"pymww": false}, "custom_style": {"css": ".apply .navbar img { height: 60px !important;} .refer .navbar img { height: 60px !important;}"}, "push_application_to_ats": true, "privacyLink": "https://www.nationwide.com/personal/privacy-security/", "hideJobCart": true, "recaptcha_enabled": 0, "showCompanyLogo": true}, "chatbot": false, "isWillingToRelocate": false, "locationInsights": null, "showWizard": false, "showVeteranEmployerSignUp": false, "mocTitle": null, "query": {"pid": "", "location": "", "seniority": [], "department": [], "query": "", "skill": []}, "showBusinessUnitInPositionSidebar": false, "location_used": "", "candidate": {"firstname": "", "lastname": "", "phone": "", "enc_id": 0, "onboardingCompleted": false, "isUserInPcsIjp": false, "filename": null, "resumeUrl": "", "starred_positions": [], "fullname": "", "email": ""}, "location_user": "any", "isDomainVeteran": false, "isUserAuthenticated": false, "isDomainETX": false, "veteranProgramDetails": [], "user": "", "userTitles": [], "isUserETXCandidate": false, "count": 168, "iframeImplementation": null, "recommended_star_threshold": 4.0, "isCareerPlannerEnabled": false, "positions": [{"locations": ["Columbus, OH, USA"], "t_update": 1604118286, "job_description": ["Provides creative, technical and strategic input and results to project teams. Collaborates with partners, product managers, technologists, UX peers and others across the company on technical and creative direction. Advocates for empathetic humancentered design and helps mitigate risks by pursuing work based on insights and an understanding of our users. Problem solves, thinks big and explores divergent ideas while understanding how to converge and build iteratively towards the best solution. Participates in ideagenerating sessions and helps capture and evaluate ideas with respect to technical feasibility, business viability and human desirability. Able to think strategically and connect work to a larger picture. Reporting Relationships: Reports to Manager/Director. This is an individual contributor role. Education: Undergraduate studies in UX, humancomputer interaction, psychology, graphic design, information science, communications or related field preferred. License/Certification/Designation: N/A Experience: Typically, three or more years professionally practicing some aspect of humancentered design. Knowledge, Abilities and Skills: Good verbal and written communication skills. Comfortable explaining design rationale to other parts of the business. Basic understanding of UX principles and the humancentered design process. Ability to partner with multiple partner groups and tell compelling narratives. Owns work with some manager oversight. Independently and proactively seeks out answers as needed. Skills/Competencies: Proven ability to analyze qualitative and quantitative information and external factors that may influence or have an impact on the company, as well as the customers, distribution systems, operations and strategy. Proven ability to set work priorities that conform with established objectives, timeframes and accomplish a task in the most effective manner. Ability to work with crossfunctional teams. Extended work hours may be necessary during heavier volume work periods. Travel required as necessary. This role is compensation grade F3"], "t_create": 1603670400, "id": 2061431, "ats_job_id": "67262", "name": "Specialist, User Experience", "display_job_id": "67262", "business_unit": "Unknown", "medallionProgram": null, "hot": 0, "location": "Columbus, OH, USA", "stars": 0, "department": "WUE", "type": "ATS"}, {"locations": ["Columbus, OH, USA"], "t_update": 1604114736, "job_description": ["Are you passionate about being part of a team that delivers extraordinary care to help individuals and businesses prepare for and protect their retirement? If so, then Nationwide Financial could be the place for you! Compensation Grade: F2 Payband Job Description Summary JOB SUMMARY: First level supervision of daytoday operations ensuring that an On Your Side service experience is provided to our internal and external sales partners, firms, producers, and customers. Under general direction, responsible for strict adherence to and enforcement of all financial controls as well as legal and regulatory guidelines and regulations set forth by state insurance and securities departments, FINRA, SEC, NF Compliance, and the NF AntiMoney Laundering Steering Committee. Job Description RELATIONSHIP: Reports to Manager, Director or AVP. 520 associates typically at the BE level report to this role. JOB RESPONSIBILITIES: Performance (Team) Leads, supervises, and coordinates team roles and responsibilities. The team has a clear focus on processing customer requests through paper or electronic delivery of records. Adjusts, assigns, coordinates and implements production standards and schedule to adhere to compliance guidelines. Planning (Projects) participates in assigned projects and task teams, provides input and guidance to supporting departments on team implements and maintains process improvements that enhances delivery of services to customers aligned with industry and regulatory requirements. People (Performance Management) Assists in driving a culture of coaching and feedback for personal and professional guidance. Develops talent in the organization for succession planning and handles all performance management tasks and related functions for team. Partnerships (Relationship Management) Provides education of current processes and procedures with internal customers. Helps build and strengthen internal relationships through presentations, firm and/or direct advisor contact. Customer Service Monitors work flow to ensure that all functions are completed in a timely manner and meets quality standards. Responds to escalated service issues and calls from our internal and external sales partners, firms, producers, and customers. Provides On Your Side service through call team and client service groups. Finance and Regulatory Oversight Oversees financial and regulatory control processes and assists in frequent control testing to ensure corporate compliance with all applicable industry regulations and requirements. Drafts responses to regulatory agency reports and findings and assists with working closely with the office of Corporate Compliance to resolve any issues. Continuous/Change Management takes audit recommendations and calibration sessions through the continuous improvement model. Assists in identifying key opportunities for processes and procedures to be enhanced and aligned to ensure consistency and adherence to regulatory requirements. Assists in utlizing findings and identifying key process and/or technology needs within the Operation Center. Entry level usage and application of LEAN/6sigma continuous improvement tools. Budget Assists in managing expenses to the established budget and under general direction, implements solutions to streamline process and reduce operating expenses. Licensing & Commissions roles: Conduct producer screening and background investigation reviews to ensure producer candidates are of good character; prepares case files to be reviewed by the Licensing & Appointment Review Committee and communicates with candidates who have been denied appointment with the Nationwide Life Companies and/or Nationwide affiliated Broker Dealers. 10. May supervise staff responsible for analyzing, selecting and classifying applications in accordance with established underwriting policies, practices and standards, as well as administering product selection standards according to underwriting practices and procedures in order to achieve satisfactory experience and acceptable administrative results. 11. Education: Undergraduate studies in business administration, management, finance, prelaw or related field and/or technical insurance coursework preferred. Licenses/Registrations/Designations: FINRA Series 6 and 26 licenses may be required. Experience: Minimum 5 years financial services experiences in a customer service, quality control or operations environment. Supervisory experience preferred. Knowledge: Extensive knowledge of insurance industry concepts including but not limited to: Financial Services products, regulations, and guidelines Skills/Competencies: Effective team leadership and management skills. Strong verbal and written communication skills. Relationship building people skills. Exceptions to the above minimum job requirements must be approved by the department VP and HR consultant. Working Conditions: Normal Office Conditions. May require infrequent travel. Job Evaluation Activity: 01/2012 CB, PYC Compensation Grade: F2 Payband"], "t_create": 1603411200, "id": 2048777, "ats_job_id": "67252", "name": "Nationwide Financial- Operations Supervisor", "display_job_id": "67252", "business_unit": "Unknown", "medallionProgram": null, "hot": 0, "location": "Columbus, OH, USA", "stars": 0, "department": "CASC", "type": "ATS"}, {"locations": ["Columbus, OH, USA"], "t_update": 1604116912, "job_description": ["If you're passionate about innovation and love working in an environment where you can constantly improve and adopt new technologies to drive business results, then Nationwide's Information Technology team could be the place for you! This position supports Retirement Plans business at Nationwide. We are in the middle of a multiyear transformation program driven by selforganizing, selfmanaging agile teams that have a bias for speed, security, reliability and scalability. Ideal candidate has Experience with cloudbased architectures, development, and deployment Experience building Data Lake using AWS and handson experience in AWS ECS, S3, RDS, EMR, Redshift, Glue, Athena, Amazon Redshift / Snowflake Experience in PL/SQL and working on Databases such as Oracle Hands on experience with leveraging CI/CD to build, test & deploy application code Expertise in Data governance and Data Quality Informatica experience is a plus Proven Technical Leadership experience to drive results on a team supporting multiple complex initiatives.\u200b Creative and critical thinking, A natural curiosity and penchant for discovery and learning and applying new technologies. Proven troubleshooting skills Communication and collaboration skills Compensation: G4 Job Description Summary JOB SUMMARY: Toplevel technical expert in one or more highly specialized phases of applications programming. Provides technical consulting on complex projects. Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results. Responsible for program design, coding, testing, debugging, and documentation. Has full technical knowledge of all phases of applications programming. Job Description RELATIONSHIP: Manager/Director JOB RESPONSIBILITIES: Designs, develops and implements costeffective information technology solutions by creating new and modifying existing software applications that are the most complex in nature. Serves as an expert in applications development and undertakes the most complex projects requiring additional specialized technical knowledge. Analyzes and validates the most complex system requirements and existing business processes and information systems to ensure desirability, practicality, and resource availability and capability. Leads in the design, development and implementation of new programs and/or modification of existing applications. Responsible for the most complex designs, prototypes and other methodologies for new and/or existing systems including the design, development and implementation of test plans and strategies as well as program specifications with various interfaces. Designs, codes, tests, debugs, documents and implements the most complex software applications according to standards. Provides toplevel expertise in the definition and development of specifications and programming for the most complex technical modules, applications, prototypes and computer programs. Leads all aspects of applications programming and development for multiple, largescale projects. Evaluates and provides technical solutions and strategies to the most complex application development problems. Sought as a resource for resolution of the most advanced application development problems and issues. Determines user requirements, leads application design, plans projects, establishes priorities and monitors progress. Evaluates project status and resource utilization and implements changes to improve the team's effectiveness. Acts as a technical programming consultant for largescale projects that include multiple product lines and various interfaces. Serves as a toplevel technical programming consultant for the most complex applications development projects involving multiple disciplines and impacting multiple business units. Acts as a source of direction, training, and guidance for less experienced staff. 10. Education: Undergraduate studies in computer science, management information systems, mathematics or related field is strongly preferred. Experience: Eight years of experience in programming and systems analysis. Three years of experience in project management is preferred. Knowledge: Must have proven knowledge in computer programming language. Must have a thorough understanding in systems and data processing policies, practices and procedures. Must have a thorough understanding in systems analysis and design techniques. Must have expert knowledge of the systems development life cycle. Demonstrated knowledge of project management concepts and techniques is required. Skills/Competencies: Must have the ability to analyze the most complex applications and systems. Must be able to program the most complex systems requiring minimal interfaces. Must possess strong problemsolving skills to determine the programming effects on existing systems. Must have strong decisionmaking skills for problem identification and solution recommendation. Must have strong project management skills. Must have written and oral communication skills to prepare and communicate programming plans and procedures as well as to interact with all levels within the company. Staffing Exceptions to the above minimum job requirements must be approved by the: Director and HR Officer Overtime Eligibility: Not Eligible Associates may have oncall responsibility after normal working hours and/or on weekends. Credit Check: \u00a0Not Applicable Safety Sensitive (SS): \u00a0Not Applicable Job Evaluation Activity: \u00a0Evaluated: MDK (122203) This position supports Retirement Plans business at Nationwide. We are in the middle of a multiyear transformation program driven by selforganizing, selfmanaging agile teams that have a bias for speed, security, reliability and scalability. Ideal candidate has Experience with cloudbased architectures, development, and deployment Experience building Data Lake using AWS and handson experience in AWS ECS, S3, RDS, EMR, Redshift, Glue, Athena, Amazon Redshift / Snowflake Experience in PL/SQL and working on Databases such as Oracle Hands on experience with leveraging CI/CD to build, test & deploy application code Expertise in Data governance and Data Quality Informatica experience is a plus Proven Technical Leadership experience to drive results on a team supporting multiple complex initiatives.\u200b Creative and critical thinking, A natural curiosity and penchant for discovery and learning and applying new technologies. Proven troubleshooting skills Communication and collaboration skills Compensation: G4"], "t_create": 1602460800, "id": 2004901, "ats_job_id": "66923", "name": "Consultant, IT App Development", "display_job_id": "66923", "business_unit": "Unknown", "medallionProgram": null, "hot": 0, "location": "Columbus, OH, USA", "stars": 0, "department": "TAP", "type": "ATS"}, {"locations": ["Grandview Heights, OH, USA"], "t_update": 1604116945, "job_description": ["Are you passionate about being part of a team that delivers extraordinary care to help individuals and businesses prepare for and protect their retirement? If so, then Nationwide Financial could be the place for you! Coordinate work activity across an extended team of both business analysts and technology developers. Collaborate with the work team to prioritize work efforts and manage a timeline of delivery. Support business process analysis needed to enable process automation. Document business process steps and technology requirements to build process automation. Engages in business stakeholder change management, communication process and training. Presents meaningful recommendations, reports, solutions and documents to help our business leaders and associates understand our technology solutions Uses agile practices to implement technology solutions. Participates in established agile process activities such as iteration planning, standups, iteration demos and retrospectives. Identifies, understands and assess dependencies within an iteration, a release and across other\u00a0product\u00a0teams. Prioritizes and reevaluates requirements throughout the delivery process to ensure project objectives and solution vision are being met. Project Staffing through at end of year 2021 compensation F Band Job Description Summary JOB SUMMARY: A staff resource assigned to perform a specific activity in support of an approved corporate program or project for a limited period of time. The hiring manager will create job expectations for each project position. Job Description RELATIONSHIP: \u00a0Reporting relationships will be determined based on the needs of the assigned project. AN EXPLANATION OF PROJECT STAFFING: STAFFING: A \"project basis staffing\" is a job temporarily assigned in order to perform a specific activity in support of an approved corporate project. The assignment is typically two years or less. The limited life of this assignment distinguishes a \"project\" position from most other positions. Project staffing allows management a greater level of flexibility in selecting an incumbent with the needed level of expertise. Because of the truly temporary status of the project job, the need for specific skills, and a fair administration of compensation for project personnel, the project jobs are to be staffed on a lateral basis (i.e. the incumbent remains on the same pay band he/she held before project participation). LENGTH OF ASSIGNMENT: The assignment is typically two years or less. However there are two types of project staffing assignments. A shortterm assignment would normally be four months or less and would not involve a permanent transfer. Salary would be administered as normal, and the previous position would typically be held open. A long term project assignment would be longer than four months, could involve relocation, and the employee's previous position would be restaffed or eliminated. Qualified associates will typically be provided 60 calendar days to search for a new position. For clarification, contact your local HR representative. SALARY ADMINISTRATION: Individuals hired would typically receive a prorated merit increase. During the project, merit salary adjustments pursuant to the salary administration guidelines will be based on the employee's pay band at the time of placement on the project job. Performance evaluations will be conducted as they would on any job as appropriate. END OF PROJECT: Prior to the end of the project, Human Resources will be notified by the Project Executive regarding the project completion date. Human Resources will assist the project job holder for a period of sixty calendar days, if qualified, in his/her search for a position . The success of the associate in securing a position is contingent upon prior related work experience, satisfactory performance on the project and the availability of open positions matching the associates? skills and experience. The associate is expected to compete for positions with other Nationwide associates and/or external applicants. There is no guarantee that the associate leaving the project will secure another position. Vary based on project needs. Please refer to the OnLine Requisition System for a summary skills listing; the Project Executive can provide a detailed listing. Credit Check: \u00a0AS APPLICABLE TO THE SPECIFIC PROJECT Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process. Job Evaluation Activity: \u00a0Edited 6/25/2004 BVS Coordinate work activity across an extended team of both business analysts and technology developers. Collaborate with the work team to prioritize work efforts and manage a timeline of delivery. Support business process analysis needed to enable process automation. Document business process steps and technology requirements to build process automation. Engages in business stakeholder change management, communication process and training. Presents meaningful recommendations, reports, solutions and documents to help our business leaders and associates understand our technology solutions Uses agile practices to implement technology solutions. Participates in established agile process activities such as iteration planning, standups, iteration demos and retrospectives. Identifies, understands and assess dependencies within an iteration, a release and across other\u00a0product\u00a0teams. Prioritizes and reevaluates requirements throughout the delivery process to ensure project objectives and solution vision are being met. Project Staffing through at end of year 2021 compensation F Band"], "t_create": 1603238400, "id": 2044445, "ats_job_id": "67170", "name": "Project Staff Business Technology", "display_job_id": "67170", "business_unit": "Unknown", "medallionProgram": null, "hot": 0, "location": "Grandview Heights, OH, USA", "stars": 0, "department": "PRSA", "type": "ATS"}, {"locations": ["Home, OH, USA"], "t_update": 1604116944, "job_description": ["If you're passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's Property and Casualty team could be the place for you! The compensation for this role is an E band. This role would support the Columbus market and surrounding territories. Job Description Summary JOB SUMMARY: Investigates and resolves personal lines property damage claims via phone and facetoface claims handling of a moderate to severe nature. Promotes and provides \"On Your Side\" customer service. Responsible for the handling of claims in accordance within prescribed authority and adhering to best claims practices. Job Description RELATIONSHIP: Reports to Claims Manager DIRECT REPORTS: None JOB RESPONSIBILITIES: Promptly and effectively handles to conclusion all assigned claims with little to no direction and oversight. Makes decisions within delegated authority as outlined in company policies and procedures. Adheres to high standards of professional conduct consistent with the delivery of superior service. Determines proper policy coverages and applies best claims practices to conclude assigned cases in accordance with company guidelines. Adheres to high standards of professional conduct while providing delivery of superior claims service. Opens, closes and adjusts reserves in accordance with company practices designed to ensure reserve adequacy. Recommends Special Reserves where necessary. In accordance with Corporate Reserving Guidelines. Adheres to file conferencing notification and authority procedures. Maintains current knowledge of insurance and applicable product/services; court decisions which may impact the claims function; current guidelines in the claims function; and policy changes and modifications. This may require attendance at various seminars and/or training sessions. Maintains current knowledge of local industry repair procedures and local market pricing. Submits severe incident reports, reinsurance reports and other information to claims management as needed. Partners with SIU and Subrogation to identify fraud and subrogation opportunities. Assists or prepares files for suit, trial, or subrogation. (Property/MD/Casualty). Initiates and conducts followups via proficient use of the \u00a0claims systems and \u00a0other related \u00a0business systems. Delivers a positive OnYourSide customer service experience to all internal, external, current and prospective Nationwide customers. 10\\. Adheres to high standards of professional conduct while providing delivery of superior claims service. 11\\. Other duties as assigned. Education: Undergraduate degree or equivalent experience. Licenses/Designations: State licensing where required. Successful completion of required/applicable claims certification training/classes. Experience: Three to five years related property claims experience. Experience in a customer service environment including flexible work schedules and extended work hours preferred. Knowledge: General knowledge of insurance theory and practices, and contracts and their application. Property estimating and automated claims systems. Proven knowledge of the investigation, negotiation and settlement activities used to resolve extensive property damage claims. Skills/Competencies: Proven ability to meet customer needs and provide exemplary service by informing customers of the claims process and ensuring a positive customer experience. Analytical and problem solving skills necessary to make decisions and resolve conflict in such areas as application of coverages to submitted claims, application of laws of jurisdiction to investigation facts, application of policy exclusions and exceptions. Ability to establish repair requirements and cost estimates for property losses. Ability to evaluate and successfully negotiate property claims. Organizational skills to effectively prioritize work. Command of written and verbal communication skills for contact and/or negotiation with policyholders, claimants, repairpersons, attorneys, agents and the general public. Ability to efficiently operate a personal computer and related claims and business software. Provided leadership to to less experienced claims associates Staffing Exceptions to the above Minimum Job Requirements must be approved by: \u00a0Business Unit Executive and Human Resources. Working Conditions: Normal office or field claims environment. May require ability to sit and operate telephone and personal computer for extended periods of time. Representatives may be required to operate an automobile and have a valid driver's license with a safe driving record. Must be able to make physical inspections of property loss sites. Must be able to climb ladders, balance at various heights, stoop, bend and/or crawl to inspect vehicles and structures. Must be able to work outof doors in all types of weather. Must be willing to work irregular hours and to travel with possible overnight requirements. May be oncall. Must be available to work catastrophes (CAT). Extended and/or nonstandard hours as required. Credit/Background Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process. Job Evaluation Activity: Edited 5/2/11 JTG claims The compensation for this role is an E band. This role would support the Columbus market and surrounding territories."], "t_create": 1603238400, "id": 2041005, "ats_job_id": "67188", "name": "Field Claims Spec II, Property (Columbus, Ohio)", "display_job_id": "67188", "business_unit": "Unknown", "medallionProgram": null, "hot": 0, "location": "Home, OH, USA", "stars": 0, "department": "PCL", "type": "ATS"}, {"locations": ["San Antonio, TX, USA", "Des Moines, IA, USA"], "t_update": 1604116957, "job_description": ["If you're passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's Property and Casualty team could be the place for you! This position is open to applicants located in Des Moines, Iowa and San Antonio, Texas. Qualified candidates will have strong customer service and communication skills. Sales experience preferred. Why Nationwide? Competitive starting salary, MondayFriday work schedule, collaborative work environment and excellent opportunities for growth and promotion. Training for this position will start on Monday, November 30th. Training will be Monday - Friday, 8:00 AM 4:30 PM. ; Followed by a regular schedule of Monday Friday, 10:30 AM 7:00 PM. Compensation Grade: D2 Job Description Summary JOB SUMMARY: With limited supervision, contact customers to provide a full range of services designed to retain business and increase customer's awareness of the Nationwide brand. Provides an extraordinary customer experience of all personal lines products in all states and segments via outbound telephone contacts, inbound phone calls, online chats, or internal transfers. Performs retentionrelated work for various distribution channels, access points, and numerous business units on behalf of Nationwide. Responsible for crossselling new products to current policyholders and to quote/bind new products for new customers. Process policy related additions, changes, and performs other processing activities as needed. Provides backup support to sales agents by selling new multiline of property/casualty insurance business via direct (inbound and/or outbound) telephone or internet contact with prospective customers in multiple states and all associated duties with selling business. Job Description REPORTING RELATIONSHIPS: Reports to Supervisor or Manager. CORE JOB DUTIES & RESPONSIBILITIES: Makes outbound calls and receives inbound return calls in all states from current policyholders to perform various retention related activities to include crossselling additional Nationwide products. Meets customer service production expectations and quality standards. Receives inbound sales calls, quotes and binds new business, and is responsible for the respective trailing documents for all states, including states with complex underwriting guidelines. Contacts policyholders after their claim has been closed to provide an On Your Side review and inquire about their claims experience. Answers questions and explains next steps regarding member policies being transitioned from exclusive agent to Direct channel. Contacts customers with pending cancellations to save policies from cancelling. Obtains all required trailing documents, underwriting requests, or other documentation necessary to resolve issues. Assist peers with questions and provide advice regarding underwriting requests. Contacts current policyholders via telephone to process policy changes and advise policyholder on retentionrelated efforts from underwriting on more complex situations. Responds to adhoc retentionrelated opportunities; internal phone transfers, emails, Click2Chat, notifications from the service center, NF, etc. Work specialty skills such as CARE, open book, THI, Life and Allied. Interpret contracts and/or policy provisions for the most complex states in order to provide explanations and information to customers regarding coverage for all property and casualty and other product policies. Determines and enters accurate information into all related systems. Maintains current and indepth understanding of customer service techniques, overall processing and product updates, and related system enhancements. Assist Sales Agents with questions and provides unique techniques to improve sales effectiveness. Serves as a resource for peers outside of Underwriting core business hours. Serves as subject matter expert which may include system changes, user acceptance testing, new product releases and assistance in the roll out and adoption with peers. Participates in user meetings with IT, project team and consultants. Assigned to miscellaneous projects. Identifies cross selling opportunities and recommends additional products. Quotes/binds new products for members as necessary and works with member to obtain the required documentation. 10\\. Provides process and performance improvement recommendations. 11\\. MINIMUM JOB REQUIREMENTS: Education:\u00a0 High school diploma or equivalent required; Undergraduate studies in insurance, marketing, communications, or related field highly desirable. College degree is preferred but not required. License/Certification/Designation: State licensing as required for property/casualty and life products in 45 Nationwide states and 32 Allied states. Continuing education as required by state(s). Associate must obtain the required state licenses within the time period designated by the business unit. If an associate fails or is unable to obtain required licenses/registrations within the time period designated by the business unit, the associate will be ineligible to continue in the position. Experience:\u00a0 Three or more years related work experience in sales of property/casualty insurance. Prefer insurance industry experience and call center environment exposure. Minimum 12 months' sales experience with a preference of the experience as a Nationwide Sales associate. Knowledge:\u00a0 Knowledge of property/casualty and life insurance products, insurance processing systems and procedures, best practices, state regulations and customer service practices. Knowledgeable in all states and products including new sales, policy maintenance and processing. Skills/Competencies:\u00a0 Possesses strong verbal and interpersonal skills to communicate technical insurance information to policyholders, agents, and others. Strong ability to influence prospective policyholders to select Nationwide products. Demonstrated ability to operate personal computer hardware/software in a WINDOWS environment. Staffing Exceptions to the above Minimum Job Requirements must be approved by the: Hiring manager's leader and HRBP. Overtime Eligibility:\u00a0 Eligible (NonExempt) Working Conditions: Normal call center environment. Credit Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process Job Evaluation Activity:\u00a0 11/17/16 CSB This position is open to applicants located in Des Moines, Iowa and San Antonio, Texas. Qualified candidates will have strong customer service and communication skills. Sales experience preferred. Why Nationwide? Competitive starting salary, MondayFriday work schedule, collaborative work environment and excellent opportunities for growth and promotion. Training for this position will start on Monday, November 30th. Training will be Monday - Friday, 8:00 AM 4:30 PM. ; Followed by a regular schedule of Monday Friday, 10:30 AM 7:00 PM. Compensation Grade: D2"], "t_create": 1600128000, "id": 1801943, "ats_job_id": "66476", "name": "PL Retention Agent - Dir Dist (Sales and Retention Agent)", "display_job_id": "66476", "business_unit": "Unknown", "medallionProgram": null, "hot": 0, "location": "San Antonio, TX, USA", "stars": 0, "department": "CST", "type": "ATS"}, {"locations": ["Columbus, OH, USA"], "t_update": 1604118261, "job_description": ["If you're passionate about innovation and love working in an environment where you can constantly improve and adopt new technologies to drive business results, then Nationwide's Information Technology team could be the place for you! If you're passionate about becoming a Nationwide associate and believe you have the potential to be something great, let's talk. We're listed on the Fortune Magazine 100 Best Places to Work. We are proud of Nationwide's inclusive culture that supports every associate's success and encourages an environment where you will be challenged, appreciated, respected and engaged. That's how we win Gallup's Great Workplace Award year after year. Our IT organization has been named one of the top 100 work environments for technology professionals by Computerworld magazine for the seventh straight year. We care deeply about doing what's right, and we work hard to make an impact for everyone: our associates, our members, our partners and our communities. Nationwide Technology is more that your traditional Insurance and Financial technology teams. We work to break the corporate mold with our business partners and product managers. We strive to build a product centric culture that delivers true value to our customers. We are a team that embraces exciting and potential new ways to do business, powered by technology in Insurance and Financial industries and beyond. The Intelligent Automation Center of Excellence is looking for an individual to join our dynamic automation team! This individual will be responsible for developing automations using a variety of automation tools as well as consulting and supporting our growing community of citizen automators and citizen developers. Skills required include: Process design, application and/or automation development Strong communication skills, proven ability to teach new skills, and exceptional organizational skills. Preferred experience with Power Automate (previously known as Microsoft Flow, Power Apps and Automation Anywhere. Compensation: D4 Job Description Summary JOB SUMMARY: With moderate guidance, modifies applications programs from detailed specifications. Analyzes, codes, tests, debugs, documents, and maintains those programs and interfaces. This level is staffed by individuals who have had sufficient educational background and/or experience to qualify them to start in applications programming. Position uses problemsolving skills to determine the programming effects on existing systems. Position is able to identify problems and recommend corresponding solutions. Job Description RELATIONSHIP: Manager/Director JOB RESPONSIBILITIES: With moderate guidance, develops costeffective information technology solutions by creating new or modifying existing software applications. Analyzes and validates system requirements and existing business processes and information systems. Assists in the development and implementation of new programs and/or modifications of existing applications. Codes, tests, debugs, documents and implements software applications according to standards. Develops specifications and programs technical modules, applications and computer programs. Participates in most aspects of applications programming and development including file design, update, storage and retrieval. Evaluates and provides technical solutions to application development problems. Education: Undergraduate studies in computer science, management information systems, mathematics or related field is preferred. Experience: No experience is required if completed undergraduate studies in computer science, management information systems, or related degree. Knowledge: Must have knowledge in computer programming language. Must have an understanding in systems and data processing policies, practices and procedures. Must have general knowledge of the systems development life cycle. Skills/Competencies: Must have the ability to analyze applications and systems. Must be able to program systems requiring interfaces. Must possess problemsolving skills to determine the programming effects on existing systems. Must have decisionmaking skills for problem identification and solution recommendation. Staffing Exceptions to the above minimum job requirements must be approved by the: Director and HR Officer Associates may have oncall responsibility after normal working hours and/or on weekends. Credit Check: \u00a0Not Applicable Safety Sensitive (SS): \u00a0Not Applicable Job Evaluation Activity: \u00a0Evaluated: MDK (122203) If you're passionate about becoming a Nationwide associate and believe you have the potential to be something great, let's talk. We're listed on the Fortune Magazine 100 Best Places to Work. We are proud of Nationwide's inclusive culture that supports every associate's success and encourages an environment where you will be challenged, appreciated, respected and engaged. That's how we win Gallup's Great Workplace Award year after year. Our IT organization has been named one of the top 100 work environments for technology professionals by Computerworld magazine for the seventh straight year. We care deeply about doing what's right, and we work hard to make an impact for everyone: our associates, our members, our partners and our communities. Nationwide Technology is more that your traditional Insurance and Financial technology teams. We work to break the corporate mold with our business partners and product managers. We strive to build a product centric culture that delivers true value to our customers. We are a team that embraces exciting and potential new ways to do business, powered by technology in Insurance and Financial industries and beyond. The Intelligent Automation Center of Excellence is looking for an individual to join our dynamic automation team! This individual will be responsible for developing automations using a variety of automation tools as well as consulting and supporting our growing community of citizen automators and citizen developers. Skills required include: Process design, application and/or automation development Strong communication skills, proven ability to teach new skills, and exceptional organizational skills. Preferred experience with Power Automate (previously known as Microsoft Flow, Power Apps and Automation Anywhere. Compensation: D4"], "t_create": 1603238400, "id": 2045480, "ats_job_id": "67234", "name": "Process Automation Developer", "display_job_id": "67234", "business_unit": "Unknown", "medallionProgram": null, "hot": 0, "location": "Columbus, OH, USA", "stars": 0, "department": "TAP", "type": "ATS"}, {"locations": ["Scottsdale, AZ, USA"], "t_update": 1604111178, "job_description": ["If you're passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's Property and Casualty team could be the place for you! This Consultant, Business Info can work from the Scottsdale, AZ office or remotely. The position can be filled at the Specialist, Business Info level depending on the skills and qualifications of the selected candidate. Responsibilities include: Act as liaison/consultant between finance and actuarial Assist with State and Portfolio reviews Take on work from Delta POD, maintain it and build additional products for potential opportunities Collaborate closely with the other Insights Teams to meet their needs and help drive results towards profitability Assist in creating new products, consisting of analyzing data, reviewing history of product, market, etc. Work with Actuarial and Finance departments to help disseminate and share information Required qualifications include: Strong competency in mathematics Ability to manipulate data, predict outcomes/impacts to business and make recommendations based on information. Strong communication skills in order to articulating the findings and suggests recommendations - able to \u201ctell the story\u201d Job Description Summary JOB SUMMARY: Consults with management and internal customers in determining data and information needs, and in determining the use of information to aid them in making business decisions. Identifies and executes appropriate research methodologies that will provide the information needed in an understandable format. Serves as lead to other analysts and as a subject matter expert for information needs and analysis. Plans and supports information project needs, special reporting, and new technology. Job Description Reports to; Director/AVP; \u00a0may serve as a \u00a0group/team leader role \u00a0over 13 business analysis associates, and lead virtual teams. Creates data/technical solutions to fit business requirements for gathering and reporting data and user interface on various projects. Functions as the expert in data extraction from databases, tables, data \u00a0warehouses, and other sources. Develops, produces and maintains ad hoc and custom reports for \u00a0information \u00a0needs and analysis. Determines the level of information analysis needed based on customer needs and data availability. Uses various data access tools to pull information for reports and analysis. Maintains the \u00a0integrity of information in internal data bases. Using statistical analysis, \u00a0identifies gaps in the data presented and makes recommendations \u00a0for data maintenance. Retrieves \u00a0data from \u00a0internal and external sources \u00a0and data files in order to keep internal databases current and usable. Exports information to external sources. Determines \u00a0appropriate information \u00a0and analysis to be shared with \u00a0customers. Shares reports and information with appropriate area of \u00a0the company as assigned. Supports the \u00a0research, analysis and presentation of information by: \u00a0monitoring external sources, creating custom reports, compiling and summarizing information, producing supporting documentation and exhibits, and verification of \u00a0information received from external sources. Designs automated reporting processes which increase associate productivity. Consults with IT data warehouse on potential improvements to various data sources and reporting tools. Serves as department expert on querying tools, data flow and contiguous process improvement. Assists other associates with preparation of reports and use of information systems, software and related sources of information. Trains other users on report preparation and data base access. Manages special projects, and serves as data/technical lead and contact. Project team members typically consist of both team members and members from other departments. Presents actionable recommendations, \u00a0presentations, reports, and documents to help with the use of the information. Monitors, reviews and analyzes the external environment to support the research and analysis done with data extracted form internal sources. Presents and discusses these findings with customers. 10. Education:\u00a0\u00a0 \u00a0Undergraduate studies in business, insurance, mathematics or related field. Prefer degree and professional insurance coursework. Experience: \u00a0Typically eight or more years of related experience in a business \u00a0information analysis role, or similar business related position that involves analysis, \u00a0research, data analytics, problem solving, planning, coordinating and organizing. Knowledge: \u00a0Indepth knowledge of business information \u00a0analysis concepts, data mining, various data sources, product terminology, processes, regulatory and compliance issues. Skills: \u00a0Verbal and written communication \u00a0skills for interaction within the functional area, information documentation and report formulation. Ability to understand \u00a0business information \u00a0needs and to analyze data requests. Ability to work under tight time constraints. Ability to effectively operate a personal computer with business software applications for data import/export, manipulation, \u00a0reporting and analysis. Applications/languages that may be utilized include: SQL, SQL Server, Virtual Basis, Microsoft Access/Excel. Staffing Exceptions: \u00a0Staffing Exceptions to the above Minimum Job Requirements must be approved by the: \u00a0Vice President, and HR AVP. Extended \u00a0periods of personal computer usage and report/information verification. Occasional extended and nonstandard hours based on business information needs. This Consultant, Business Info can work from the Scottsdale, AZ office or remotely. The position can be filled at the Specialist, Business Info level depending on the skills and qualifications of the selected candidate. Responsibilities include: Act as liaison/consultant between finance and actuarial Assist with State and Portfolio reviews Take on work from Delta POD, maintain it and build additional products for potential opportunities Collaborate closely with the other Insights Teams to meet their needs and help drive results towards profitability Assist in creating new products, consisting of analyzing data, reviewing history of product, market, etc. Work with Actuarial and Finance departments to help disseminate and share information Required qualifications include: Strong competency in mathematics Ability to manipulate data, predict outcomes/impacts to business and make recommendations based on information. Strong communication skills in order to articulating the findings and suggests recommendations - able to \u201ctell the story\u201d"], "t_create": 1603238400, "id": 2046085, "ats_job_id": "67182", "name": "Consultant Business Info (Number Analytics)", "display_job_id": "67182", "business_unit": "Unknown", "medallionProgram": null, "hot": 0, "location": "Scottsdale, AZ, USA", "stars": 0, "department": "BSI", "type": "ATS"}, {"locations": ["Home, WV, USA", "Home, AL, USA", "Home, WY, USA", "Home, NJ, USA", "Home, NH, USA", "Home, WA, USA", "Home, AR, USA", "Home, WI, USA", "Home, AZ, USA", "Home, NY, USA", "Home, NC, USA", "Home, NE, USA", "Home, ND, USA", "Home, NM, USA", "Home, NV, USA", "Home, RI, USA", "Home, IL, USA", "Home, PA, USA", "Home, IN, USA", "Home, MA, USA", "Home, GA, USA", "Home, ID, USA", "Home, IA, USA", "Home, OR, USA", "Home, OK, USA", "Home, UT, USA", "Work From Home, AZ, USA", "Home, TN, USA", "Home, DE, USA", "Home, LA, USA", "Home, VT, USA", "Home, FL, USA", "Home, VA, USA", "Home, OH, USA", "Home, MS, USA", "Home, MT, USA", "Home, MI, USA", "Home, MO, USA", "Home, MN, USA", "Home, ME, USA", "Home, MD, USA", "Home, CO, USA", "Home, CA, USA", "Home, KS, USA", "Home, KY, USA", "Home, SC, USA", "Home, CT, USA", "Home, SD, USA", "Home, TX, USA", "Home, DC, USA"], "t_update": 1604111132, "job_description": ["REPORTING RELATIONSHIPS:\u00a0 Reports to Director, Group Accounts CORE RESPONSIBILITIES: 1.Responsible for driving participation in new and existing accounts, maintaining and furthering existing strategic business partner relationships to increase the growth of the voluntary benefit channel. 2.Evaluate and present recommendations for opportunities to drive participation through new and existing partnerships. 3.Compile and analyze detailed data and reports and provide updates and recommendations for best course of action to ensure sales targets are met. 4.Consider business issues related to growing the voluntary benefits channel to ensure increasing participation in existing groups which may require consulting with management, considering ROI models, and recommending effective actions. 5.Participate in planning and projecting quarterly and annual revenue and policy participation targets by region or based on account size and/or new business development opportunities in allocating leads and managing accounts. 6.Analyze market practices and industry trends in pet health care consumer demand and confer with sales leadership regarding competitor activities, product enhancements, and marketing and sales development tactics. 7.Draft and deliver executive summaries and presentations for existing top tier clients and F500 companies in order to drive sales in new and existing accounts. 8.Lead the recruiting, selection, training, and evaluation of account executive sales staff; recommend staffing changes as needed. 9.Ensure field team has the necessary tools to effectively grow the channel through increasing participation; ensure an effective onboarding training program. 10.Produce and analyze sales participation reports; evaluate continuing sales revenue and cost performance in relation to budget plan and determine where additional support is needed. 11.Set clear targets, objectives, and expectations; regularly monitor performance using standard metrics, informal and formal evaluations, and coaching; instill company culture and values; promote team selling and cooperation. 12.Complete administrative functions with high quality in a timely manner, such as expense reports, reporting, and evaluation records, budget and reforecasting. 13.Collaborate with leaders, parent company and consultants to develop and implement sales compensation models for direct reports, regularly assessing their efficacy in delivering the desired results, both for business growth and employee engagement. 14.Review and negotiate contracts with both internal and external partners. 15.Work with marketing support team for enrollment rollouts, digital collateral, campaigns and customized materials requests. 16.Prepare standardized materials in concert with sales management and legal staff for implementation by group accounts sales team. 17.Maintain an extensive working knowledge of the benefits landscape and property and causality insurance to ensure internal products and technology align with the market. 18.Performs other duties as assigned. Education:\u00a0 Bachelor's degree in Business Administration, Marketing, Sales or a related field is preferred. License/Certification/Designation:\u00a0 Possession of a valid driver's license, an acceptable driving record, and proof of insurance, as required by the company. If quoting, pricing, negotiating, or rating insurance, the employee must be able to attain a valid P&C (Property & Casualty) Insurance license along with the required appointment from the issuing insurance company. Licensed employees are expected to successfully complete at least 25 hours of continuing education each year. Employees must be able to frequently travel on company business. Experience:\u00a0 Seven or more years of progressively responsible experience in sales, account management and/or relationship management, to include experience with managing and supervising associates in an insurance company or agency preferably in the health care industry. Knowledge:\u00a0 Account management and opportunity development practices; proposal development and evaluation practices; sales pipeline management practices; longterm marketing penetration, sales development, and relationship building strategies; Nationwide pet insurance and competitor products and services; broker, TPA, and client networks within industry; pet insurance products, services, and standards; voluntary and payroll deduction employee benefit plans; health and property and casualty brokerage practices and third party administrators; ROI principles in sales decision making; principles of employee motivation, supervision, and evaluation; sales training methods and closing techniques. Skills/Competencies:\u00a0 Evaluate business opportunities, broker networks, special markets, and account development potential; analyze account management practices, communications methods, and sales strategies to determine what changes are needed; exercise initiative in translating leads to business opportunities and accounts; independently organize and manage work tasks to achieve effective use of time; make persuasive presentations and communicate effectively with strategic partners, special market representatives, brokers, TPAs, clients, group accounts, staff, executive management, and other pet insurance representatives. Ability to read, analyze, and interpret general business periodicals, professional journals, and technical procedures. Ability to write reports, and business correspondence. Ability to speak in front of others, lead, and facilitate; and/or train small to large groups which include employees, policyholders, and outside groups. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exits. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Working Conditions:\u00a0 Employees work in normal office and/or normal home office environments. Employees are expected to occasionally bend, stoop, reach, lift, and carry equipment, collateral, and materials used at vendor fairs, open enrollments, and trade shows, weighing up to 50 pounds. Some travel required with possible overnight stay. Credit Check:\u00a0 Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process. Safety Sensitive (SS): Evaluation Activity:\u00a0 12/2014 EMT; Updated 10/2017 CLR Compensation Grade: S110"], "t_create": 1601856000, "id": 1932944, "ats_job_id": "66959", "name": "Manager, Group Account Executives", "display_job_id": "66959", "business_unit": "Unknown", "medallionProgram": null, "hot": 0, "location": "Home, WV, USA", "stars": 0, "department": "PGS", "type": "ATS"}, {"locations": ["Grandview Heights, OH, USA"], "t_update": 1604118306, "job_description": ["Are you passionate about being part of a team that delivers extraordinary care to help individuals and businesses prepare for and protect their retirement? If so, then Nationwide Financial could be the place for you! This is a parttime role working 32/week. The hours for this role are between 8:00AM8:00PM from Monday to Friday. This role is a compensation grade C3. Job Description Summary Provides quality sales & service support to financial advisors, agents, and customers. Is knowledgeable of all products and can handle different types of inquiries. Analyzes and resolves issues and inquiries that require indepth product and regulatory knowledge. Turns service inquiries into sales opportunities within own business segment and/or to support other products by providing a sales lead. Educates customers in all aspects of contract and utilizes technology to enhance conversations. Understands the firm restrictions and how they apply to the business. Can interpret and articulate our marketing pieces when speaking with customers. Job Description REPORTING RELATIONSHIPS:\u00a0 Reports to Reports to Supervisor/Manager. CORE RESPONSIBILITIES: Receives and responds to incoming calls from investment professionals and customers on multiple financial topics ranging from taxes, withdrawals, benefits, product features, costs, loans, premiums, payment schedules, etc. Understands the different product suites, including current lineup and products no longer sold that still require servicing. Responsible for interpreting and applying all changes and enhancements to new and old products, based on daily Change Communications. Crosssells unfamiliar product line to support strategy of all business lines meeting goal. Identifies the question(s) behind the question to proactively offer consultative expertise and uncover the unstated need. Maintains a record of the conversations and follows a process of documentation to support our strategy of knowing our member better than anyone and use the information in a way that drives the relationship deeper. Follows all rules and regulations to ensure compliance with FINRA or other professional licensure requirements, Nationwide policies, firms, and state and local laws. Uncovers sales opportunities by turning service inquiries into sales leads within own business segment and/or to support other product by providing a sales lead. Educates customers to ensure understanding of tax implications, penalties/surrender charges, death benefit protection, lifetime income, capital preservation, and/or benefits pertaining to the contract. Analyzes problems to determine proper course of action, striving for first time final resolution. When necessary, leverage team of specialists' model and internal partners to resolve escalated issues. Is proficient with multiple technology systems and programs to provide a great experience for our customer. Utilizes virtual technology and social media to enhance customer, financial advisor, and agent experience. Can easily navigate within Nationwide to provide correct data and information to our investment professionals and member base. \u200b Education:\u00a0 High school diploma or equivalent required. Undergraduate degree in Finance, Business Administration, Insurance, Economics, Communications preferred License/Certification/Designation: ChFC, CLU, other industry designations desirable Associates must obtain the required Federal and/or state licenses/registrations within the time period designated by the business unit. Additional licenses/registrations may be required when new products and services are implemented. If an associate fails or is unable to obtain required licenses/registrations within the time period designated by the business unit, the associate will be ineligible to continue in the position. NOTE:\u00a0 A credit check may be required if a license is required for this position. Experience:\u00a0 Oneyear experience in customer service, sales related occupations. Knowledge:\u00a0 Knowledge of various insurance products and the sales process. Good understanding of the state and local laws necessary to understand the legal implications of certain product features in different states. Understands the consequences of not following the FINRA rules, such as arbitration, financial loss to associate and Nationwide, sanctions/penalties that could impact the associate's eligibility to remain in this role. Skills/Competencies:\u00a0 Excellent verbal and written communications necessary in order to talk to producers/customers about product features and to help in the sales process. Proficiency with computers and common office software. Overtime Eligibility:\u00a0 Eligible (Nonexempt) Working Conditions:\u00a0 Call center environment. Extended periods of time sitting in front of a computer and taking phone calls. Job Evaluation Activity:\u00a0 Revised 3/2018 SNG This is a parttime role working 32/week. The hours for this role are between 8:00AM8:00PM from Monday to Friday. This role is a compensation grade C3."], "t_create": 1602720000, "id": 2026826, "ats_job_id": "67155", "name": "Representative, Internal Sales & Service", "display_job_id": "67155", "business_unit": "Unknown", "medallionProgram": null, "hot": 0, "location": "Grandview Heights, OH, USA", "stars": 0, "department": "SFSS", "type": "ATS"}], "facets": {"skills": {"Change Management": 16, "Illustrator": 10, "Finance": 12, "Business Analysis": 10, "SQL": 11, "Indesign": 10, "User Interface Design": 10, "Documentation": 11, "Adobe Creative Suite": 10, "Sales": 15, "Prototypes": 10, "UX": 10, "Html": 10, "Process Improvement": 12, "CSS": 10, "Databases": 11, "Usability": 10, "Microsoft Office": 10, "Project Management": 15, "Performance Management": 14}, "departments": {"PCL": 40, "TAP": 13, "TENG": 7, "BUC": 5, "LIFA": 4, "TOP": 4, "SEU": 4, "ESUU": 4, "ICP": 4, "NRSS": 4, "ISP": 3, "TAT": 3, "BSI": 3, "BROU": 3, "RSKF": 3, "DANK": 3, "CRB": 2, "PROAD": 2, "CASC": 2, "BONS": 2, "BUS": 2, "DANAD": 2, "COCC": 2, "ESP": 2, "CST": 2, "PIN": 2, "LOSU": 2, "HLV": 2, "USPC": 2, "ACTPC": 1, "FSC": 1, "DANS": 1, "LIFS": 1, "CRPP": 1, "DGTC": 1, "PRSA": 1, "SFSS": 1, "CON": 1, "PRT": 1, "BDCL": 1, "QUAU": 1, "LFT": 1, "PGS": 1, "RLED": 1, "TRM": 1, "LUNU": 1, "ICB": 1, "CLG": 1, "NISA": 1, "ESC": 1, "RLES": 1, "NFMA": 1, "PRCP": 1, "AFDO": 1, "INN": 1, "PLD": 1, "WUE": 1, "TAR": 1, "PRCU": 1}, "seniority": {"Entry": 98, "Mid/Senior": 63, "Director/Executive": 4, "Intern": 3}, "locations": {"Columbus, OH, USA": 56, "Scottsdale, AZ, USA": 24, "Home, OH, USA": 18, "Des Moines, IA, USA": 15, "Home, AZ, USA": 10, "New York, NY, USA": 10, "Home, TX, USA": 7, "Home, CO, USA": 7, "Home, CA, USA": 7, "Grandview Heights, OH, USA": 7, "Brea, CA, USA": 6, "Home, PA, USA": 6, "Home, IA, USA": 6, "Home, VA, USA": 6, "Home, NC, USA": 5, "Home, GA, USA": 5, "Home, KS, USA": 5, "Home, CT, USA": 5, "San Antonio, TX, USA": 5, "Home, IL, USA": 5, "Home, FL, USA": 4, "Home, MD, USA": 4, "Home, RI, USA": 4, "Home, MO, USA": 4, "Home, NE, USA": 4, "Home, NJ, USA": 4, "Home, DE, USA": 4, "Home, DC, USA": 4, "remote": 4, "Home, UT, USA": 3, "Home, OR, USA": 3, "Home, IN, USA": 3, "Home, WI, USA": 3, "Home, AL, USA": 3, "Home, MA, USA": 3, "Home, WV, USA": 3, "Home, TN, USA": 3, "Home, WA, USA": 3, "Home, SD, USA": 2, "Home, VT, USA": 2, "Home, ME, USA": 2, "Home, ID, USA": 2, "Home, NV, USA": 2, "Home, NH, USA": 2, "Home, MI, USA": 2, "Home, KY, USA": 2, "Home, AR, USA": 2, "Home, ND, USA": 2, "Home, MN, USA": 2, "Home, SC, USA": 2, "Home, LA, USA": 2, "Chicago, IL, USA": 2, "Home, MS, USA": 2, "Home, NM, USA": 2, "Home, NY, USA": 2, "Home, WY, USA": 2, "Lakeland, FL, USA": 1, "New Albany, OH, USA": 1, "Work From Home, AZ, USA": 1, "Champaign, IL, USA": 1, "Maryland, USA": 1, "Peoria, IL, USA": 1, "Iowa, USA": 1, "Jacksonville, NC, USA": 1, "Indianapolis, IN, USA": 1, "springfield, il": 1, "Atlanta, Georgia": 1, "Flanders, NJ, USA": 1, "Elmsford, NY, USA": 1, "Home, OK, USA": 1, "Eagan, MN, USA": 1, "Sacramento, CA, USA": 1, "United States": 1, "Ohio, USA": 1, "Kansas City, KS, USA": 1, "Virginia, USA": 1, "Bloomington, IL, USA": 1, "Home, MT, USA": 1, "Addison, TX, USA": 1, "Pennsylvania, USA": 1, "New Bern, NC, USA": 1, "Cincinnati, OH, USA": 1, "Lewis Center, OH, USA": 1, "Alpharetta, GA, USA": 1, "Illinois, USA": 1, "Orlando, FL, USA": 1, "Polk County, FL, USA": 1}}, "enableTargetedResume": 0, "enableUserPreferenceSelection": false, "isUserPreferenceApplied": false, "hideDepartment": null}