{"domain": "nationwide.com", "branding": {"candidateLogin": "https://nationwide.wd1.myworkdayjobs.com/Nationwide_Career/login", "homePageHeroBanner": {"opacity": 1, "message": "", "image": "https://static.vscdn.net/images/careers/demo/Workday+Banner-swishBlue.png", "title": "Nationwide Careers"}, "links": {"blogs": ["https://blog.nationwide.com/how-to-write-a-resume/", "https://blog.nationwide.com/", "https://blog.nationwide.com/what-to-wear-to-an-interview/"], "videos": ["https://www.youtube.com/watch?v=JoMby0sylCY", "https://www.youtube.com/watch?v=etxASaYtJu8", "https://www.youtube.com/watch?v=olkne4lC16U"]}, "showJobId": 1, "companyName": "Nationwide", "navBar": {"opacity": 1, "image": "https://static.vscdn.net/images/careers/demo/NandEagle+Mark+2C-Reg.jpg", "link": "https://www.nationwide.com/about-us/careers.jsp", "background": "#ffffff", "title": "Nationwide"}, "customContent": {"positionSections": [{"body": "<ul><span><span><span>At Nationwide, we find purpose in protecting people, businesses and futures with extraordinary care \u2013 and we\u2019ve been doing that since 1926. Our financial strength and caring culture extend beyond our associates into the communities we serve. You really can <i>feel</i> the difference at Nationwide, which is why we continue to be named one of the Fortune 100 Best Companies To Work For. Check out <a href=https://www.nationwide.com/about-us/careers-awards.jsp target=_blank style=color:#2C8CC9;>why others think we\u2019re a great place to work</a>, too, and let us know \u2013 <a href=https://www.nationwide.com/about-us/careers-videos.jsp target=_blank style=color:#2C8CC9;>can you see yourself at Nationwide?</a><br><br><br>Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.</span></span></span></ul>", "title": "About Us"}]}, "perks": [{"title": "Paid Time Off", "description": "Nationwide offers a variety of paid time-off options and you earn them as soon as you start working. It\u2019s our way of saying we appreciate your commitment to your job and that we\u2019re equally committed to you and your family\u2019s well-being. You\u2019ll also receive up to 10 paid company holidays each year.", "icon": "fa-plane"}, {"title": "Health and Wellness", "description": "We care about your health. That\u2019s why Nationwide offers generous comprehensive medical, dental and vision benefits. We also offer benefits to help your family feel secure, including Life Insurance, Supplemental Accident Coverage, Group Legal Coverage, Long-term disability insurance, Family medical flexible spending accounts, Dependent day care flexible spending accounts. To help you get and stay healthy, we offer the free health and wellness program My Health, and onsite fitness centers in select locations.", "icon": "fa-user-md"}, {"title": "Learning and Development", "description": "A Training Top 125 Company, Nationwide has the tools and resources to help you effectively manage your career through continuing education and leadership development opportunities. Our Learning and Development department offers training and career planning support. Through our Educational Assistance Program, we give you the opportunity to refine your skills and build new ones by taking college and graduate courses and degree programs, professional designation programs and technical programs. We cover 100% of tuition and 50% of books for undergraduate and graduate courses. We also support technical insurance courses, professional designation courses (if required for role) and general certification courses, up to $5,250 per calendar year.", "icon": "fa-chalkboard-teacher"}, {"title": "Retirement Planning", "description": "Saving for retirement is important for everyone. Nationwide offers comprehensive and competitive opportunities to help you. Our retirement benefits include 1. Automatic enrollment in our 401(k) savings plan with a company match of 50% on the first 8% you contribute 2. Full ownership of the company matching contributions after 5 years 3. A 100% company-paid retirement plan (pension plan)", "icon": "fa-piggy-bank"}, {"title": "Nationwide Advantages", "description": "In addition to a competitive Total Rewards package, there are other perks that come with being a Nationwide associate. Starting on your first day of employment, you\u2019re eligible for exclusive deals on certain Nationwide products, such as home, life or auto insurance. Nationwide associates can also join the Nationwide Activities Association, our internal group that sponsors athletic leagues and a variety of clubs. 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PLEASE READ BELOW Nationwide Indemnity is hiring a Claims Consultant for the ECU in Downers Grove, IL. Qualified Candidates MUST BE highly proficient in the handling of complex claims that require a deep understanding of traditional environmental coverage and liability issues. The ideal candidate will have significant experience handling litigated files, declaratory judgments and longtail claims, along with heavy casualty experience dealing with bodily injury, mass tort and toxic tort matters. Being able to analyze coverage under multiples lines of policies and drafting coverage correspondence are also key competencies for this role. Working remotely or from an alternate Nationwide location may be available for the right candidate. Compensation Grade: G3 ___________________________________________________________ Job Description Summary JOB SUMMARY: Works within broad limits and authority on specialty claims assignments of highest technical complexity and coordination. Investigates and maintains claims specialty such as environmental (asbestos, toxic tort and/or pollution) or construction defect. Coordinates assigned claims service to policyholders or complex cases in a specialty area. Promotes and provides On Your Side Service to customers. Provides technical advice to lower level special claims staff and other functional areas. Job Description RELATIONSHIP: Reports to Reports to Claims Manager/Director DIRECT REPORTS: None JOB RESPONSIBILITIES: 1\\. Completes thorough review and analysis of claims of the highest levels of complexity. Investigates liability and damages. 2\\. Brings files to closure, either by voluntary dismissals or by negotiation of settlements. 3\\. Determines amount of appropriate settlements or grounds for denial. Assists in the drafting of settlement documents. 4\\. Provides reserve analysis to ensure timely and accurate case reserves in accordance with Best Claims Practices. 5\\. Negotiates cost share agreements between other insurance carriers and policyholders. 6\\. Maintains current knowledge of: assigned insurance lines; court decisions which may impact the claims function; current guidelines in the claims function; and policy changes and modifications. This may require attendance at various seminars or training session 7\\. Creates and analyzes severe incident reports, reinsurance reports and other information to home office, claims management, and underwriting. 8\\. Performs continuous review of claims inventory. Prepares appropriate internal reports, memos and analysis on a regular basis. 9\\. Determines duty to defend and selects Defense Counsel as appropriate. Closely monitors outside counsel's work product. Reviews and gives input in all levels to interrogatories, etc., in each case. Manages litigation when appropriate. 10\\. Serves as company witness on coverage position at depositions. Attends mediation sessions in attempt to resolve claims. Prepares legal audits at various law firms. 11\\. Provides advice, counsel, and training to Claims Representatives of all levels. Provides specialized training and consultation to nonclaims areas as requested. 12\\. Delivers a positive OnYourSide customer service experience to all internal, external, current and prospective Nationwide customers. 13\\. Serves as lead claims representative in area of specialty. Serves as backup to claims management. Assists with selection and training of new representatives. 14\\. Other duties as assigned. JOB REQUIREMENTS: Education: Undergraduate degree in related field. Postgraduate studies preferred. Licenses/Designations: State licensing where required. Relevant professional designations or certifications desirable (CPCU, CLU, IIA, AEI, etc.) Experience: Eight years of specialty claims experience. Knowledge: Proven superior knowledge of best claims practices used to resolve the most severe and technically complex claims. Proven knowledge of insurance contracts and legal aspects affecting regulatory and liability issues that relate to environmental and other specialty claims. Skills/Competencies: Proven ability to meet customer needs and provide exemplary service by informing customers of the claims process and ensuring a positive customer experience. Ability to lead and train employees in all aspects of specialty claims review. Advanced oral and written communication skills for interaction with technical experts, insured's, federal agencies, the legal profession and other insurance companies. Ability to operate a personal computer and related business and claims software. Ability to handle and prioritize multiple assignments. Values: \u00a0Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors. Staffing Exceptions to the above Minimum Job Requirements must be approved by: \u00a0Business Unit Executive and Human Resources. JOB CONDITIONS: Working Conditions: Normal office environment. Must be able to make physical inspection of loss sites, work irregular hours and travel with possible overnight requirements. Credit/Background Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Job Evaluation Activity: Edited 5/2/11 JTG claims"], "t_create": 1578528000, "id": 1051736, "ats_job_id": "63213", "name": "Clms Consult - Indemnity Splty (Claims Consultant - Indemnity Specialty)", "display_job_id": "63213", "hot": 1, "location": "Home, IL, USA", "stars": 0, "department": "SPC", "type": "ATS"}, {"locations": ["Des Moines, Iowa"], "t_update": 1579726867, "job_description": ["If you're passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's Property and Casualty team could be the place for you! About Us Nationwide is a leader in the insurance and financial services industry in America. We are a Fortune 69 company with a mission to keep our members, their loved ones, and their belongings protected. We commit to every employee and community we serve by emphasizing employee development and charitable partnerships. That's how we win Gallup's Great Workplace Award year after year and why we're ranked #54 among Fortune's 100 Best Companies to Work For. Your Team We are growing our Commercial Lines Service team in Des Moines that provides insurance coverage for business and farm property owners and their vehicles. We have fun here working together as a team while also valuing individual contributions. Competence and initiative are the keys to ensuring customer satisfaction - effective resolutions are provided during the first call, for every member. The main goal of this team is to deliver quality service and solutions that exceed our members' expectations. Reporting Relationships: You report to the Commercial Lines Customer Service Leader; you have no direct reports. About You So, you think you've got what it takes to make the cut? Insurance Service Reps are: Chameleons (easily switch gears between member and agent) Outofthebox solution finders; resourceful Gogetters committed to making sure the member has a resource to lean on when they need it most Resilient; up for the challenges of change Dedicated to creating effortless customer experiences Comfortable talking with commercial business owners about complex policies Willing to learn and internalize business policy intricacies Excited about working in a dynamic, fastpaced environment Enthusiastic about helping others, including team members Interested in a career, not just a job! You should also have: A high school diploma - and preferably some college coursework One year of experience in customer service (preferably in a commercial insurance agency or call center) Excellent verbal and written communication skills with multiple parties Willingness to become an expert on Nationwide's systems, commercial policies & products The ability to obtain state licensing as required Job Summary A typical day in the life of an Insurance Service Rep: 1\\. Answering complex calls and explaining commercial and farm insurance products to multiple parties, scheduling followups as needed 2\\. Using available resources to make policy changes, reinstatements, provide quotes and bind coverage as efficiently as possible 3\\. Processing necessary documents such as certificates/evidence of insurance and related correspondence 4\\. Organizing and prioritizing tasks to ensure company standards are upheld 5\\. Maintaining knowledge of statespecific processing procedures, systems, pricing guidelines, credit & collection procedures, eligibility, and team concepts 6\\. Jumping in to complete other tasks as needed Compensation & Benefits You receive a starting salary of $34,255 with opportunities for increased pay based on performance. Other benefits include: Enjoying time with your family/pets/yourself with up to 18 days of paid time off and 9-10 paid holidays per year A 401k match and companyfunded pension plan Medical, dental, and vision insurance (part of our Wellness Program) Up to $5250 in tuition reimbursement per year after your first year Flexible scheduling opportunities Excellent opportunities for growth and promotion Network of diverse employee resource groups Special discounts through Abenity along with a variety of other corporate discounts Onsite amenities include: Two cafeterias, Starbucks coffee shop, nurse, fitness center (with classes like Yoga/Zumba), Free & covered parking connected by a Skywalk, Free bus service for Nationwide associates Training & Work Schedule Your career at Nationwide begins on March 9, 2020 with an awardwinning 12week training program that is designed to set you up for success and confidence in your new role. Your training schedule will be Monday - Friday, standard work hours followed by a regular work schedule of Monday Friday with shifts ending as late as 10:00 PM. Job Conditions A fun contact center environment where extended hours of sitting and typing at your PC, complete with dual monitors and headset, are the norm. Member needs may warrant the need for schedule flexibility and overtime. On the odd occasion, you may have to lift something more than 20 pounds. Equal Opportunity Statement Nationwide embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. Job Description Summary Creates an exceptional customer experience while contributing to individual and team performance expectations. Provide solutions based on our members by providing a firsttime final resolution and crossselling and upselling. Provides consultative guidance to agents and customers as well as process and performance improvement recommendations as required. Act as a subject matter expert regarding commercial and farm lines insurance needs. Job Description Reporting Relationships: Reports to Commercial Lines Customer Service Supervisor Core Duties and Responsibilities: Owns the customer experience by handling complex inbound phone calls including premium changes and retention calls, emails, chat sessions, and texts from customers, agents, third parties, and business partners who are inquiring about insurance products or policies. Exhibit commercial and farm lines insurance knowledge and is fully cross trained on all products, able to effectively handle small and middle market accounts, special requirements, farm and processing functions Provides guidance to customers by solving their immediate needs as well as anticipating future needs or questions. Provides consultation, proactive guidance and advice to agents and customers on next steps as well as policy options that may be beneficial. Completes an \u201cOn Your Side\u201d care review for customers as requested. Retain customers by using experience and knowledge. Through issue diagnosis, minimizes transfers, escalations, and call backs by using all available resources and systems to make policy changes, answer policy and billing questions, take payments, provide requested documentation, and give advice regarding insurance needs. Discover and act on customer issues at an experienced level, by quickly establishing and building trust, provides solutions and uses a structured thought process / problem solving skills to achieve results while balancing customers' needs with company and legal guidelines. Subject matter expert and assist other associates with questions. Activities may include, but are not limited to; peer assistance in training classrooms, on floor assistance, project input/feedback, ad hoc requests from leadership, etc. Efficiently and effectively complete customer interaction followup work to process all requested updates. Ability to quickly navigate multiple computer systems while providing a pleasing customer interaction. Crosssell and upsell products to customers providing solutions that protect what's most important. Provides process and performance improvement recommendations. Performs other duties as assigned. Typical Skills and Experiences: Education: High school or comparable diploma; some undergraduate studies preferred License/Certificates: Licensing may be required, as is continuing education as required by state(s). Associates will be asked to obtain the required state licenses within the time period designated by the business unit. If an associate fails or is unable to obtain required licenses / registrations within the time period designated by the business unit, the associate may be terminated. Experience: Twoyears insurance experience. Knowledge: Proficient using the systems such as: Passport, Flex Billing, eFile, eLibrary, Reference Connect, Isotel Prometrics, VIN Assist, Microsoft Access, Docusign, Microsoft Outlook, Agent Center, Softphone, IEX, ZOOM and Internet Explorer/Mozilla FireFox. Comprehensive understanding of insurance and customer service concepts. Mastery of key behaviors and competencies. Fully crosstrained on all insurance products for the business unit. Skills/Competencies: Issue diagnosis, issue resolution, compliance focus, active listening, and customer advocacy. Time management, schedule dependability, basic math skills and ability to interact in a cohort learning environment. Customer service mindset. Comfort providing consultation and recognizing ability to crosssell and upsell on insurance needs. Customer specialist will own the experience, be a customer advocate and is customer centric. Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors Staffing Exceptions to the above Minimum Job Requirements must be approved by the: Manager and Human Resources. Job Conditions: Overtime Eligibility: Nonexempt (Eligible) Working Conditions: Call center environment. Extended periods of sitting/using personal computer and phone. Nonstandard hours based on demand from members resulting in contact volumes to be handled. Flexible work options may be available after successful performance is obtained. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Credit Check: Due to the licensing and fiduciary accountabilities, a valid credit check and/or background check will be required as part of the selection process. SmokeFree Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 8889442247."], "t_create": 1576713600, "id": 1034675, "ats_job_id": "62886", "name": "Insurance Services Rep II - CL (Customer Service)", "display_job_id": "62886", "hot": 1, "location": "Des Moines, Iowa", "stars": 0, "department": "JOB_FAMILY-3-509", "type": "ATS"}, {"locations": ["Des Moines, Iowa"], "t_update": 1579726787, "job_description": ["If you're passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's Property and Casualty team could be the place for you! Insurance Services Rep Claims Services\u00a0(Claims Service Call Center) About Us Nationwide\u00a0is a leader\u00a0in the insurance and financial services industry in America. We are a Fortune 69 company with a\u00a0mission to keep our members, their loved ones, and their belongings protected. We\u00a0commit\u00a0to every employee and community we serve\u00a0by emphasizing employee development and charitable\u00a0partnerships. That's how we win Gallup's Great\u00a0Workplace Award\u00a0year after year and why we're\u00a0ranked #54 among\u00a0Fortune's 100 Best Companies to Work\u00a0For. Your Team We are growing our Customer Service Claims team in\u00a0Des Moines, IA\u00a0where we support our members who own Nationwide's personal\u00a0and business insurance,\u00a0and claimants who need our help. Our team also works closely with insurance agents. We have fun here\u00a0working together as a team\u00a0while\u00a0also\u00a0valuing individual contributions. Flexibility\u00a0and initiative are the keys to ensuring\u00a0member\u00a0satisfaction and\u00a0accurate\u00a0resolution\u00a0the first time,\u00a0every time. The main goal of this team is to deliver thoughtful\u00a0service\u00a0and a loweffort experience\u00a0that\u00a0exceeds\u00a0our members'\u00a0expectations\u00a0during stressful situations. Reporting Relationships: Reports to\u00a0the Claims Customer Service Leader; you have no direct reports. About You So, you think you've got what it takes to make the cut? Claims\u00a0Customer Service\u00a0Associates\u00a0are: Emotionally intelligent (i.e. able to empathize with members) Outofthebox solution finders; resourceful Gogetters\u00a0who\u00a0are\u00a0committed\u00a0to making\u00a0sure the member has a resource to lean on when they need it most Resilient - up for the challenges of change Dedicated to creating effortless\u00a0member\u00a0experiences Excited about working in a dynamic, fastpaced environment Able to multitask and navigate a PC\u00a0with\u00a0multiple screens Enthusiastic\u00a0about helping others, including team members Interested\u00a0in\u00a0a career, not just a job! You should also\u00a0have: A high school diploma and\u00a0preferably\u00a0some college coursework One year\u00a0of\u00a0related work\u00a0experience General knowledge of insurance policies and\u00a0business practices with excellent\u00a0customer service\u00a0skills Effective oral and written communication skills with multiple parties Ability to prioritize tasks and take ownership of decisions Job Summary A typical day in the life of a Customer Service\u00a0Associate: Answering complex calls while remaining positive Creating\u00a0comprehensive\u00a0loss reports\u00a0efficiently and correctly Researching\u00a0coverage limits or policy provision differences by state, jurisdiction, and regulatory requirements Collaborating\u00a0with\u00a0member\u00a0policyholders, claimants, agents, and adjusters throughout process Recommending\u00a0repair shops\u00a0and scheduling drivein appointments for policyholders/claimants Jumping in to complete other tasks as needed Compensation & Benefits You receive a starting salary of $34,255 (or 17/hr)\u00a0with opportunities to increase your pay based on performance. Other benefits include: Enjoying\u00a0time with your family/pets/yourself with\u00a0up to\u00a018 days of paid time off and 9-10 paid holidays per year 1015% shift differential on qualifying shifts A\u00a0401k match and companyfunded pension plan Medical, dental, and vision\u00a0insurance\u00a0(part of our Wellness Program) Up to $5250 in tuition reimbursement per year after your first year Flexible scheduling\u00a0opportunities Excellent opportunities for growth and promotion Network of diverse employee resource groups Special discounts through\u00a0Abenity\u00a0along with a variety of other corporate discounts Onsite cafeteria, nurse, and even Zumba/Yoga Classes! Training & Work Schedule Your career at Nationwide begins on\u00a0March 9, 2020 with an awardwinning 8week training program that is designed to set you up for success and confidence in your new role. Your training schedule will be\u00a08:00 AM- 4:30 PM,\u00a0Monday-Friday. Work schedules after training: Fulltime / Parttime schedule options available. ***Shifts can start as early as 10:30 AM and end as late as 10:00 PM All\u00a0FT and PT options include working Saturdays but having Sundays off. Some schedules qualify for a 15% shift differential. Job Conditions A\u00a0fun\u00a0contact\u00a0center environment\u00a0where\u00a0extended hours of sitting\u00a0and\u00a0typing at your PC,\u00a0complete with dual monitors and\u00a0headset,\u00a0are the norm. Member needs\u00a0and natural catastrophes\u00a0may\u00a0warrant the need for schedule flexibility and\u00a0potential\u00a0overtime. On the odd occasion, you may\u00a0have to lift something more than 20 pounds. Equal Opportunity Statement Nationwide embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. Job Description Summary Responsible for providing an effortless experience serving as first contact with customers and members. Conducts intake for first notice of loss and inquiry from policyholders, claimants, and others through phone interaction in addition to email, chat and text. Makes claims referral decisions and verifies coverage. Answers questions and gives direction to policyholders, claimants and others. Creates an exceptional customer experience while contributing to individual and team performance expectations. Utilizes computerized claims systems for information gathering; takes manual loss reports as necessary. Job Description Reporting Relationships: Reports to Claims Customer Service Supervisor Core Duties and Responsibilities: Owns the customer experience by establishing trust and building relationships to provide first line customer service contact for claims reporting activity related to personal lines. Utilizes claims call center best practices in all activities, including customer complaint handling and escalation. Creates loss reports by obtaining information from policyholders, claimant, and other parties. Establishes and maintains information screens and inputs data into necessary software as required. Establishes the claim master record by direct entry of claim data into appropriate systems. Takes manual loss reports as necessary. Verifies coverage under various policies or policy provisions based on variances of state, jurisdiction and regulatory requirement. Makes direct assignments to inside or field claims specialists for prompt resolution of claims. Refers claimants to preferred repair shops or schedules drivein appointments as appropriate. Thoroughly and efficiently handles inquiries from policyholders, claimants and others. Responds effectively and appropriately to sensitive events and/or situations as needed. Establishes and maintains a followup system for completion of claim reports. Proactively contacts policyholders/claimants for additional information to expedite proper handling of claims. Maintains, records and reports information. Handles the duties of coverage verification with other appropriate functions for all state operations when circumstances do not allow a claim to be established on the system. This would include the verification of Assigned Risk as well as Voluntary policy information. Performs other duties as assigned. Typical Skills and Experiences: Education: High school or comparable diploma; some undergraduate studies preferred. Experience: One year workrelated customer service experience; prefer experience in the insurance industry. Skills/Competencies: Strong problem solving, multitasking, analytical, and computer skills. Ability to make decisions such as the application of coverage, assignments, and work priorities. Oral and written communication skills needed to effectively interact with the policyholders, claimants, agents and coworkers. Ability to efficiently navigate and operate personal computer and all related claims/business software. Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors. STAFFING EXCEPTION TO MINIMUM JOB REQUIREMENTS MUST BE APPROVED BY: HR and Director Job Conditions: Overtime Eligibility: Eligible (NonExempt) Working Conditions: Claims call center may be 7/24/365 environment. Prolonged periods of sitting at personal computer and extensive use of keyboard while taking telephone calls; must use a telephone headset. Nonstandard hours possible\u2014flexibility of schedule is desired. Overtime as required (nonexempt). Must be able to work catastrophes (CAT) as needed. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. SmokeFree Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 8889442247."], "t_create": 1576540800, "id": 1031923, "ats_job_id": "62825", "name": "Insurance Services Rep - Claims Services (Claims Call Center)", "display_job_id": "62825", "hot": 1, "location": "Des Moines, Iowa", "stars": 0, "department": "JOB_FAMILY-3-509", "type": "ATS"}, {"locations": ["Gainesville, FL, USA"], "t_update": 1579726990, "job_description": ["If you're passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's Property and Casualty team could be the place for you! Compensation Grade C2 Insurance Services Representative, Commercial & Farm Lines About Us Nationwide is a leader in the insurance and financial services industry in America. We are a Fortune 73 company with a mission to keep our members, their loved ones, and their belongings protected. We commit to every employee and community we serve by emphasizing employee development and charitable partnerships. That's how we win Gallup's Great Workplace Award year after year and why we're ranked #54 among Fortune's 100 Best Companies to Work For. Your Team We are growing our Commercial Lines/Farm Customer Service team in Gainesville, Florida that provides insurance coverage for business and farm property owners and their vehicles. We have fun here working together as a team while also valuing individual contributions. Competence and initiative are the keys to ensuring customer satisfaction - effective resolutions are provided during the first call, for every member. The main goal of this team is to deliver quality service and solutions that exceed our members' expectations. Reporting Relationships: You report to the Commercial Lines Customer Service Leader; you have no direct reports. About You So, you think you've got what it takes to make the cut? Commercial Lines Customer Service Associates are: Chameleons (easily switch gears between member and agent) Outofthebox solution finders; resourceful Gogetters committed to making sure the member has a resource to lean on when they need it most Resilient; up for the challenges of change Dedicated to creating effortless customer experiences Comfortable talking with commercial business owners about complex policies Willing to learn and internalize business policy intricacies Excited about working in a dynamic, fastpaced environment Enthusiastic about helping others, including team members Interested in a career, not just a job! You should also have: A high school diploma - and preferably some college coursework and One year of experience in customer service (preferably in a commercial insurance agency or call center) Excellent verbal and written communication skills with multiple parties Willingness to become an expert on Nationwide's systems, commercial policies & products The ability to obtain state licensing as required Job Summary A typical day in the life of a Commercial Lines /Farm Insurance \u00a0Service Associate: 1\\. Answering complex calls and explaining commercial and farm insurance products to multiple parties, scheduling followups as needed 2\\. Using available resources to make policy changes, reinstatements, provide quotes and bind coverage as efficiently as possible 3\\. Processing necessary documents such as certificates/evidence of insurance and related correspondence 4\\. Organizing and prioritizing tasks to ensure company standards are upheld 5\\. Maintaining knowledge of statespecific processing procedures, systems, pricing guidelines, credit & collection procedures, eligibility, and team concepts 6\\. Jumping in to complete other tasks as needed Compensation & Benefits You receive a minimum \u00a0starting salary of $34,255/$17 per hour with opportunities for increased pay based on performance. Other benefits include: Enjoying time with your family/pets/yourself with up to 18 days of paid time off and 9-10 paid holidays per year 10% shift differential for qualifying work schedules A 401k match and companyfunded pension plan Medical, dental, and vision insurance (part of our Wellness Program) Up to $5250 in tuition reimbursement per year after your first year Flexible scheduling opportunities Excellent opportunities for growth and promotion Network of diverse employee resource groups Special discounts through Abenity along with a variety of other corporate discounts Training & Work Schedule Your career at Nationwide begins Monday, February 24, 2020 with an awardwinning 16week training program that is designed to set you up for success and confidence in your new role. Your training schedule will be Monday - Friday, Monday Friday, 8:30 AM 5:00 PM. Hours of Operation: \u00a0Monday - Friday from 8:00 AM 11:00 PM . Work Schedule: Schedules options start between 12:30 PM- 2:30 PM \u00a0and end between 9:00 PM - 11:00 PM \u00a0Monday Friday and \u00a0may qualify \u00a0for a 10% shift differential Job Conditions A fun contact center environment where extended hours of sitting and typing at your PC, complete with dual monitors and headset, are the norm. Member needs may warrant the need for schedule flexibility and overtime. On the odd occasion, you may have to lift something more than 20 pounds. Job Description Summary Creates an exceptional customer experience while contributing to individual and team performance expectations. Provide solutions based on our members by providing a firsttime final resolution and crossselling and upselling. Provides consultative guidance to agents and customers as well as process and performance improvement recommendations as required. Act as a subject matter expert regarding commercial and farm lines insurance needs. Job Description Reporting Relationships: Reports to Commercial Lines Customer Service Supervisor Core Duties and Responsibilities: Owns the customer experience by handling complex inbound phone calls including premium changes and retention calls, emails, chat sessions, and texts from customers, agents, third parties, and business partners who are inquiring about insurance products or policies. Exhibit commercial and farm lines insurance knowledge and is fully cross trained on all products, able to effectively handle small and middle market accounts, special requirements, farm and processing functions Provides guidance to customers by solving their immediate needs as well as anticipating future needs or questions. Provides consultation, proactive guidance and advice to agents and customers on next steps as well as policy options that may be beneficial. Completes an \u201cOn Your Side\u201d care review for customers as requested. Retain customers by using experience and knowledge. Through issue diagnosis, minimizes transfers, escalations, and call backs by using all available resources and systems to make policy changes, answer policy and billing questions, take payments, provide requested documentation, and give advice regarding insurance needs. Discover and act on customer issues at an experienced level, by quickly establishing and building trust, provides solutions and uses a structured thought process / problem solving skills to achieve results while balancing customers' needs with company and legal guidelines. Subject matter expert and assist other associates with questions. Activities may include, but are not limited to; peer assistance in training classrooms, on floor assistance, project input/feedback, ad hoc requests from leadership, etc. Efficiently and effectively complete customer interaction followup work to process all requested updates. Ability to quickly navigate multiple computer systems while providing a pleasing customer interaction. Crosssell and upsell products to customers providing solutions that protect what's most important. Provides process and performance improvement recommendations. Performs other duties as assigned. Typical Skills and Experiences: Education: High school or comparable diploma; some undergraduate studies preferred License/Certificates: Licensing may be required, as is continuing education as required by state(s). Associates will be asked to obtain the required state licenses within the time period designated by the business unit. If an associate fails or is unable to obtain required licenses / registrations within the time period designated by the business unit, the associate may be terminated. Experience: Twoyears insurance experience. Knowledge: Proficient using the systems such as: Passport, Flex Billing, eFile, eLibrary, Reference Connect, Isotel Prometrics, VIN Assist, Microsoft Access, Docusign, Microsoft Outlook, Agent Center, Softphone, IEX, ZOOM and Internet Explorer/Mozilla FireFox. Comprehensive understanding of insurance and customer service concepts. Mastery of key behaviors and competencies. Fully crosstrained on all insurance products for the business unit. Skills/Competencies: Issue diagnosis, issue resolution, compliance focus, active listening, and customer advocacy. Time management, schedule dependability, basic math skills and ability to interact in a cohort learning environment. Customer service mindset. Comfort providing consultation and recognizing ability to crosssell and upsell on insurance needs. Customer specialist will own the experience, be a customer advocate and is customer centric. Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors Staffing Exceptions to the above Minimum Job Requirements must be approved by the: Manager and Human Resources. Job Conditions: Overtime Eligibility: Nonexempt (Eligible) Working Conditions: Call center environment. Extended periods of sitting/using personal computer and phone. Nonstandard hours based on demand from members resulting in contact volumes to be handled. Flexible work options may be available after successful performance is obtained. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Credit Check: Due to the licensing and fiduciary accountabilities, a valid credit check and/or background check will be required as part of the selection process."], "t_create": 1575590400, "id": 999374, "ats_job_id": "62331", "name": "Insurance Services Rep II - Commercial Lines & Farm", "display_job_id": "62331", "hot": 1, "location": "Gainesville, FL, USA", "stars": 0, "department": "JOB_FAMILY-3-509", "type": "ATS"}, {"locations": ["Columbus, OH, USA"], "t_update": 1579726931, "job_description": ["If you're passionate about becoming a Nationwide associate and believe you have the potential to be something great, let's talk. Number 57 on the Fortune Magazine 100 Best Places to Work. The compensation is an F band. Job Description Summary Job Summary: Utilizes core marketing competencies to assist in the development and implementation of overall business and marketing strategy and action plans. Assists in the development and execution of strategies and plans that ensure long term sustainable growth of the business. C oordinates effective development and/or execution of shorterrange / medium projects, as assigned. Prioritizes, forecasts, schedules, and coordinates resources within assigned projects. Conducts decision support analysis tasks. Job Description This role will support the development and execution of B2B marketing campaigns to position Nationwide as the carrier of choice for Independent Agents. Through crossfunctional partnership, they will help ensure campaign timing and objectives are met through measurement and optimization. Core Duties and Responsibilities: Supports tactical development for campaign execution; Coordinates internal and cross functional reviews; Helps manage campaigns to desired objectives; Support day to day campaign activities to ensure campaign delivery is on track and content needs are met; Updating campaign performance and monthly reporting for visibility into active learnings and optimization opportunities. Additional duties as assigned. Sample assignments include: Agent Welcome Experience Campaign: \u00a0help manage the delivery of an agent welcome experience and the tactical deliverables associated with engaging newly appointed agents at the start of partnership with Nationwide B2B Agent Marketing Scorecard: help develop and manage ongoing reporting and measurability of agent campaigns Strong candidates will have the following skills and experiences: Strong bias for action Strong technical marketing skills - including understanding of marketing objectives and metrics An ability to drive project timelines Organizational savvy and ability to partner and influence across teams and functions Reporting Relationships:\u00a0 Reports to Director/Manager. Duties and Responsibilities: Strategic Connection:\u00a0 Leverages the execution of defined strategies and plans that ensure long term sustainable growth of the business. Synthesizes data and intuition on all areas of the business and leverages this understanding to support identification and innovation of business building solutions. Insights and Analytics: For assigned projects, utilizes Customer Insights & Analytics experts and tools to understand\u00a0 market, competitor and customer needs and behavior and assist with forecasting same; assists with definition of appropriate target audiences, evaluating sufficiency, and effectively driving results with data based decisions. Participates in a learning culture. Branding:\u00a0 Supports brand management within area of responsibility, including the development and delivery of the On Your Side Experience to all stakeholders driving customer value (solutions and experience). Ensures consistency of the \"brand experience\" for all customers (endusers and intermediaries), considering company values and legal/compliance requirements. Marketing Communications:\u00a0 Helps to develop communications plans and their implementation, including creation of the brand experience via superior Marketing Communications. Assists in the development, testing and evaluation (via market metrics) of all marketing within area of responsibility. Utilizes personal verbal and written communication skills in both internal and external presentations and communications. Marketing Capabilities:\u00a0 Contributes to the development of increased Marketing Capability both within the team and across the Marketing organization. Also helps other functions understand the role of Marketing in driving the business. Takes steps to grow own personal capabilities to proficient or advanced levels. Organization Management:\u00a0 Assists with project management; participates on teams to accomplish specific goals; contributes to training and development for self and others; assists with workflow and organizational planning. Project Coordination:\u00a0 Engages with marketing and creative team via leading project meetings, making project status presentations, and analysis of project results. Coordinates all aspects that support marketing campaigns and other marketing communications projects. Maintains up to date project information;\u00a0 monitors\u00a0 project deadlines, timelines and checkpoints; provides project reporting and measurement; and\u00a0 tracks project budget, work plans, administration and logistics. Other:\u00a0 Performs other duties as assigned. MINIMUM JOB REQUIREMENTS: Education:\u00a0 Graduate level studies in marketing, business administration or related field helpful. Designations/ Certifications/ Licenses:\u00a0 Technical insurance designations such as CPCU, CLU, ChFC, FLMI considered a plus. Additional licensing may be required to hold this position.Associates must obtain the required Federal and/or state licenses/registrations within the time period designated by the business unit. Additional licenses/registrations may be required when new products and services are implemented. If an associate fails or is unable to obtain required licenses/registrations within the time period designated by the business unit, the associate will be ineligible to continue in the position. Experience:\u00a0 Typically 5 or more years of related professional experience in marketing, insurance or related field. Masters degree may be substituted for a portion of the experience requirements as appropriate. Knowledge:\u00a0 Indepth knowledge of marketing methodologies, insurance and/or financial services products, distribution systems, and customers. Skills/ Competencies: Possesses verbal and written skills needed to develop and review research studies, communicate research findings, market recommendations based on findings, develop and negotiate contracts/service agreements with internal contacts,\u00a0 manage market planning projects, and manage relationships. Ability to manage and prioritize projects. Ability to function independently or in a team environment with supervision and guidance. Ability to operate a personal computer and advanced business software. Marketing\u00a0 Functional Competency:\u00a0 Knowledge of core marketing competencies, including strategy development, utilization of insights and analytics, building brand equity and developing effective marketing communications. Ability to understand and deliver:\u00a0 Customer Focus, Operating Capabilities,\u00a0 Personal Effectiveness, Strategic Capabilities , Talent Management. Values:\u00a0 Regularly and consistently demonstrates the Nationwide Values and Guiding behaviors. Staffing Exceptions:\u00a0 Staffing exceptions to the above minimum job requirements must be approved by the: Business Unit Chief Marketing Officer and the AVP Human Resources. JOB CONDITIONS: Overtime Eligibility:\u00a0 Not Eligible (exempt) Working Conditions:\u00a0 Normal office environment. Ability to work extended and/or non standard hours based on project load. Travel as required. ADA: The above statements cover what are generalyl believed to the principal and essential functions of the job. Specific circumstances may allow or require some associates assigned to the job to perform a somewhat different combination of duties. Job Evaluation Activity:\u00a0 Edited February 2009 SMP marketing"], "t_create": 1575331200, "id": 995702, "ats_job_id": "62152", "name": "Specialist, Marketing Management", "display_job_id": "62152", "hot": 1, "location": "Columbus, OH, USA", "stars": 0, "department": "MGMM", "type": "ATS"}, {"locations": ["Harrisburg, PA, USA"], "t_update": 1579726863, "job_description": ["If you're passionate about becoming a Nationwide associate and believe you have the potential to be something great, let's talk. Number 57 on the Fortune Magazine 100 Best Places to Work. Job Description Summary Job Summary: Provides a safe and secure environment at the Nationwide Home Office facilities. Greets all visitors entering the facilities and advises them once their business has been determined. Polices the facilities and reports or takes action to correct any breach of the Company's security policy. Learns all the functions of the Security Control Room including data base management, trouble shooting of computerized systems and the ID center including data base management and production. May be armed as dictated by the needs of business and able to meet state/industry proficiency standards. Will proactively investigate crimes and incidents of an unusual, suspicious or dangerous nature and will act to resolve these situations. Will be able to execute life safety procedures to protect the lives of associates in various emergency situations. Job Description The hours for this role are Friday and Saturday 11:00 pm 11:00 am. Reporting Relationships:\u00a0\u00a0Reports to Security Supervisor Core Duties and Responsibilities: 1\\. Greets all persons entering or calling the office buildings and provides information to their inquiries and/or requests. 2\\. Enforces company policy concerning security, life/safety and conducts all persons on the company premises. 3\\. Responds to emergency situations: i.e. issues of workplace violence, violent offenders, associates stranded in elevators, accidents, fires, medical emergencies, crimes in progress, alarm notifications, etc. Assists with emergency procedures and may direct public safety officials. 4\\. Patrols the buildings on a scheduled basis to provide physical security and life safety protection for the facility and associates. Responds immediately to radio calls to investigate alarms and emergency situations. May be required to patrol the arena district either on bike, foot or in car. In this role they may act as pseudolaw enforcement to protect lives and property and cause the arrest of those involved in criminal acts. They provide a very high level of customer contact. They may approach and detain suspicious persons, respond to crimes in progress or be involved in other life threatening or dangerous situations. 5\\. Writes initial loss/stolen or incident reports for claims of loss or situations within the facilities. Conducts follow up investigations including reviewing documents, video, talking with suspects and victims, etc. Assists management with investigation of these situations. Testifies in court, prepares reports for court and preserves evidence as needed. 6\\. Maintains the facilities access control of associates by cardkey and/or building registers after regular business hours. Secures the facilities at the end of a workday and maintains this secure mode until the facility is accessed for scheduled workday. May be tasked with operating the Matrix access control system to allow or deny access, create access cards, create system reports and maintain the database. 7\\. Provides associates escorts to and from facilities. Provides protection for monetary transfer by bank associates. 8\\. Assists with regularly scheduled building facility inspections of fire extinguishers, standpipe systems, muzak/PA systems, elevators and fire alarm systems. 9\\. With proper approval, may carry a firearm when on duty. Will qualify with the firearm at least annually. If armed, the officer will be expected to intervene in situations where there is imminent risk of harm to associates or customers. This intervention may take the form of investigation, reporting, electronic system intervention, physical altercation or force including deadly force. May be required to obtain a concealed carry permit dependent upon assignment. 10\\. Assists with on the job training of new security associates at all locations. Will provide security awareness and new hire security training to the associate population. 11\\. Performs courier service to financial institutions for the Nationwide Companies. 12\\. Monitors electronic protection systems including alarms, CCTV, access control, fire, elevator, intercom and other systems as assigned. Dispatches security, public safety or other personnel to alarm conditions across the country from our alarm monitoring center. Maintains data bases within these systems and provides reports from same. 13\\. Monitors alarm systems across the country. Maintains, trouble shoots, repairs hardware systems. Maintains and modifies software and data bases. Provides database and activity reports based on alarm activity. Directs vendors during the install process. Frequent communication with end users for training and problem resolution. 14\\. Performs other duties as assigned. Typical Skills and Experiences: Education:\u00a0 High school degree required. Bachelor or technical school degree is preferred. Experience:\u00a0One or more years of related security experience. Knowledge:\u00a0Proven knowledge of corporate safety and security practices, procedures, equipment, firearm, and console operation. Skills/ Competencies:\u00a0 Must have the ability to learn the use of firearms/qualify annually and safety equipment. Must possess personal computer skills, and good verbal and written communications skills. Overtime eligibility:\u00a0\u00a0Eligible (Nonexempt) Working Conditions:\u00a0\u00a0The standard workday is eight hours, which includes a paid lunch period. Employee is required to work the specific shift designated at the time of hire: first, second, or third shift. Must be in good physical condition. Must possess the physical ability to walk, run, stoop, kneel, carry and lift in order to perform assigned duties. Must be available to work after standard office hours, weekends and holidays as needed for emergency situations and special event coverage. ADA:\u00a0\u00a0The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Credit Check:\u00a0\u00a0Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process. A criminal check will be done yearly for all security associates. Safety Sensitive\u00a0\u00a0 \u00a0This job has been identified as a Safety Sensitive position and in accordance with our substance free work place program may be subject to random alcohol and other drug testing. Job Evaluation Activity:\u00a0\u00a0 \u00a0CB 10/2010"], "t_create": 1579651200, "id": 1060965, "ats_job_id": "63544", "name": "Part-time Weekends Corporate Security Officer", "display_job_id": "63544", "hot": 0, "location": "Harrisburg, PA, USA", "stars": 0, "department": "SEU", "type": "ATS"}, {"locations": ["Columbus, OH, USA"], "t_update": 1579726942, "job_description": ["If you're passionate about being part of a diverse organization that enables a Fortune 100 company to deliver innovative business solutions with excellence, then Nationwide's Legal team could be the place for you! Job Description Summary Independently provides deep expert advice and counsel on highly complex legal matters focusing on relationships with senior level OCLO and business leaders. Creates valuable risk management recommendations by leveraging sound risk assessment information and actively identifying and logically assessing potential legal risks in ambiguous, unique and/or the most complex business situations which have the greatest potential for significant impact to the company. Recognized by broader company and industry for expertise. May have supervisory responsibility for a small group of legal resources. Job Description Reports to: Reports to VP / AVP / Managing Counsel. Key Responsibilities Provides subject matter expertise on significant, highrisk or highly complex legal matters. Provides the highest level of subject matter expertise for legal specialties. Regularly attends business partner meetings to better understand business processes and needs. Actively identifies and logically assesses potential legal risks in ambiguous, unique and/or highly complex business situations. Creates valuable risk management/mitigation recommendations leveraging sound risk assessment information to further achievement of the most complex business objectives. Drafts necessary legal documents and develops conclusions and recommendations. Regularly interacts with senior leaders in OCLO or the Company on legal matters within his or her area(s) of legal expertise. Has input into or influence on Company decisionmaking. Creates practical and effective solutions to the most complex legal issues with no established precedent; develops creative solutions to unique legal problems. On behalf of the Company or the area of expertise, has significant interaction with persons outside of the Company. Takes the lead role in matters that are highly complex, strategic or sensitive in nature. Understands the business partner's position and needs. Keeps senior leaders and appropriate management of Company informed of case law and new legislation, as appropriate. Considers the longterm business and strategic consequences of possible outcomes. Delivers difficult messages or news, and challenges business partners when necessary; responds to challenges to advice and counsel directly and effectively. Has a broad network of established relationships both internal and external to the organization, particularly in recognized areas of subject matter expertise. Works independently and may lead teams to resolve highly complex legal and organizational issues. May have management responsibility for a small group of legal resources within an area of law. May supervise, assign work to and coordinate tasks, projects or assignments for other associates. May be responsible for the development, coaching, training and mentoring of individual team members. Ensures compliance with approved outside counsel budget. May make outside counsel budget recommendations. Performs other duties as assigned. Leadership Accountability Developing Strategy Providing Input on Strategic Direction Executing Strategy Team Composition May have supervisory responsibility for a small group of legal resources within an area of law. Typically has fewer than 3 direct reports. Typical Skills and Experiences: Education/Certification/Licenses: JD degree from an accredited law school. Maintains an active license in the state in which the position is located. Currently licensed as an attorney in an appropriate U.S. jurisdiction. Experience/Skills: Legal expertise recognized companywide and in industry. Typically has 15 or more years of relevant legal experience. May have management experience. Has significant experience with or knowledge of one or more areas of law, complex legal practices and procedures. Project management concept and techniques. Considered a subject matter expert within his or her areas of legal expertise. Sound business acumen and knowledge of the business goals and objectives as they relate to the matter at hand. Strong Oral and written communication skills for contacts interacting with all levels within OCLO and with business partners. Analytical ability to interpret statutes, regulations, insurance policies and other contracts. Decisionmaking ability to set work priorities and make recommendations. Ability to lead crossfunctional projects. Ability to lead, initiate, organize and coordinate highly complex projects and/or cases. Takes the lead role in negotiations that are complex, strategic or sensitive in nature. Supervisory skills helpful. Has significant professional and/or civic involvement. Other criteria, including leadership skills, competencies and experiences may take precedence. Staffing exceptions to the above must be approved by the hiring manager's leader and HR Business Partner. Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors. Job Conditions: Overtime Eligibility: Not Eligible (Exempt) Working Conditions: Normal office environment. Some travel may be required. Credit Check: Due to the fiduciary accountabilities of this job, a valid credit check and/or background which will be requires as part of the selection process. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Evaluation Activity:"], "t_create": 1579651200, "id": 1065874, "ats_job_id": "63698", "name": "Senior Counsel, Innovation Legal", "display_job_id": "63698", "hot": 0, "location": "Columbus, OH, USA", "stars": 0, "department": "CON1", "type": "ATS"}, {"locations": ["Columbus, OH, USA"], "t_update": 1579725330, "job_description": ["If you're passionate about becoming a Nationwide associate and believe you have the potential to be something great, let's talk. Number 57 on the Fortune Magazine 100 Best Places to Work. Job Description Summary Lead the organization's mergers and acquisition team by executing mergers and acquisitions, divestitures, capital market funding's, structured finance and other finance or business management projects. Coordinate with business unit senior leadership, senior strategy officer and key OCEO members on identifying and evaluating strategic opportunities. Lead multidisciplinary teams across multiple business lines to perform due diligence, valuations, negotiation, and closing of transactions. Job Description Reporting Relationships: Reports to SVP, CFO Financial Srv and Ins. Direct reports: 2 AVP, Mergers and Acquisitions. Core Duties and Responsibilities: Lead the organizations M&A strategy by identifying, screening and evaluating possible mergers, acquisitions and divestitures. Assist in making organizational recommendations in alignment with the business units and organization's goals and objectives. Manage the due diligence process related to M&A activity that is included but not limited to financials, tax, legal, people and culture. Identify and execute capital market transactions to manage capital structure or hedge/transfer undesired risks. Responsible for managing all corporate and structured debt transactions for the organization; includes leading the team of internal and external stakeholders. Guide the integration of mergers, acquisitions and diversities in partnership with key business partners to execute a successful transaction. Provide regular updates and communication to Sr. Leaders, internal and external stakeholders and OCEO members. Lead crossfunctional teams and workstreams for planning, negotiation, due diligence and closing related timelines and various deliverables related to mergers, acquisitions and divestitures across the organization. Create an inclusive and engaging work environment focusing on the future capabilities of lead, adapt and innovate. Guide the team to support the organizations strategy and their impact to the success of the company against key metrics. Performs all other duties as assigned. Typical Skills and Experiences: Education: MBA preferred License/Certification/Designation: IM&A preferred Experience: Over 15 years of combined experience working with large insurance and financial services organization supporting M&A and integrations. Knowledge, Abilities and Skills: 15+ years of significant technical and managerial experience in mergers, acquisition, divestures and integration, communications, strategic and leadership skills. Other criteria, including leadership skills, competencies and experiences may take precedence. Staffing exceptions to the above must be approved by the hiring manager's leader and HR Business Partner. Other criteria, including leadership skills, competencies and experiences may take precedence. Staffing exceptions to the above must be approved by the hiring manager's leader and HR Business Partner. Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors. Job Conditions: Overtime Eligibility: Exempt (Not Eligible) Working Conditions: Normal office environment. Some travel may be required ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Evaluation Activity: DRC - 10/2018"], "t_create": 1579651200, "id": 1065918, "ats_job_id": "63704", "name": "VP, Mergers & Acquisitions", "display_job_id": "63704", "hot": 0, "location": "Columbus, OH, USA", "stars": 0, "department": "FILF", "type": "ATS"}, {"locations": ["Home, CA, USA", "Sacramento, CA, USA"], "t_update": 1579726780, "job_description": ["If you're passionate about being part of a diverse organization that enables a Fortune 100 company to deliver innovative business solutions with excellence, then Nationwide's Legal team could be the place for you! Commercial litigation/trial experience a plus. This position can be a work from home position in California servicing Bay Area counties. Job Description Summary Seasoned litigation attorney with significant civil litigation experience in property and casualty insurance defense or subrogation. Maintains a high caseload comprised of a mix of cases varying in complexity, severity, product lines, and specialized concentrations, throughout all courts and agencies in the assigned jurisdiction(s). Predominantly represents both commercial and personal clients independently as lead counsel, but also as part of a larger team as needed. Forges strong, lasting, and influential relationships with colleagues, clients, and claims partners. Serves as a role model and mentor to other associates within the office. Job Description Reporting Relationships: Managing Trial Attorney Core Duties and Responsibilities: Directly represent, provide legal advice, and/or subject matter expertise, independently as lead counsel, or as part of a team, in accordance with applicable Rules of Professional Conduct and Nationwide Trial Division (NTD) best practices on all matters assigned. Possesses and consistently demonstrates the requisite trial advocacy skills, productivity, proactive case management, work ethic, and work product quality to properly and effectively handle all matters assigned in accordance with the applicable Rules of Professional Conduct, Nationwide Trial Division (NTD) best practice guidelines, as well as claims and client expectations. Requires minimal managerial oversight and guidance from the Managing Trial Attorney (MTA) and NTD Leadership in all aspects of core duties and job responsibilities. Adept at effectively utilizing technology and collaboratively working with support staff to ensure efficient case management and productivity. Commitment to being consistently aware of changes to the law, technology, local rules and other procedural requirements, or other aspects of the legal and insurance industries likely to impact liability and recovery litigation strategies in the jurisdictions in which he/she practices. Possesses and consistently performs with the subject matter expertise and trial advocacy skills required and specified for all NTD concentrations held. Demonstrates the ability and willingness to develop and learn additional or new NTD concentrations as may be required based on NTD business needs and as specified by NTD Leadership. Consistently provides factually, legally, and analytically sound opinions on case valuations that are promptly updated and timely communicated to the client and claims. Independently establishes, fosters, and maintains strong professional relationships with key OCLO and Claims partners at the Sr. Director level and below, as well as with colleagues within the legal and insurance industries within those jurisdictions and communities in which he/she practices. Utilizes relationships to build and enhance NTD's reputation and expand case referral opportunities within the Enterprise. Highly effective communicator; consistently and proactively identifying, understanding, and meeting client, claims, and internal NTD communication expectations (both written and oral), as well as those commonly expected within the jurisdictions and communities in which he/she practices. Serve as a mentor for junior attorneys and NTD staff providing guidance and training, as well as serving as role model in terms of engagement, coaching and feedback, productivity, attitude, and collaboration. Performs other related duties as assigned. Typical Skills and Experiences:: Education: JD Degree from an accredited law school. Maintains an active license in the state in which the position is located. Designations: Currently licensed as an attorney in an appropriate U.S. jurisdiction. Experience: Typically, more than 8 years of relevant civil litigation experience in property and casualty insurance defense or subrogation. Knowledge:\u00a0 Has significant litigation experience in property and casualty insurance defense or subrogation. Engages in complex legal practices and procedures throughout all court and agencies in the assigned jurisdiction. Skills/Competencies: Highly effective and professional written and verbal communication skills. Highly collaborative, capable to work with staff and other attorneys onsite and remotely, as well as serving as a role model and mentor to other associates within the office. Significant negotiation skills. Ability to process information efficiently and effectively. Excellent analytical and legal skills. Resourceful, creative thinker. Computer savvy with a working knowledge of basic software and use of same. Capable of adapting to changes in the law and changes to technology in the law and court systems (e.g. electronic filings, etc. )\u00a0 Strong time management and organization skills. Comfortable with contact with key OCLO and Claims partners at least at the Sr. Director level and below, as well as with colleagues within the legal and insurance industries within those jurisdictions and communities in which he/she practices. Decision making ability to set work priorities and make recommendations. Ability to initiate, organize and coordinate complex projects and cases. Leadership skills used in direct and/or indirect influencing such as motivating, problem solving, business strengthening and development with colleagues, clients, and claims partners. Values:\u00a0 Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors. Staffing Exceptions to the above minimum job requirements must be approved by the: Legal Executive and Human Resources. Job Conditions: Overtime Eligibility: Not eligible (exempt) Working Conditions: Generally, a normal office environment, but depending on the needs of the office the position may be staffed working from home. Frequent travel. Occasional overnight travel. Extended hours are often necessary to meet the demands of the profession. Must also acknowledge and comply with all corporate and NTD policies and procedures. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Credit Check: Due to the fiduciary accountabilities of this job, a valid credit check and/or background which will be requires as part of the selection process. legal"], "t_create": 1579564800, "id": 1065463, "ats_job_id": "63662", "name": "Sr. Trial Attorney", "display_job_id": "63662", "hot": 0, "location": "Home, CA, USA", "stars": 0, "department": "TAT", "type": "ATS"}, {"locations": ["Columbus, OH, USA"], "t_update": 1579726200, "job_description": ["Are you passionate about being part of a team that delivers extraordinary care to help individuals and businesses prepare for and protect their retirement? If so, then Nationwide Financial could be the place for you! Additional Job Description This Business Lead role is a member of the Retirement Plans Momentum team. Each Business Lead is charged to successfully deliver Momentum's transformational initiatives as assigned. We bring project management discipline, organizational change management, project deployment and business leadership together in order to execute the RP strategy. This role will be responsible for demonstrating consistent project leadership to drive their transformation and project teams through successful execution and implementation in partnership with several cross functional departments and stakeholders. Associates should be focused on delivery of outcomes that move the business forward delivering on our strategy and must understand what is needed to ensure the business is ready for the solutions being introduced. Ideal candidates consistently demonstrate the ability to initiate action and drive for results, collaborate across diverse areas and personalities, deal with ambiguity seamlessly and can communicate effectively and efficiently to all levels of the organization. They also will have a strong familiarity with the Retirement Plans business model, strategy and goals. Job Description Summary JOB SUMMARY: Manages projects to achieve desired business objectives. Identifies and develops business process mapping with regard to data quality/integrity. Recommends, implements and manages policies and procedures for existing and new business processes. Manages business administration functions that support the business needs of the area. Job Description Reports to: Director / Officer. May manage associates that report directly or indirectly to this position. Key Responsibilities: 1\\. Manages projects to achieve desired business objectives. Coordinates and prioritizes all aspects of projects, including planning, communication, execution and completion. 2\\. Develops and controls time lines, including regularly reassessing risks, throughout project life. Revises project plans on an ongoing basis to maintain alignment with other projects and the business strategy. 3\\. Coordinates business/systems unit resources to log issues, designs processes and implements solutions. Maintains awareness of customer and systems requirements and conforms to those requirements. 4\\. Responsible for internal and external resource management, budgeting and cost containment. 5\\. Manages business process mapping with respect to correcting data quality/integrity issues. 6\\. Develops, manages and implements strategic business processes that support business requirements. 7\\. Recommends and implements policies and procedures for new business processes and manages these processes upon completion of the project. Communicates process changes to impacted business units. 8\\. May be responsible for the management of associates including: performance management, salary planning and administration, training and development, workflow planning, hiring and placement, and disciplinary actions. Provides ideas and criteria for establishing and meeting ePMP objectives for area of supervision. 9\\. Pursues continuous selfdevelopment in management techniques, project leadership, applied and conceptual technology and business/product environment. 10\\. Performs other duties as assigned. JOB REQUIREMENTS: Education:\u00a0 Undergraduate studies in business, mathematics or related field. Prefer degree or professional designation related to business function. Project Management Certification is preferred. Experience:\u00a0 Six years of work experience in project management, preferably in the insurance, investment or financial services industry. Managerial experience, including: facilitation, negotiation, delegation, mentoring, etc preferred. Business process mapping experience preferred. Knowledge: Project management concepts and techniques; working knowledge of business terminology; business systems and data processing policies, practices and procedures. Knowledge of businessrelated systems concepts and requirements preferred. Skills/Competencies: Excellent relationship building skills. Exceptional project management skills such as organization and planning, interaction, leadership and motivational techniques. Strong negotiation skills and data quality/integrity problem solving skills. Administrative ability to plan, coordinate and assess the work of others, and strong personnel management skills in order to train, develop and motivate staff. Decision making skills for problem identification and selection of alternatives. Oral and written communication skills at all levels for technical personnel and customer contact. Technical report preparation and formal presentation skills. Operates effectively in an environment of deadlines and high workloads. Adjusts schedule or work hours to meet changes in priorities. Values:\u00a0 Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors. Staffing Exceptions to the above minimum job requirements must be approved by: Business Unit Officer and HR Officer. JOB CONDITIONS: Overtime Eligibility:\u00a0 Not Eligible (exempt) Working Conditions: Normal office environment; may be required to travel and work flexible hours. ADA:\u00a0 The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Job Evaluation Activity: 1/28/04 SJB ."], "t_create": 1579564800, "id": 1064206, "ats_job_id": "63646", "name": "Consultant, Business Project Management", "display_job_id": "63646", "hot": 0, "location": "Columbus, OH, USA", "stars": 0, "department": "BSPA", "type": "ATS"}], "facets": {"skills": {"Litigation": 12, "Retail Sales": 21, "Customer Satisfaction": 17, "Software": 13, "Communication": 33, "Microsoft Excel": 24, "Phone Etiquette": 17, "Credit": 14, "Time Management": 22, "Services": 15, "Customer Service Oriented": 30, "Leadership": 15, "Financial Services": 18, "Problem Solving": 27, "Customer Service": 30, "Policy": 20, "Payments": 16, "Strategy": 14, "Insurance": 46, "Customer Experience": 17}, "departments": {"PAR": 5, "FNS": 2, "LIFA": 7, "LIC": 3, "NFSI": 1, "CCL": 6, "NFSS": 5, "EPM": 1, "JOB_FAMILY-3-510": 2, "CPL": 1, "JOB_FAMILY-3-519": 2, "TAT": 7, "TAP": 32, "TAR": 5, "PSVCS": 3, "PRT": 1, "MANF": 5, "TAN": 3, "AGSS": 1, "MGMM": 5, "FIB": 1, "BNA": 1, "CON1": 2, "NFSP": 1, "CPSH": 1, "WUE": 4, "FILF": 1, "SEYA": 4, "OCM": 1, "PCR": 1, "PCP": 2, "SEYL": 2, "CRB": 4, "PCH": 1, "PCL": 28, "TRM": 3, "PCD": 4, "BUS": 4, "MNS": 1, "CRDH": 1, "BUC": 9, "BDE": 11, "LERT": 1, "CSI": 1, "LUNU": 1, "ENR": 1, "ALTS2": 1, "AUIA": 4, "PIN": 3, "FSD": 2, "SSU": 4, "PSC": 1, "RSKF": 2, "STP": 2, "FSC": 2, "COU": 3, "BSPA": 7, "TEG": 8, "TAT1": 2, "CON": 3, "SEU": 3, "JOB_FAMILY-3-509": 7, "BONS": 1, "MDC": 9, "BONU": 1, "PROAD": 1, "COCC": 9, "BSI": 5, "PENC": 1, "CORC": 3, "CLE": 1, "CLG": 2, "INNM": 2, "PLT": 1, "NRSS": 4, "LOSU": 8, "BTOF": 1, "PLD": 1, "DANK": 2, "ORG": 1, "DANA": 9, "JOB_FAMILY-3-536": 1, "ACCF": 2, "JOB_FAMILY-3-531": 2, "PRSA": 1, "CAF": 1, "CLK": 1, "CIMM": 2, "NISS": 1, "NSS": 1, "PCSP": 2, "CNTF": 2, "ICB": 4, "ESUU": 15, "ESC": 8, "FPR": 1, "ICP": 2, "OPSC": 2, "PRCP": 1, "PRCU": 5}, "seniority": {"Entry": 118, "Director/Executive": 22, "Mid/Senior": 227}, "locations": {"Home, AZ, USA": 2, "California, USA": 2, "Home, CA, USA": 8, "Garden City, NY, USA": 1, "Bend, OR, USA": 1, "Champaign, IL, USA": 1, "Washington, USA": 2, "Home, NC, USA": 2, "Delaware, USA": 1, "Home, TX, USA": 3, "Clayton, MO, USA": 1, "Home, GA, USA": 3, "Arkansas, USA": 1, "Kansas City, MO, USA": 2, "Brea, CA, USA": 13, "Rosemont, IL, USA": 7, "Bridgewater, NJ, USA": 2, "Columbia, SC, USA": 1, "Omaha, NE, USA": 2, "Phoenix, AZ, USA": 2, "Raleigh, NC, USA": 5, "Cheyenne, WY, USA": 1, "DC, USA": 1, "Eugene, OR, USA": 1, "Gilbert, AZ, USA": 1, "Columbus, OH, USA": 147, "Flanders, NJ, USA": 1, "Casper, WY, USA": 1, "New York, NY, USA": 9, "Cincinnati, OH, USA": 1, "Elmsford, NY, USA": 1, "American Canyon, CA, USA": 1, "Rocky Hill, CT, USA": 2, "Glendale, AZ, USA": 1, "Brea, California, USA": 1, "Eagan, MN, USA": 3, "Gainesville, FL, USA": 2, "Florida, USA": 2, "Bloomington, MN, USA": 1, "Billings, MT, USA": 1, "Albuquerque, NM, USA": 1, "Nevada, USA": 2, "Sacramento, CA, USA": 8, "Portland, OR, USA": 2, "New Jersey, USA": 2, "Home, PA, USA": 2, "Home, IN, USA": 3, "Home, AR, USA": 1, "Lone Tree, CO, USA": 3, "Ohio, USA": 2, "Austin, TX, USA": 2, "Seattle, WA, USA": 2, "Massachusetts, USA": 2, "Des Moines, Iowa": 2, "Carmel, IN, USA": 1, "Louisville, KY, USA": 2, "Addison, TX, USA": 2, "Newport Beach, CA, USA": 3, "Bloomington, IL, USA": 1, "Chicago, IL, USA": 7, "Grandview Heights, OH, USA": 15, "Boise, ID, USA": 1, "Mississippi, USA": 2, "Glendale, CA, USA": 4, "Colorado, USA": 2, "Columbus, OH": 1, "Home, CT, USA": 1, "Harrisburg, PA, USA": 5, "Home, AL, USA": 1, "Connecticut, USA": 3, "New York, NY": 2, "Greater New York City Area": 2, "Dallas, TX, USA": 3, "Bozeman, MT, USA": 1, "Virginia, USA": 2, "Georgia, USA": 2, "Atlanta, GA, USA": 3, "San Antonio, TX, USA": 7, "Pennsylvania, USA": 2, "North Carolina, USA": 2, "Great Falls, MT, USA": 1, "Texas, USA": 3, "Houston, TX, USA": 2, "Greater Boston Area": 1, "Downers Grove, IL, USA": 2, "Home, IL, USA": 3, "Oregon, USA": 2, "Fairfield, CA, USA": 1, "Harleysville, PA, USA": 11, "Hayward, CA, USA": 1, "Wausau, WI, USA": 2, "Home, OH, USA": 4, "Cleveland, OH, USA": 1, "Fairfield County, CT, USA": 1, "St. Louis, MO, USA": 2, "Illinois, USA": 2, "remote": 3, "Des Moines, IA, USA": 37, "Alabama, USA": 1, "Scottsdale, AZ, USA": 53}}, "location_user": "any"}