Careers at Nationwide

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Our financial strength and caring culture extend beyond our associates into the communities we serve. You really can feel the difference at Nationwide, which is why we continue to be named one of the Fortune 100 Best Companies To Work For. Check out <a href=https://www.nationwide.com/about-us/careers-awards.jsp target=_blank style=color:#2C8CC9;>why others think we\u2019re a great place to work</a>, too, and let us know \u2013 <a href=https://www.nationwide.com/about-us/careers-videos.jsp target=_blank style=color:#2C8CC9;>can you see yourself at Nationwide?</a></span></span></span></ul>", "title": "About Us"}]}, "perks": [{"title": "Paid Time Off", "description": "Nationwide offers a variety of paid time-off options and you earn them as soon as you start working. It\u2019s our way of saying we appreciate your commitment to your job and that we\u2019re equally committed to you and your family\u2019s well-being. You\u2019ll also receive up to 10 paid company holidays each year.", "icon": "fa-plane"}, {"title": "Health and Wellness", "description": "We care about your health. That\u2019s why Nationwide offers generous comprehensive medical, dental and vision benefits. We also offer benefits to help your family feel secure, including Life Insurance, Supplemental Accident Coverage, Group Legal Coverage, Long-term disability insurance, Family medical flexible spending accounts, Dependent day care flexible spending accounts. To help you get and stay healthy, we offer the free health and wellness program My Health, and onsite fitness centers in select locations.", "icon": "fa-user-md"}, {"title": "Learning and Development", "description": "A Training Top 125 Company, Nationwide has the tools and resources to help you effectively manage your career through continuing education and leadership development opportunities. Our Learning and Development department offers training and career planning support. Through our Educational Assistance Program, we give you the opportunity to refine your skills and build new ones by taking college and graduate courses and degree programs, professional designation programs and technical programs. We cover 100% of tuition and 50% of books for undergraduate and graduate courses. We also support technical insurance courses, professional designation courses (if required for role) and general certification courses, up to $5,250 per calendar year.", "icon": "fa-chalkboard-teacher"}, {"title": "Retirement Planning", "description": "Saving for retirement is important for everyone. Nationwide offers comprehensive and competitive opportunities to help you. Our retirement benefits include 1. Automatic enrollment in our 401(k) savings plan with a company match of 50% on the first 5% you contribute 2. Full ownership of the company matching contributions after 5 years 3. A 100% company-paid retirement plan (pension plan)", "icon": "fa-piggy-bank"}, {"title": "Nationwide Advantages", "description": "In addition to a competitive Total Rewards package, there are other perks that come with being a Nationwide associate. Starting on your first day of employment, you\u2019re eligible for exclusive deals on certain Nationwide products, such as home, life or auto insurance. Nationwide associates can also join the Nationwide Activities Association, our internal group that sponsors athletic leagues and a variety of clubs. This group also offers associates discounts on things ranging from cell phone service, to computers and cars.", "icon": "fa-universal-access"}], "defaultState": {"pymww": false}, "custom_style": {"css": ".apply .navbar img { height: 60px !important;} .refer .navbar img { height: 60px !important;}"}, "push_application_to_ats": true, "hideJobCart": true, "recaptcha_enabled": 0}, "chatbot": false, "showWizard": false, "user": "", "query": {"pid": "", "location": "", "seniority": [], "department": [], "query": "", "skill": []}, "count": 314, "location_used": "", "recommended_star_threshold": 4.0, "candidate": {"phone": "", "firstname": "", "starred_positions": [], "lastname": "", "fullname": "", "email": "", "enc_id": 0, "filename": null}, "positions": [{"locations": ["Columbus, OH, USA"], "t_update": 1567814400, "job_description": ["If you're passionate about becoming a Nationwide associate and believe you have the potential to be something great, let's talk. Number 57 on the Fortune Magazine 100 Best Places to Work. The compensation for this role is an H band. Job Description Summary The position is responsible for asset management duties specific to commercial mortgage loans being serviced by third parties (correspondent network). Specific responsibilities are as follows: Job Description Reporting Relationships: Senior Investment Professional Real Estate Investments - CML Loan Servicing Core Duties and Responsibilities: The analysis, evaluation and recommendation of actions to be taken in response to requests for consent/approval from borrowers in connection with commercial mortgage loans held in the Nationwide general account or managed on behalf of third party participants. Review and interpretation of loan terms and ancillary provisions set forth in loan agreements for such commercial mortgage loans. Financial statement analysis for borrower entities and collateral property that secure the commercial mortgage loans, as well as, review of annual property inspections. Develop, foster and maintain positive relationships with loan correspondents and other external customers. Communicate pertinent information regarding the status of borrower requests, expected completion timelines, and required approvals (process and procedure transparency). Collaborate and partner with the Portfolio Surveillance/Risk, Origination and Legal teams on related functions for the commercial mortgage loan portfolio with focus on maturing loans, rate resets, risk mitigation, and other transactional business such as loan assumptions, modifications, or other requests. Collaborate and partner with the CML Due Diligence, Closing and Legal teams to draft postclosing checklists and language for asset management responsibilities, including gaining a working knowledge of negotiated changes to standard loan agreement provisions. Responsible for inputs (data integrity) of loan information into Nationwide's loan management system (LMS) and other downstream database or websiterelated systems. Performs all other duties as assigned. Typical Skills and Experiences: Education: Bachelor's degree in real estate, finance, business, or related field Experience: Minimum of five years' experience specific to the asset management of commercial mortgage loans. Must have experience working in a team environment where collaboration is emphasized. Key Knowledge and Skills: Preference will be given to candidates with a working knowledge of real estate fundamentals and the legal interpretation of loan documents. Values:\u00a0Regularly and consistently demonstrates the Nationwide Values and Behaviors. Job Conditions: Overtime Eligibility:Not Eligible (Exempt). Working Conditions: Normal office environment with limited travel. ADA:\u00a0 The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties"], "t_create": 1566345600, "id": 593672, "ats_job_id": "59837", "name": "Investment Professional- Real Estate Investments - Commercial Mortgage Loan Servicing", "display_job_id": "59837", "hot": 1, "location": "Columbus, OH, USA", "stars": 0, "department": "JOB_FAMILY-3-530", "type": "ATS"}, {"locations": ["Des Moines, IA, USA"], "t_update": 1571702400, "job_description": ["If you're passionate about becoming a Nationwide associate and believe you have the potential to be something great, let's talk. Number 57 on the Fortune Magazine 100 Best Places to Work. This position is open to applicants located in both Des Moines, Iowa and San Antonio, Texas. ** Qualified candidates will have strong customer service and communication skills. Sales experience preferred. The start date for this position is January 13th, 2020 with a training schedule of Monday Friday, 8:30 AM 5:00 PM, followed by a regular work schedule of Monday Friday, 10:30 AM 7:00 PM. Why Nationwide? Competitive starting salary, MondayFriday work schedule, collaborative work environment and excellent opportunities for growth and promotion Compensation Grade: D2 __________________________________________________________ Job Description Summary JOB SUMMARY: With limited supervision, contact customers to provide a full range of services designed to retain business and increase customer's awareness of the Nationwide brand. Provides an extraordinary customer experience of all personal lines products in all states and segments via outbound telephone contacts, inbound phone calls, online chats, or internal transfers. Performs retentionrelated work for various distribution channels, access points, and numerous business units on behalf of Nationwide. Responsible for crossselling new products to current policyholders and to quote/bind new products for new customers. Process policy related additions, changes, and performs other processing activities as needed. Provides backup support to sales agents by selling new multiline of property/casualty insurance business via direct (inbound and/or outbound) telephone or internet contact with prospective customers in multiple states and all associated duties with selling business. Job Description REPORTING RELATIONSHIPS: Reports to Supervisor or Manager. CORE JOB DUTIES & RESPONSIBILITIES: 1\\. Makes outbound calls and receives inbound return calls in all states from current policyholders to perform various retention related activities to include crossselling additional Nationwide products. Meets customer service production expectations and quality standards. Receives inbound sales calls, quotes and binds new business, and is responsible for the respective trailing documents for all states, including states with complex underwriting guidelines. 2\\. Contacts policyholders after their claim has been closed to provide an On Your Side review and inquire about their claims experience. 3\\. Answers questions and explains next steps regarding member policies being transitioned from exclusive agent to Direct channel. Contacts customers with pending cancellations to save policies from cancelling. Obtains all required trailing documents, underwriting requests, or other documentation necessary to resolve issues. Assist peers with questions and provide advice regarding underwriting requests. 4\\. Contacts current policyholders via telephone to process policy changes and advise policyholder on retentionrelated efforts from underwriting on more complex situations. 5\\. Responds to adhoc retentionrelated opportunities; internal phone transfers, emails, Click2Chat, notifications from the service center, NF, etc. Work specialty skills such as CARE, open book, THI, Life and Allied. 6\\. Interpret contracts and/or policy provisions for the most complex states in order to provide explanations and information to customers regarding coverage for all property and casualty and other product policies. Determines and enters accurate information into all related systems. 7\\. Maintains current and indepth understanding of customer service techniques, overall processing and product updates, and related system enhancements. Assist Sales Agents with questions and provides unique techniques to improve sales effectiveness. Serves as a resource for peers outside of Underwriting core business hours. 8\\. Serves as subject matter expert which may include system changes, user acceptance testing, new product releases and assistance in the roll out and adoption with peers. Participates in user meetings with IT, project team and consultants. Assigned to miscellaneous projects. 9\\. Identifies cross selling opportunities and recommends additional products. Quotes/binds new products for members as necessary and works with member to obtain the required documentation. 10\\. Provides process and performance improvement recommendations. 11\\. Performs other duties as assigned. MINIMUM JOB REQUIREMENTS: Education: High school diploma or equivalent required; Undergraduate studies in insurance, marketing, communications, or related field highly desirable. College degree is preferred but not required. License/Certification/Designation: State licensing as required for property/casualty and life products in 45 Nationwide states and 32 Allied states. Continuing education as required by state(s). Associate must obtain the required state licenses within the time period designated by the business unit. If an associate fails or is unable to obtain required licenses/registrations within the time period designated by the business unit, the associate will be ineligible to continue in the position. Experience: Three or more years related work experience in sales of property/casualty insurance. Prefer insurance industry experience and call center environment exposure. Minimum 12 months' sales experience with a preference of the experience as a Nationwide Sales associate. Knowledge: Knowledge of property/casualty and life insurance products, insurance processing systems and procedures, best practices, state regulations and customer service practices. Knowledgeable in all states and products including new sales, policy maintenance and processing. Skills/Competencies: Possesses strong verbal and interpersonal skills to communicate technical insurance information to policyholders, agents, and others. Strong ability to influence prospective policyholders to select Nationwide products. Demonstrated ability to operate personal computer hardware/software in a WINDOWS environment. Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors. Staffing Exceptions to the above Minimum Job Requirements must be approved by the: Hiring manager's leader and HRBP. JOB CONDITIONS: Overtime Eligibility: Eligible (NonExempt) Working Conditions: Normal call center environment. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Credit Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process Job Evaluation Activity: 11/17/16 CSB SmokeFree Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 8889442247."], "t_create": 1571184000, "id": 813400, "ats_job_id": "61167", "name": "PL Retention Agent - Dir Dist (Customer Service Retention Agent)", "display_job_id": "61167", "hot": 1, "location": "Des Moines, IA, USA", "stars": 0, "department": "NSS", "type": "ATS"}, {"locations": ["Columbus, OH, USA"], "t_update": 1575331200, "job_description": ["If you're passionate about becoming a Nationwide associate and believe you have the potential to be something great, let's talk. Number 57 on the Fortune Magazine 100 Best Places to Work. The compensation is an F band. Job Description Summary Job Summary: Utilizes core marketing competencies to assist in the development and implementation of overall business and marketing strategy and action plans. Assists in the development and execution of strategies and plans that ensure long term sustainable growth of the business. C oordinates effective development and/or execution of shorterrange / medium projects, as assigned. Prioritizes, forecasts, schedules, and coordinates resources within assigned projects. Conducts decision support analysis tasks. Job Description This role will support the development and execution of B2B marketing campaigns to position Nationwide as the carrier of choice for Independent Agents. Through crossfunctional partnership, they will help ensure campaign timing and objectives are met through measurement and optimization. Core Duties and Responsibilities: Supports tactical development for campaign execution; Coordinates internal and cross functional reviews; Helps manage campaigns to desired objectives; Support day to day campaign activities to ensure campaign delivery is on track and content needs are met; Updating campaign performance and monthly reporting for visibility into active learnings and optimization opportunities. Additional duties as assigned. Sample assignments include: Agent Welcome Experience Campaign: \u00a0help manage the delivery of an agent welcome experience and the tactical deliverables associated with engaging newly appointed agents at the start of partnership with Nationwide B2B Agent Marketing Scorecard: help develop and manage ongoing reporting and measurability of agent campaigns Strong candidates will have the following skills and experiences: Strong bias for action Strong technical marketing skills - including understanding of marketing objectives and metrics An ability to drive project timelines Organizational savvy and ability to partner and influence across teams and functions Reporting Relationships:\u00a0 Reports to Director/Manager. Duties and Responsibilities: Strategic Connection:\u00a0 Leverages the execution of defined strategies and plans that ensure long term sustainable growth of the business. Synthesizes data and intuition on all areas of the business and leverages this understanding to support identification and innovation of business building solutions. Insights and Analytics: For assigned projects, utilizes Customer Insights & Analytics experts and tools to understand\u00a0 market, competitor and customer needs and behavior and assist with forecasting same; assists with definition of appropriate target audiences, evaluating sufficiency, and effectively driving results with data based decisions. Participates in a learning culture. Branding:\u00a0 Supports brand management within area of responsibility, including the development and delivery of the On Your Side Experience to all stakeholders driving customer value (solutions and experience). Ensures consistency of the \"brand experience\" for all customers (endusers and intermediaries), considering company values and legal/compliance requirements. Marketing Communications:\u00a0 Helps to develop communications plans and their implementation, including creation of the brand experience via superior Marketing Communications. Assists in the development, testing and evaluation (via market metrics) of all marketing within area of responsibility. Utilizes personal verbal and written communication skills in both internal and external presentations and communications. Marketing Capabilities:\u00a0 Contributes to the development of increased Marketing Capability both within the team and across the Marketing organization. Also helps other functions understand the role of Marketing in driving the business. Takes steps to grow own personal capabilities to proficient or advanced levels. Organization Management:\u00a0 Assists with project management; participates on teams to accomplish specific goals; contributes to training and development for self and others; assists with workflow and organizational planning. Project Coordination:\u00a0 Engages with marketing and creative team via leading project meetings, making project status presentations, and analysis of project results. Coordinates all aspects that support marketing campaigns and other marketing communications projects. Maintains up to date project information;\u00a0 monitors\u00a0 project deadlines, timelines and checkpoints; provides project reporting and measurement; and\u00a0 tracks project budget, work plans, administration and logistics. Other:\u00a0 Performs other duties as assigned. MINIMUM JOB REQUIREMENTS: Education:\u00a0 Graduate level studies in marketing, business administration or related field helpful. Designations/ Certifications/ Licenses:\u00a0 Technical insurance designations such as CPCU, CLU, ChFC, FLMI considered a plus. Additional licensing may be required to hold this position.Associates must obtain the required Federal and/or state licenses/registrations within the time period designated by the business unit. Additional licenses/registrations may be required when new products and services are implemented. If an associate fails or is unable to obtain required licenses/registrations within the time period designated by the business unit, the associate will be ineligible to continue in the position. Experience:\u00a0 Typically 5 or more years of related professional experience in marketing, insurance or related field. Masters degree may be substituted for a portion of the experience requirements as appropriate. Knowledge:\u00a0 Indepth knowledge of marketing methodologies, insurance and/or financial services products, distribution systems, and customers. Skills/ Competencies: Possesses verbal and written skills needed to develop and review research studies, communicate research findings, market recommendations based on findings, develop and negotiate contracts/service agreements with internal contacts,\u00a0 manage market planning projects, and manage relationships. Ability to manage and prioritize projects. Ability to function independently or in a team environment with supervision and guidance. Ability to operate a personal computer and advanced business software. Marketing\u00a0 Functional Competency:\u00a0 Knowledge of core marketing competencies, including strategy development, utilization of insights and analytics, building brand equity and developing effective marketing communications. Ability to understand and deliver:\u00a0 Customer Focus, Operating Capabilities,\u00a0 Personal Effectiveness, Strategic Capabilities , Talent Management. Values:\u00a0 Regularly and consistently demonstrates the Nationwide Values and Guiding behaviors. Staffing Exceptions:\u00a0 Staffing exceptions to the above minimum job requirements must be approved by the: Business Unit Chief Marketing Officer and the AVP Human Resources. JOB CONDITIONS: Overtime Eligibility:\u00a0 Not Eligible (exempt) Working Conditions:\u00a0 Normal office environment. Ability to work extended and/or non standard hours based on project load. Travel as required. ADA: The above statements cover what are generalyl believed to the principal and essential functions of the job. Specific circumstances may allow or require some associates assigned to the job to perform a somewhat different combination of duties. Job Evaluation Activity:\u00a0 Edited February 2009 SMP marketing"], "t_create": 1575331200, "id": 995702, "ats_job_id": "62152", "name": "Specialist, Marketing Management", "display_job_id": "62152", "hot": 1, "location": "Columbus, OH, USA", "stars": 0, "department": "MGMM", "type": "ATS"}, {"locations": ["Des Moines, IA, USA"], "t_update": 1575331200, "job_description": ["If you're passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's Property and Casualty team could be the place for you! This opening can be filled at either the PL National Sales Agent (E) or the PL Sales Agent (D) depending on the qualifications of the candidate. Inside\u00a0Sales Representative, Nationwide Sales Solutions About Us Nationwide\u00a0is a leader\u00a0in the insurance and financial services industry in America. We are a Fortune 69 company with a\u00a0mission to keep our members, their loved ones, and their belongings protected. We\u00a0commit\u00a0to every employee and community we serve\u00a0by emphasizing employee development and charitable\u00a0partnerships. That's how we win Gallup's Great Workplace Award\u00a0year after year and why we're\u00a0ranked #54 among\u00a0Fortune's 100 Best Companies to Work For. Your Team We are growing our Inside Sales team\u00a0in\u00a0Des Moines. Inside\u00a0Sales Reps.\u00a0take inbound calls from\u00a046 different states\u00a0and help potential members\u00a0interested in our complete line of insurance products! We are here to earn the trust and business of prospective\u00a0members\u00a0and to help drive the growth of Nationwide. Reporting Relationships: You report to the Inside\u00a0Sales Leader; you have no direct reports. About You So, you think you've got what it takes to make the\u00a0cut? Inside Sales\u00a0Reps\u00a0are: Positive in attitude\u00a0(able to find something to like in everyone) Competitive\u00a0and confident\u00a0in nature Eager to work in a dynamic, fastpaced environment Able to put yourself in the client's shoes\u00a0and find effortless solutions for their needs Resilient;\u00a0up for the challenges of change Not fazed by rejection (like wearing\u00a0a suit of\u00a0armor) Comfortable leading the conversation via phone or internet Looking to improve themselves\u00a0and the team Gogetters\u00a0committed\u00a0to making\u00a0sure the member has a resource to lean on when they need it most You should also\u00a0have: A high school diploma,\u00a0preferably\u00a0some\u00a0college coursework Two\u00a0years\u00a0of\u00a0related work\u00a0experience in a sales and customer service\u00a0position, preferably in\u00a0the\u00a0insurance\u00a0industry General knowledge of sales techniques, insurance products and procedures The ability to obtain\u00a0licensing required for property/casualty products Job Summary A typical day\u00a0in the life of an Inside Sales Rep: Answering calls/emails from prospects\u00a0\u00a0and\u00a0scheduling followups as needed No cold calling! Forget the hassle and frustration of prospecting Explaining products and coverages - so that you can recommend\u00a0the best solutions Learning about sales techniques, products, market conditions and competitors Completing ratings, quotes, and coverage bindings Writing quality risk policies by using underwriting, classification, rating plan, tier, and selection standards knowledge Staying intheknow about\u00a0individual and team goals Picking up\u00a0other tasks as needed Compensation & Benefits Our top 20% performers are earning $65,000+ in base and commission. Other benefits include: A starting salary of $34k plus commission, potential base increase commensurate upon prior relevant sales experience Uncapped variable compensation paid monthly 1015% shift differential on qualifying shifts Enjoying\u00a0time\u00a0with your family/pets/yourself\u00a0with\u00a0up to\u00a018 days of paid time off and 9-10\u00a0paid holidays per year A\u00a0401k match and companyfunded pension plan Medical, dental, and vision\u00a0insurance (part of our Wellness Program) Up to $5250 in tuition reimbursement per year after your first year Flexible scheduling\u00a0opportunities Excellent opportunities for growth and promotion Network of diverse employee resource groups Special discounts\u00a0through\u00a0Abenity\u00a0along with a variety of other corporate discounts Onsite cafeteria/Starbucks Cafe, nurse, and Onsite fitness center (even Zumba/Yoga classes! ), Game Room, Sport Courts, and Walking/Jogging trails Training & Work Schedule Your career at Nationwide begins\u00a0on\u00a0January 13th\u00a0with\u00a0our paid license preparation program and license obtainment. You will then complete\u00a0an awardwinning\u00a010week\u00a0training program that is designed to set you up for success and confidence in your new role. Your training schedule will be Monday - Friday,\u202f8:30 AM - 5:00 PM followed by a regular work schedule to be determined at time of offer. Work schedule may include a Saturday as a work day. Job Conditions A\u00a0fun\u00a0contact\u00a0center\u00a0environment\u00a0where\u00a0extended hours of sitting and typing at your PC,\u00a0complete with dual monitors and headset,\u00a0are the norm. Occasional deadlines and prospective member needs may\u00a0warrant the need for schedule flexibility and overtime. On the odd occasion, you may\u00a0have to lift something more than 20 pounds. Equal Opportunity Statement Nationwide embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. Job Description Summary JOB SUMMARY: With limited supervision, responsible for the sale of new property/casualty and life insurance business via direct (inbound and/or outbound) telephone contact with prospective customers in all states. Provides counseling regarding insurance needs and product availability. Provides quotes, determines eligibility, and binds coverage after collecting all related underwriting data and information. Performs outbound calls and followup work as required to close the sale. Specializes in personal lines (auto, home, boats, motorcycles, RV, umbrellas, flood) and life business. Serves as subject matter expert providing coaching and feedback in the training classroom, on the job training area, mentoring team members. Job Description REPORTING RELATIONSHIPS: Reports to the Direct Sales Supervisor. CORE JOB DUTIES & RESPONSIBILITIES: 1. Handles incoming calls/emails from prospective personal lines and affinity partnership customers for all property/casualty lines and life insurance according to best practices in all states and on all operating systems/platforms. Performs outbound calls and followup work to close the sale. 2. Writes quality risk policies based on underwriting requirements; makes decisions by interpreting and using appropriate classification systems, rating plans, tiers, and selection standards; utilizes training and sales techniques to close the sale. 3. Answers questions, provides explanations, and makes recommendations to applicants regarding appropriate coverage for all personal lines policies, limits, deductibles; considers customer needs as well as company guidelines. Determines and enters rating information into systems; provides quotation, and binds coverage within prescribed limits. 4. Completes necessary applications and forms; issues conditional contact/binder within authority. Follows up for necessary documents and payments in order to close the sale. 5. Assists and contributes to the team's current quotas/goals by meeting individual quotas/goals, as well as unit/team goals. 6. Maintains current understanding and proficiency in sales techniques and product offerings, keeps up to date with market conditions and competitors, and systems enhancements. Crosstrains on other products and lines of business. 7. Serves as subject matter expert providing coaching and feedback in the training classroom, on the job training area, mentoring team members. 8. Performs all other duties as assigned. JOB REQUIREMENTS: Education: High school diploma or equivalent; undergraduate studies preferred. Continuing education as required by state(s). Prefer participation in professional insurance coursework. Certifications/Designations: State licensing as required for property/casualty and life products. Continuing education as required by state(s). Associates must obtain the required state licenses within the time period designated by the business unit. If an associate fails or is unable to obtain required licenses/registrations within the time period designated by the business unit, the associate will be ineligible to continue in the position. Experience: Three or more years related work experience in sales of property/casualty and life insurance. Prefer exposure to multiple product property/casualty and life insurance telemarketing in call center environment. Knowledge: Advanced knowledge of sales techniques, property/casualty and life insurance products, insurance processing systems and procedures, best practices, state regulations and customer service practices. Skills/Competencies: Possesses strong verbal and interpersonal skills to communicate technical insurance information to prospective customers and influence prospective customers to select Nationwide products. Ability to operate personal computer hardware/software in a WINDOWS environment. Ability to provide assistance to other agents by teaching and providing coaching and feedback. Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors. Staffing Exceptions to the above Minimum Job Requirements must be approved by the hiring manager's leader and HRBP. JOB CONDITIONS: Overtime Eligibility: Eligible (nonexempt) Working Conditions: Requires the ability and availability to work in a call center environment including extended periods of sitting at a personal computer, use of a headset, nonstandard work hours/shifts in a 24/7 environment including shifts, weekends and overtime as assigned. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Credit Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process. Job Evaluation Activity: 02/2013 EMT SmokeFree Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 8889442247."], "t_create": 1572220800, "id": 904808, "ats_job_id": "61102", "name": "PL Regional Sls Agent-Dir Dist (Inside Sales Agent)", "display_job_id": "61102", "hot": 1, "location": "Des Moines, IA, USA", "stars": 0, "department": "NSS", "type": "ATS"}, {"locations": ["Greater Boston Area"], "t_update": 1577491200, "job_description": ["Are you passionate about being part of a team that delivers extraordinary care to help individuals and businesses prepare for and protect their retirement? If so, then Nationwide Financial could be the place for you! Job Description Summary This position is located in the greater Boston area and will cover a multistate territory. Extensive travel is required. The ideal candidate will have retirement plans/401k experience. Candidates bilingual in Spanish strongly preferred. Pay Band: 99 Responsible for coordinating and providing enrollment and education meetings (virtual and in person) focused on encouraging employee participation in the retirement plan. Conduct ongoing education sessions to reinforce the benefits of plan participation, focus on retirement readiness and increase participation in the established plans. Job Description REPORTING RELATIONSHIPS: Reports to Education & Enrollment Manager. CORE JOB DUTIES & RESPONSIBILITIES: Schedules and conducts initial enrollment meetings aimed at educating plan sponsors and potential plan participants, focusing on the value of participating in their retirement plan, as well as maximizing plan participation levels. Focuses on helping plan participants increase their retirement readiness. Delivers ongoing education and reenrollment meetings to existing and potential plan participants. Works to educate plan participants on retirement readiness, ongoing through the various phases of their career. Focuses on increasing participation levels of eligible employees and increasing deferral percentages of the plan participants. Partnering with the Advisor, continuously helps ensure participants have the Nationwide tools and resources to prepare for retirement. Presents information to existing and potential participants on products that may be available in the plan. Contributes to and participates in projects and Advisory Board work designed to enhance delivery and make recommendations for improvement for initiatives across the business. Provides training to Plan Sponsors and Participants of the tools and resources on the Internet Service Center. Answer question on completion of legal docs and who should have that responsibility. Assists in training PPA representatives to deliver enrollment and education sessions consistent with internal standards. Performs other duties as assigned. TYPICAL JOB REQUIREMENTS: Education: Undergraduate studies in business or finance or related fields preferred. License/Certification/Designation: FINRA 6, 63, 65 (or 7/66) Required. Must obtain the required Federal and/or state licenses/registrations within the time period designated by the business unit. Additional licenses/registrations may be required when new products and services are implemented. If an associate fails or is unable to obtain required licenses/registrations within the time period designated by the business unit, the associate will be ineligible to continue in the position. Designations such as AIF and other Retirement Plan designations are strongly encouraged. Experience: Two to Three years in the financial services industry, with a preference of time spent in retirement plans. Knowledge: Must have indepth understanding of the retirement plan business and working knowledge of ERISA, recordkeeping and plan investments. Skills/Competencies: Excellent presentation/verbal and written communication skills. Proficient in using technology to present content/meetings. High attention to detail, learning agility, time management, technical and negotiation skills; ability to learn and execute processes and procedures. Proficient in using computers and related common office software and other applicable business applications. Spanish Speaking strongly preferred. Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors. Staffing Exceptions to the above Minimum Job Requirements must be approved by the: HRBP and hiring managers leader. JOB CONDITIONS: Overtime Eligibility: Not Eligible (Exempt) Working Conditions: Normal office environment or home office. Some positions require extensive travel. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. nationwidefinancial"], "t_create": 1559088000, "id": 593776, "ats_job_id": "57931", "name": "Specialist, Education & Enrollment - 401k - Boston", "display_job_id": "57931", "hot": 0, "location": "Greater Boston Area", "stars": 0, "department": "NRSS", "type": "ATS"}, {"locations": ["Columbus, OH, USA"], "t_update": 1576886400, "job_description": ["If you're passionate about becoming a Nationwide associate and believe you have the potential to be something great, let's talk. Number 57 on the Fortune Magazine 100 Best Places to Work. This role is compensation grade G3. Job Description Summary Supports the creation of the strategy, roadmap, and requirements with a crossfunctional team of engineers, designers, business development, and partner managers. Make key recommendations regarding: feature set, scope, go to market plans, pricing, and design features. Help to promote key initiatives to address product strategy and growth objectives. Job Description Reporting Relationships: Reports to Innovation Team Leader or Sr Consultant, Innovation Product Management. Core Duties and Responsibilities: Supports the creation of the strategy, roadmap, and requirements with a crossfunctional team of engineers, designers, business development, and partner managers In collaboration with other Product Managers, User Experience (UX) designers and researchers, be laserfocused on building seamless, simple, and intuitive user experiences Hypothesize, measure and learnbreak insights and opinions into hypotheses, drive the right test(s), measure with scientific discipline, and make consumer backed decisions Collaborate with a team of engineers and designers to ship features that change the lives of customers Communicate frequently and clearly with other teams and leaders - up and down the chain Supports prioritizing initiatives and work across teams to drive work in other areas that deliver value for your target customer Demonstrate passion for/ability to solve BIG customer problems and solve them well May assist with establishing goals and reviewing metrics to identify opportunities and deliver success Collaborating with User Researchers, identify new opportunities for Nationwide to innovate on behalf of our customers Support weekly and monthly reporting on the state of the initiatives you own. Utilize metrics to deepdive into issues and uncover businessdriving trends and patterns Identify improvements and impact of changes and setup mechanisms to audit impact and help to perform necessary course corrections where needed to meet business objectives Performs other duties as assigned. Typical Skills and Experiences: Education: Undergraduate degree, preferably in engineering, economics, finance, or computer science, MBA preferred Experience: 57+ years of customerfacing consumer or business product development and product management experience, including defining, launching, and optimizing product and services Experience supporting most aspects of a commercial launch, including business model, branding, GTM, and pricing. Experience occasionally leading and participating in a crossfunctional teams to deliver products and projects on tight deadlines. Experience coordinating complex product development cycles, Experience in both mobile, tablet, and PC frontend development platforms (digital), Knowledge, Abilities and Skills: Knowledge of agile product development and lifecycle management process. Ability to think strategically and execute methodically. Deep customer empathy and curiosity that's paired with knowledge in how to gather and synthesize consumer needs. Outstanding written and verbal communication., Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations and drive actions. Other criteria, including leadership skills, competencies and experiences may take precedence. Staffing exceptions to the above must be approved by the hiring manager's leader and HR Business Partner. Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors. Job Conditions: Overtime Eligibility: Exempt (not eligible) Working Conditions: Normal office environment. Some travel may be required. ADA:\u00a0The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties."], "t_create": 1575331200, "id": 940043, "ats_job_id": "62308", "name": "Consultant, Innovation Product Manager", "display_job_id": "62308", "hot": 0, "location": "Columbus, OH, USA", "stars": 0, "department": "INNM", "type": "ATS"}, {"locations": [null], "t_update": 1576540800, "job_description": ["If you're passionate about innovation and love working in an environment where you can constantly improve and adopt new technologies to drive business results, then Nationwide's Information Technology team could be the place for you! Job Description Summary The CLDS team is looking for an ETL Informatica developer for there build line. This is an exciting time to join this team as they are moving towards a Dev Ops approach of build it, own it. The ideal candidate will have ETL Informatica experience. Some nice to have skills would be Java, Cloud and Infrastructure experience. Compensation Grade: F4 Job Description Summary JOB SUMMARY: With minimal guidance, modifies complex applications programs from detailed specifications. Codes, tests, debugs, documents, and maintains those programs. Competent to work on most phases of applications programming activities, but requires instruction and guidance in phases. Job Description RELATIONSHIP: Manager/Director JOB RESPONSIBILITIES: 1. With minimal guidance, develops costeffective information technology solutions by creating new or modifying existing software applications that are moderately complex. 2. Analyzes and validates moderately complex system requirements and existing business processes and information systems. Develops and implements new programs and/or modifications of existing applications. Responsible for the design, prototyping and other methodologies for new and/or existing systems including the development of test plans and program specifications with minimal interfaces. 3. Codes, tests, debugs, documents, and implements moderately complex software applications according to standards. 4. Develops specifications and programs moderately complex technical modules, applications, prototypes and computer programs. 5. Performs all aspects of applications programming and development including file design, update, storage and retrieval. 6. Evaluates and provides technical solutions to moderately complex application development problems. 7. Performs other duties as assigned. JOB REQUIREMENTS: Education: Undergraduate studies in computer science, management information systems, mathematics or related field is preferred. Experience: Three years of experience in programming and systems analysis. Knowledge: Must have proven knowledge in computer programming language. Must have a thorough understanding in systems and data processing policies, practices and procedures. Must have a thorough understanding in systems analysis and design techniques. Must have general knowledge of the systems development life cycle. Skills/Competencies: Must have the ability to analyze moderately complex applications and systems. Must be able to program moderately complex systems requiring minimal interfaces. Must possess problemsolving skills to determine the programming effects on existing systems. Must have moderate decisionmaking skills for problem identification and solution recommendation. Must have written and oral communication skills to prepare and communicate programming plans and procedures as well as to interact with all levels within the company. Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors. Staffing Exceptions to the above minimum job requirements must be approved by the: Director and HR Officer JOB CONDITIONS: Overtime Eligibility: Not Eligible Working Conditions: Normal office environment. Associates may have oncall responsibility after normal working hours and/or on weekends. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Credit Check: Not Applicable Safety Sensitive (SS): Not Applicable Job Evaluation Activity: Evaluated: MDK (122203)"], "t_create": 1576022400, "id": 1004474, "ats_job_id": "62653", "name": "Sr Developer, IT App Development - Developer | ETL Informatica", "display_job_id": "62653", "hot": 0, "location": null, "stars": 0, "department": "TAP", "type": "ATS"}, {"locations": ["Brea, CA, USA"], "t_update": 1577750400, "job_description": ["If you're passionate about becoming a Nationwide associate and believe you have the potential to be something great, let's talk. Number 57 on the Fortune Magazine 100 Best Places to Work. Job Description Summary Compensation Grade: F2 Oversees the Sales Support Team who function as the subject matter experts in providing service and sales support to external partners, mutual customers, Voluntary Benefits and MultiChannel Sales, Sales Support and all other internal departments. Functions as and oversees those who function as the high level technical expert and answers questions from multiple distribution channels. Resolves unusual, complicated, and escalated sales and service issues for the team, in collaboration with key internal team members and external partners. Shares resolution with team members to prevent repeated issues. Identifies opportunities within various processes and/or technology to help retain and increase assets with Nationwide. Oversee, supervise, support, coach and train senior project coordinators and project coordinators. All responsibilities are accomplished through collaboration and effective communication with a high level of professionalism. Requires a high level of critical thinking to identify and develop process improvements, as well as implementation of new technology and partners. Job Description Reporting Relationships: Reports to Sales Support Manger, Grp AcctsPet. Direct reports include Sr. Proj Coord, Grp AcctsPet and Proj Coord, Grp AcctsPet. Core Duties and Responsibilities: Manages activities of internal team including planning, coordination and monitoring of sales, support and service related activities. Coordinates implementation and communication of daytoday business and technical needs required to carry out team objectives. Addresses and manages escalated service, support and sales inquiries from various distribution channels. Responsible for quality and accuracy of client information and service metrics. Oversees and assists with resolving unusual, complicated, and escalated sales and service issues for team, working closely with key crossfunctional internal team members and external partners. Requires specialized complex knowledge of the respective infrastructure and the ability to analyze difficult cases and implement changes when necessary. Ensures that proper documentation is in place and that processes are communicated effectively for consistency and to prevent repeated issues within the team and/or technology. Leads and/or participates in special projects as assigned. Acts/makes decisions on behalf of the team manager and other sales leaders as necessary. Oversees and acts as key subject matter expert for new exchange implementation projects. Is a sales, service and technical specialist ensuring support of overall servicing of key partners, and mutual clients by identifying, researching and documenting various components of our exchanges and other business aspects and bringing forward new learnings to ensure all parties are successful. Maintains a broad knowledge of our various systems in order to coordinate with Sales and Sales Support Leadership and IT to research and implement system enhancements and new functionality, while ensuring structure and processes are considered and kept in sync with overall vision for our various systems, such as exchange technology, insurance platform, CMS (web landing pages) and our CRM to support the business. Provides input into and/or develops business requirements documentation and actively participate or oversee User Acceptance Testing as needed. Develops and trains on business processing procedures for business initiatives and ensures necessary changes to systems/processes/organizations are completed in a timely manner. Assists leadership with identifying and implementing new processes as various aspects of the business grow and evolve, and to improve overall efficiencies. With full competency, partners with management and peers to transform their business through the strategic application of people, processes, and technology. Participates in strategic planning processes for the department by identifying complexities, dependencies and redundancies in the business model and work to provide tools and techniques to enhance current performance. Works with associates to develop individual objectives and development plans, and monitors progress. Provides training, coaching and feedback on work performance. Directs associate management including: performance management, salary planning and administration, training and development, workflow and organizational planning, hiring and placement, and disciplinary actions. Leads team meetings, engagement conversations and activities, run and analyzes reports. Performs other duties as assigned. Typical Skills and Experiences: Education:\u00a0Undergraduate studies in Business, Communication, or related field is preferred. Experience: Five years of related experience in Business, Customer Care Relationship Management, Sales and or Sales Support preferably in the insurance industry. Two years of experience working with Salesforce or CRM equivalent in a capacity of administrator or improvement/implementation coordination is a plus. Direct or indirect leadership/management experience desired. Knowledge: Understanding of the process of selling a group (to offer pet insurance) and driving participation within that group. Understands the concepts of an insurance policy, such as quoting, binding, endorsements and paying premium. Knowledge about the best practices in the industry with regards to design and implementation of products and training methodology is a plus. Knowledge of the employee benefits marketplace and distribution delivery systems, including exchange platforms, enrollment and billing files and standard processes, secure file transmissions, etc. is a plus. Skills/Competencies: Excellent leadership and people skills with the ability to lead an effective team and build relationships. Ability to exhibit excellent verbal and written communication and presentation skills to transfer knowledge and technical data in an understandable manner to internal stakeholders and external stakeholders including clients, partners, and all levels of corporate associates. Ability to deal with problems involving a few concrete variables in standardized situations independently. Aptitude for technology including but not limited to SalesForce (CRM), REN (Policy Administration), BI Tools (reporting) and other organizationally used resources. Intermediate skill levels in Word, Excel and PowerPoint and the ability to learn new applications with onthejob training. Working knowledge of Microsoft Access, Microsoft Project and Visio is a plus. Strong organization skills and attention to detail. Critical thinking skills. Values:\u00a0Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors. Staffing Exceptions to the above Minimum Job Requirements must be approved by the: hiring manager's leader and HRBP. Job Conditions: Overtime Eligibility:\u00a0Not Eligible (Exempt) Working Conditions: Normal office environment. May have occasional travel with overnight stay. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Evaluation Activity: CSB 3/2019"], "t_create": 1568160000, "id": 623556, "ats_job_id": "59904", "name": "Supervisor, Sales Support \u2013 Pet, Group Accts", "display_job_id": "59904", "hot": 0, "location": "Brea, CA, USA", "stars": 0, "department": "PSS", "type": "ATS"}, {"locations": ["Columbus, OH, USA"], "t_update": 1576627200, "job_description": ["Are you passionate about being part of a team that delivers extraordinary care to help individuals and businesses prepare for and protect their retirement? If so, then Nationwide Financial could be the place for you! This position will be the Strategic Administration support for the newly formed NF Thought Leadership organization. Other duties will include: Oversees and drives the development and implementation of a wide variety of business strategies, initiatives, processes and projects, which include multiple functions, NF's BUs, and business activities. Responsible for overseeing the analysis of existing business strategies, processes, and initiatives to ensure alignment and promote effective and improved operations and business growth (e.g., Cultivating and launching the Thought Leadership (TL) Scorecard & Communication and Establishing the TL measuring effectiveness and reporting and NF TL Cost Optimization Management) Influences and drives executives, peers, and functional business partners in the execution of business strategies, programs, projects, initiatives, and processes. Oversees the identification of endangered and misaligned strategies, programs, projects, and initiatives, and represents senior management in leading resulting recovery, revision efforts. Makes recommendations on behalf of senior leadership on a variety of issues to Corporate partners (Compliance, General Counsel, HR, Marketing, and Finance). Direct TL internal communications strategy and execution (including integration of Marketing and NF TL into NF sales communications) Leads the cultivation of internal and external TL meeting approach (e.g., Internal meetings, Due Diligence Meeting & Site Visits Meetings & Officers Meeting, National Sales Meeting Planning, Thought Leadership Symposiums Will have 1 direct report. Compensation Grade: H2 Job Description Summary JOB SUMMARY: Directs multiple staff administrative functions within a function, major business unit, subsidiary or similar operation. Develops program management policies, standards and methods. Performs program/project analysis. Directs the financial management, project/resource budgeting and resource planning for assigned operations. Serves as primary liaison to other functions or business units for effected operations. May also serve as a developmental role based on office needs and individual career path plans. Job Description LOCATION: Management Standard RELATIONSHIP: Reports to the Business Unit Executive DIRECT REPORTS: May be responsible for the direct and indirect supervision of 12 project staff and/or vendors. JOB RESPONSIBILITIES: 1. Establishes and maintains processes to ensure alignment of business initiatives and business results. 2. Directs the financial management, project/resources budgeting and resource planning processes for the business unit, product or functional assignments. Provides executive level reporting and analysis. 3. Adheres to operational standards and methods, analyzes problem situations and obtains data to assist project in resolving quality difficulties. 4. Serves as key member of business unit leadership team. 5. Serves as primary liaison to other operations/business units for effected operations and/or products. 6. May be responsible for associate management including: performance management, salary planning and administration, training and development, workflow and organizational planning, hiring and placement, and disciplinary actions. 7. Typically serves as a leadership development role based on office needs and individual career path development plans. 8\\. Performs other duties as assigned. JOB REQUIREMENTS: Education/Knowledge: Undergraduate studies in business, accounting, and finance, Knowledge of financial management, insurance company operations, and project management. Indepth knowledge of business unit products services organizational structure and strategic initiatives. Experience: Ten years experience in business management with emphasis on financial analysis, project management and leadership. At least five years management experience required. Skills: Requires working knowledge of insurance company operations including technology, financial analysis, and quality/training initiatives. Demonstrated decisionmaking skills, including the ability to recognize, analyze and improve operational performance, financial performance. Oral and written communications skills for internal/external contacts, negotiations, and presentations. STAFFING EXEPTION TO MINIMUM JOB REQUIREMENTS MUST BE APPROVED BY: Office SVP and the AVP, HR JOB CONDITIONS: Overtime Eligibility: Not Eligible (Exempt). Working Conditions: Normal office environments. Occasional travel. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Job Evaluation Activity: 42011 CB"], "t_create": 1574121600, "id": 930825, "ats_job_id": "62050", "name": "Sr. Consultant, Staff Administration", "display_job_id": "62050", "hot": 0, "location": "Columbus, OH, USA", "stars": 0, "department": "MGMA", "type": "ATS"}, {"locations": ["Brea, CA, USA"], "t_update": 1577750400, "job_description": ["If you're passionate about becoming a Nationwide associate and believe you have the potential to be something great, let's talk. Number 57 on the Fortune Magazine 100 Best Places to Work. Addendum Job Description Summary Looking for a highly motivated candidate that can interface with external and internal clients to coordinate account setup and serve as a source of information for other team members. Ability to present to external clients on behalf of our sales team and manage marketing fulfillment. Will also be responsible for assisting with identifying and implementing process improvements to continue to streamline the end to end cycle. Desired skills \\ Customer relationship management \\ Communication, both written and verbal \\ Critical thinking \\ Ability to work with sales team, internal departments and external clients \\ Understanding of business to business and business to consumer marketing \\ Ability to prepare and present a presentation \\ Ability to suggest process improvements Desired characteristics \\ Organized \\ Detailoriented \\ Positive attitude \\ Strong interpersonal skills \\ Fast learner \\ Selfmotivated \\ Independent thinker \\ Works well under pressure \\ Team player Job Description Summary Compensation Grade: E2 Additional Job Details: Addendum Job Description Summary Looking for a highly motivated candidate that can interface with external and internal clients to coordinate account setup and serve as a source of information for other team members. Ability to present to external clients on behalf of our sales team and manage marketing fulfillment. Will also be responsible for assisting with identifying and implementing process improvements to continue to streamline the end to end cycle. Desired skills \\ Customer relationship management \\ Communication, both written and verbal \\ Critical thinking \\ Ability to work with sales team, internal departments and external clients \\ Understanding of business to business and business to consumer marketing \\ Ability to prepare and present a presentation \\ Ability to suggest process improvements Desired characteristics \\ Organized \\ Detailoriented \\ Positive attitude \\ Strong interpersonal skills \\ Fast learner \\ Selfmotivated \\ Independent thinker \\ Works well under pressure \\ Team player JOB SUMMARY: This position directs and coordinates activities that support the Group Accounts Sales Team, ensuring that all are accomplished through effective communication and with a high level of professionalism. This position requires a high level of critical thinking as they will also be involved in identifying and developing process improvements. This position also coordinates with other departments within VPI to provide a high level of customer service and effective communication to both internal and external customers. They will also serve as full back up support to the other department project coordinators as needed. Job Description RELATIONSHIP: Reports to Supervisor/Manager Core Job Duties and Responsibilities: 1. Assists all of the Group Accounts Field Representatives in preparing the group customer for an effective sales campaign. These duties include: successful on boarding of new accounts, producer contracts, broker changes, lead assignments, record maintenance, group inquiries and other general support activities, all while exercising critical thinking to accomplish these tasks with minimal support. 2. Records all sales related activities in the department CRM system and ensures that all other systems are kept in synch with it. 3. Maintains ongoing metrics reports for new and deactivated accounts to track progress and trending of business. Provides various sales activity reports for TPA's, Brokers and Direct accounts. Assist with any other project reports as needed. 4. Functions as a liaison between the Inside Sales call center, Finance, IT and Legal departments by answering questions on both new and existing accounts. These may include: group inquiries, record maintenance, web links and monitoring broker license requirements. 5. Provides input into business requirements documentation and actively participates in User Acceptance testing as needed. Understands and has the ability to train business processing procedures for business initiatives and ensures necessary changes to systems/processes/organizations are completed in a timely manner. 6. Participates and/or leads special projects as assigned by management, meeting or exceeding given deadlines. 7. Participates in all team activities. Participates in critical thinking strategies to identify process improvements and leads efforts to make identified improvements. 8. Able to work with the marketing and administration teams for effective communication with new groups. Responsible for maintaining most current versions of the various templates for the field team, (e.g., broker and marketing agreements, group applications, etc). 9. Perform other duties as assigned including but not limited to: documentation and maintenance of business process flows as well as desk instructions for this position. JOB REQUIREMENTS: Education: Undergraduate studies in Business, Communication, or related field is preferred Experience: Three to five years of related experience in Business, Customer Care Relationship Management, Sales and or Sales Support preferably in the insurance industry. Knowledge: General understanding of the basic process of selling a group (to offer pet insurance) and driving participation within that group. Must understand the basic concepts of an insurance policy, such as quoting, binding, endorsements and paying premium. Intermediate skill levels in Word, Excel and PowerPoint and the ability to learn new applications with onthejob training. Must be able to communicate professionally both in email and verbally (meetings and phone). Skills/Competencies: The candidate must have the ability to read and comprehend simple instructions, short correspondence, and memos as well as business correspondence. Have the ability to effectively present information to policyholders, applicants, management, small groups, group contacts and other employees of the organization. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Have the ability to compute rate, ratios, and percent and to draw and interpret bar graphs. Ability to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations independently. Skill in Microsoft Word, Microsoft Excel. Working knowledge of Microsoft Access, Microsoft Project and Visio plus. Ability to type minimum 30 WPM. Critical thinking skills must be an inherent part of candidate's working process. Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors. Staffing Exceptions to the above minimum job requirements must be approved by: Director and HR JOB CONDITIONS: Overtime Eligibility: Not Eligible (Exempt) Working Conditions: Normal office environment. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. 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