{"domain": "nationwide.com", "branding": {"candidateLogin": "https://nationwide.wd1.myworkdayjobs.com/Nationwide_Career/login", "homePageHeroBanner": {"opacity": "1.0", "message": "", "image": "https://static.vscdn.net/images/careers/demo/Workday+Banner-swishBlue.png", "title": "Nationwide Careers"}, "links": {"blogs": ["https://blog.nationwide.com/how-to-write-a-resume/", "https://blog.nationwide.com/", "https://blog.nationwide.com/what-to-wear-to-an-interview/"], "videos": ["https://www.youtube.com/watch?v=JoMby0sylCY", "https://www.youtube.com/watch?v=etxASaYtJu8", "https://www.youtube.com/watch?v=olkne4lC16U"]}, "showJobId": 1, "companyName": "Nationwide", "navBar": {"opacity": "1", "image": "https://static.vscdn.net/images/careers/demo/NandEagle+Mark+2C-Reg.jpg", "link": "https://www.nationwide.com/about-us/careers.jsp", "background": "#ffffff", "title": "Nationwide"}, "customContent": {"positionSections": [{"body": "<ul><span><span><span>At Nationwide, we find purpose in protecting people, businesses and futures with extraordinary care \u2013 and we\u2019ve been doing that since 1926. Our financial strength and caring culture extend beyond our associates into the communities we serve. You really can feel the difference at Nationwide, which is why we continue to be named one of the Fortune 100 Best Companies To Work For. Check out <a href=https://www.nationwide.com/about-us/careers-awards.jsp target=_blank style=color:#2C8CC9;>why others think we\u2019re a great place to work</a>, too, and let us know \u2013 <a href=https://www.nationwide.com/about-us/careers-videos.jsp target=_blank style=color:#2C8CC9;>can you see yourself at Nationwide?</a></span></span></span></ul>", "title": "About Us"}]}, "perks": [{"title": "Paid Time Off", "description": "Nationwide offers a variety of paid time-off options and you earn them as soon as you start working. It\u2019s our way of saying we appreciate your commitment to your job and that we\u2019re equally committed to you and your family\u2019s well-being. You\u2019ll also receive up to 10 paid company holidays each year.", "icon": "fa-plane"}, {"title": "Health and Wellness", "description": "We care about your health. That\u2019s why Nationwide offers generous comprehensive medical, dental and vision benefits. We also offer benefits to help your family feel secure, including Life Insurance, Supplemental Accident Coverage, Group Legal Coverage, Long-term disability insurance, Family medical flexible spending accounts, Dependent day care flexible spending accounts. To help you get and stay healthy, we offer the free health and wellness program My Health, and onsite fitness centers in select locations.", "icon": "fa-user-md"}, {"title": "Learning and Development", "description": "A Training Top 125 Company, Nationwide has the tools and resources to help you effectively manage your career through continuing education and leadership development opportunities. Our Learning and Development department offers training and career planning support. Through our Educational Assistance Program, we give you the opportunity to refine your skills and build new ones by taking college and graduate courses and degree programs, professional designation programs and technical programs. We cover 100% of tuition and 50% of books for undergraduate and graduate courses. We also support technical insurance courses, professional designation courses (if required for role) and general certification courses, up to $5,250 per calendar year.", "icon": "fa-chalkboard-teacher"}, {"title": "Retirement Planning", "description": "Saving for retirement is important for everyone. Nationwide offers comprehensive and competitive opportunities to help you. Our retirement benefits include 1. Automatic enrollment in our 401(k) savings plan with a company match of 50% on the first 5% you contribute 2. Full ownership of the company matching contributions after 5 years 3. A 100% company-paid retirement plan (pension plan)", "icon": "fa-piggy-bank"}, {"title": "Nationwide Advantages", "description": "In addition to a competitive Total Rewards package, there are other perks that come with being a Nationwide associate. Starting on your first day of employment, you\u2019re eligible for exclusive deals on certain Nationwide products, such as home, life or auto insurance. Nationwide associates can also join the Nationwide Activities Association, our internal group that sponsors athletic leagues and a variety of clubs. This group also offers associates discounts on things ranging from cell phone service, to computers and cars.", "icon": "fa-universal-access"}], "defaultState": {"pymww": false}, "custom_style": {"css": ".apply .navbar img { height: 60px !important;} .refer .navbar img { height: 60px !important;}"}, "push_application_to_ats": true, "hideJobCart": true, "recaptcha_enabled": 0}, "chatbot": false, "showWizard": false, "user": "Import nationwide.com", "query": {"pid": "", "location": "", "seniority": [], "department": [], "query": "", "skill": []}, "count": 343, "location_used": "", "recommended_star_threshold": 4.0, "candidate": {"phone": "", "firstname": "", "starred_positions": [], "lastname": "", "fullname": "", "email": "", "enc_id": 0, "filename": null}, "positions": [{"locations": ["Des Moines, IA, USA"], "t_update": 1574035200, "job_description": ["If you're passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's Property and Casualty team could be the place for you! This opening can be filled at either the PL National Sales Agent (E) or the PL Sales Agent (D) depending on the qualifications of the candidate. Inside\u00a0Sales Representative, Nationwide Sales Solutions About Us Nationwide\u00a0is a leader\u00a0in the insurance and financial services industry in America. We are a Fortune 69 company with a\u00a0mission to keep our members, their loved ones, and their belongings protected. We\u00a0commit\u00a0to every employee and community we serve\u00a0by emphasizing employee development and charitable\u00a0partnerships. That's how we win Gallup's Great Workplace Award\u00a0year after year and why we're\u00a0ranked #54 among\u00a0Fortune's 100 Best Companies to Work For. Your Team We are growing our Inside Sales team\u00a0in\u00a0Des Moines. Inside\u00a0Sales Reps.\u00a0take inbound calls from\u00a046 different states\u00a0and help potential members\u00a0interested in our complete line of insurance products! We are here to earn the trust and business of prospective\u00a0members\u00a0and to help drive the growth of Nationwide. Reporting Relationships: You report to the Inside\u00a0Sales Leader; you have no direct reports. About You So, you think you've got what it takes to make the\u00a0cut? Inside Sales\u00a0Reps\u00a0are: Positive in attitude\u00a0(able to find something to like in everyone) Competitive\u00a0and confident\u00a0in nature Eager to work in a dynamic, fastpaced environment Able to put yourself in the client's shoes\u00a0and find effortless solutions for their needs Resilient;\u00a0up for the challenges of change Not fazed by rejection (like wearing\u00a0a suit of\u00a0armor) Comfortable leading the conversation via phone or internet Looking to improve themselves\u00a0and the team Gogetters\u00a0committed\u00a0to making\u00a0sure the member has a resource to lean on when they need it most You should also\u00a0have: A high school diploma,\u00a0preferably\u00a0some\u00a0college coursework Two\u00a0years\u00a0of\u00a0related work\u00a0experience in a sales and customer service\u00a0position, preferably in\u00a0the\u00a0insurance\u00a0industry General knowledge of sales techniques, insurance products and procedures The ability to obtain\u00a0licensing required for property/casualty products Job Summary A typical day\u00a0in the life of an Inside Sales Rep: Answering calls/emails from prospects\u00a0\u00a0and\u00a0scheduling followups as needed No cold calling! Forget the hassle and frustration of prospecting Explaining products and coverages - so that you can recommend\u00a0the best solutions Learning about sales techniques, products, market conditions and competitors Completing ratings, quotes, and coverage bindings Writing quality risk policies by using underwriting, classification, rating plan, tier, and selection standards knowledge Staying intheknow about\u00a0individual and team goals Picking up\u00a0other tasks as needed Compensation & Benefits Our top 20% performers are earning $65,000+ in base and commission. Other benefits include: A starting salary of $34k plus commission, potential base increase commensurate upon prior relevant sales experience Uncapped variable compensation paid monthly 1015% shift differential on qualifying shifts Enjoying\u00a0time\u00a0with your family/pets/yourself\u00a0with\u00a0up to\u00a018 days of paid time off and 9-10\u00a0paid holidays per year A\u00a0401k match and companyfunded pension plan Medical, dental, and vision\u00a0insurance (part of our Wellness Program) Up to $5250 in tuition reimbursement per year after your first year Flexible scheduling\u00a0opportunities Excellent opportunities for growth and promotion Network of diverse employee resource groups Special discounts\u00a0through\u00a0Abenity\u00a0along with a variety of other corporate discounts Onsite cafeteria/Starbucks Cafe, nurse, and Onsite fitness center (even Zumba/Yoga classes! ), Game Room, Sport Courts, and Walking/Jogging trails Training & Work Schedule Your career at Nationwide begins\u00a0on\u00a0January 13th\u00a0with\u00a0our paid license preparation program and license obtainment. You will then complete\u00a0an awardwinning\u00a010week\u00a0training program that is designed to set you up for success and confidence in your new role. Your training schedule will be Monday - Friday,\u202f8:30 AM - 5:00 PM followed by a regular work schedule to be determined at time of offer. Work schedule may include a Saturday as a work day. Job Conditions A\u00a0fun\u00a0contact\u00a0center\u00a0environment\u00a0where\u00a0extended hours of sitting and typing at your PC,\u00a0complete with dual monitors and headset,\u00a0are the norm. Occasional deadlines and prospective member needs may\u00a0warrant the need for schedule flexibility and overtime. On the odd occasion, you may\u00a0have to lift something more than 20 pounds. Equal Opportunity Statement Nationwide embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. Job Description Summary JOB SUMMARY: With limited supervision, responsible for the sale of new property/casualty and life insurance business via direct (inbound and/or outbound) telephone contact with prospective customers in all states. Provides counseling regarding insurance needs and product availability. Provides quotes, determines eligibility, and binds coverage after collecting all related underwriting data and information. Performs outbound calls and followup work as required to close the sale. Specializes in personal lines (auto, home, boats, motorcycles, RV, umbrellas, flood) and life business. Serves as subject matter expert providing coaching and feedback in the training classroom, on the job training area, mentoring team members. Job Description REPORTING RELATIONSHIPS: Reports to the Direct Sales Supervisor. CORE JOB DUTIES & RESPONSIBILITIES: 1. Handles incoming calls/emails from prospective personal lines and affinity partnership customers for all property/casualty lines and life insurance according to best practices in all states and on all operating systems/platforms. Performs outbound calls and followup work to close the sale. 2. Writes quality risk policies based on underwriting requirements; makes decisions by interpreting and using appropriate classification systems, rating plans, tiers, and selection standards; utilizes training and sales techniques to close the sale. 3. Answers questions, provides explanations, and makes recommendations to applicants regarding appropriate coverage for all personal lines policies, limits, deductibles; considers customer needs as well as company guidelines. Determines and enters rating information into systems; provides quotation, and binds coverage within prescribed limits. 4. Completes necessary applications and forms; issues conditional contact/binder within authority. Follows up for necessary documents and payments in order to close the sale. 5. Assists and contributes to the team's current quotas/goals by meeting individual quotas/goals, as well as unit/team goals. 6. Maintains current understanding and proficiency in sales techniques and product offerings, keeps up to date with market conditions and competitors, and systems enhancements. Crosstrains on other products and lines of business. 7. Serves as subject matter expert providing coaching and feedback in the training classroom, on the job training area, mentoring team members. 8. Performs all other duties as assigned. JOB REQUIREMENTS: Education: High school diploma or equivalent; undergraduate studies preferred. Continuing education as required by state(s). Prefer participation in professional insurance coursework. Certifications/Designations: State licensing as required for property/casualty and life products. Continuing education as required by state(s). Associates must obtain the required state licenses within the time period designated by the business unit. If an associate fails or is unable to obtain required licenses/registrations within the time period designated by the business unit, the associate will be ineligible to continue in the position. Experience: Three or more years related work experience in sales of property/casualty and life insurance. Prefer exposure to multiple product property/casualty and life insurance telemarketing in call center environment. Knowledge: Advanced knowledge of sales techniques, property/casualty and life insurance products, insurance processing systems and procedures, best practices, state regulations and customer service practices. Skills/Competencies: Possesses strong verbal and interpersonal skills to communicate technical insurance information to prospective customers and influence prospective customers to select Nationwide products. Ability to operate personal computer hardware/software in a WINDOWS environment. Ability to provide assistance to other agents by teaching and providing coaching and feedback. Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors. Staffing Exceptions to the above Minimum Job Requirements must be approved by the hiring manager's leader and HRBP. JOB CONDITIONS: Overtime Eligibility: Eligible (nonexempt) Working Conditions: Requires the ability and availability to work in a call center environment including extended periods of sitting at a personal computer, use of a headset, nonstandard work hours/shifts in a 24/7 environment including shifts, weekends and overtime as assigned. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Credit Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process. Job Evaluation Activity: 02/2013 EMT SmokeFree Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 8889442247."], "t_create": 1572220800, "id": 904808, "ats_job_id": "61102", "name": "PL National Sls Agent-Dir Dist (Inside Sales Agent)", "display_job_id": "61102", "hot": 1, "location": "Des Moines, IA, USA", "stars": 0, "department": "NSS", "type": "ATS", "canonical_hiring_title": ["National Sales", "Inside Sales", "Sales Agent"]}, {"locations": ["Gainesville, FL, USA"], "t_update": 1573430400, "job_description": ["If you're passionate about becoming a Nationwide associate and believe you have the potential to be something great, let's talk. Number 57 on the Fortune Magazine 100 Best Places to Work. Job Description Summary Compensation Grade C1 Responsible for providing an effortless experience serving as first contact with customers and members. Conducts intake for first notice of loss and inquiry from policyholders, claimants, and others through phone interaction in addition to email, chat and text. Makes claims referral decisions and verifies coverage. Answers questions and gives direction to policyholders, claimants and others. Creates an exceptional customer experience while contributing to individual and team performance expectations. Utilizes computerized claims systems for information gathering; takes manual loss reports as necessary. Job Description PLEASE READ CAREFULLY The information after the asterisks contains the corporate job description for Nationwide; the information between the asterisks provides additional clarification about this particular job opening. Insurance Service Representative I, (Claims Services Call Center) About Us Nationwide is a leader in the insurance and financial services industry in America. We are a Fortune 66 company with a mission to keep our members, their loved ones, and their belongings protected. We commit to every employee and community we serve by emphasizing employee development and charitable partnerships. That's how we win Gallup's Great Workplace Award year after year and why we're ranked #54 among Fortune's 100 Best Companies to Work For. Your Team We are growing our Customer Service Claims team in Gainesville, FL where we support our members who own Nationwide's personal and business insurance, and claimants who need our help. Our team also works closely with insurance agents. We have fun here working together as a team while also valuing individual contributions. Flexibility and initiative are the keys to ensuring member satisfaction and accurate resolution the first time, every time. The main goal of this team is to deliver thoughtful service and a loweffort experience that exceeds our members' expectations during stressful situations. Reporting Relationships: Reports to the Claims Customer Service Leader; you have no direct reports. About You So, you think you've got what it takes to make the cut? Claims Customer Service Associates are: Emotionally intelligent (i.e. able to empathize with members) Outofthebox solution finders; resourceful Gogetters who are committed to making sure the member has a resource to lean on when they need it most Resilient - up for the challenges of change Dedicated to creating effortless member experiences Excited about working in a dynamic, fastpaced environment Able to multitask and navigate a PC with multiple screens Enthusiastic about helping others, including team members Interested in a career, not just a job! You should also have: A high school diploma and preferably some college coursework One year of related work experience General knowledge of insurance policies and business practices with excellent customer service skills Effective oral and written communication skills with multiple parties Ability to prioritize tasks and take ownership of decisions Job Summary A typical day in the life of a Customer Service Associate: 1\\. Answering complex calls while remaining positive 2\\. Creating comprehensive loss reports efficiently and correctly 3\\. Researching coverage limits or policy provision differences by state, jurisdiction, and regulatory requirements 4\\. Collaborating with member policyholders, claimants, agents, and adjusters throughout process 5\\. Recommending repair shops and scheduling drivein appointments for policyholders/claimants 6\\. Jumping in to complete other tasks as needed Compensation & Benefits You receive a starting salary of $34,255 with opportunities to increase your pay based on performance. Other benefits include: Enjoying time with your family/pets/yourself with up to 18 days of paid time off and 9-10 paid holidays per year 1015% shift differential on qualifying shifts A 401k match and companyfunded pension plan Medical, dental, and vision insurance (part of our Wellness Program) Up to $5250 in tuition reimbursement per year after your first year Flexible scheduling opportunities Excellent opportunities for growth and promotion Network of diverse employee resource groups Special discounts through Abenity along with a variety of other corporate discounts Onsite Wellness Center with Zumba and Yoga classes, and Cafeteria Training & Work Schedule Your career at Nationwide begins on Monday, January 27, 2020 with an awardwinning training program that is designed to set you up for success and confidence in your new role. Your training schedule will be Monday-Friday, 8:00 am 4:30 pm/ 8 weeks. Fulltime schedules are 38.75 hours per week and Parttime shift schedules are 20 hours per week. Core hours of operation are 6:00 am 12:00 am ( midnight) Monday - Sunday/365 days a year. Schedule options fall between the core starting hours of 11:00 am and 2:30 pm Monday Sunday with a 10% or 15% shift differential\u00a0 for qualifying shifts. Schedules will include 1 weekday and 1 weekend day off. Job Conditions A fun contact center environment where extended hours of sitting and typing at your PC, complete with dual monitors and headset, are the norm. Member needs and natural catastrophes may warrant the need for schedule flexibility and potential overtime. On the odd occasion, you may have to lift something more than 20 pounds. Equal Opportunity Statement Nationwide embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. Reporting Relationships: Reports to Claims Customer Service Supervisor Core Duties and Responsibilities: Owns the customer experience by establishing trust and building relationships to provide first line customer service contact for claims reporting activity related to personal lines. Utilizes claims call center best practices in all activities, including customer complaint handling and escalation. Creates loss reports by obtaining information from policyholders, claimant, and other parties. Establishes and maintains information screens and inputs data into necessary software as required. Establishes the claim master record by direct entry of claim data into appropriate systems. Takes manual loss reports as necessary. Verifies coverage under various policies or policy provisions based on variances of state, jurisdiction and regulatory requirement. Makes direct assignments to inside or field claims specialists for prompt resolution of claims. Refers claimants to preferred repair shops or schedules drivein appointments as appropriate. Thoroughly and efficiently handles inquiries from policyholders, claimants and others. Responds effectively and appropriately to sensitive events and/or situations as needed. Establishes and maintains a followup system for completion of claim reports. Proactively contacts policyholders/claimants for additional information to expedite proper handling of claims. Maintains, records and reports information. Handles the duties of coverage verification with other appropriate functions for all state operations when circumstances do not allow a claim to be established on the system. This would include the verification of Assigned Risk as well as Voluntary policy information. Performs other duties as assigned. Typical Skills and Experiences: Education: High school or comparable diploma; some undergraduate studies preferred. Experience: One year workrelated customer service experience; prefer experience in the insurance industry. Skills/Competencies: Strong problem solving, multitasking, analytical, and computer skills. Ability to make decisions such as the application of coverage, assignments, and work priorities. Oral and written communication skills needed to effectively interact with the policyholders, claimants, agents and coworkers. Ability to efficiently navigate and operate personal computer and all related claims/business software. Values:\u00a0 Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors. STAFFING EXCEPTION TO MINIMUM JOB REQUIREMENTS MUST BE APPROVED BY: HR and Director Job Conditions: Overtime Eligibility: Eligible (NonExempt) Working Conditions: Claims call center may be 7/24/365 environment. Prolonged periods of sitting at personal computer and extensive use of keyboard while taking telephone calls; must use a telephone headset. Nonstandard hours possible\u2014flexibility of schedule is desired. Overtime as required (nonexempt). Must be able to work catastrophes (CAT) as needed. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties."], "t_create": 1573430400, "id": 922335, "ats_job_id": "61808", "name": "Insurance Services Rep - Claims Services Call Center", "display_job_id": "61808", "hot": 1, "location": "Gainesville, FL, USA", "stars": 0, "department": "JOB_FAMILY-3-509", "type": "ATS", "canonical_hiring_title": ["Call Center", "Rep"]}, {"locations": ["San Antonio, TX, USA"], "t_update": 1570752000, "job_description": ["If you're passionate about becoming a Nationwide associate and believe you have the potential to be something great, let's talk. Number 57 on the Fortune Magazine 100 Best Places to Work. Job Description Summary JOB SUMMARY: Under direct supervision, responsible for the sale of new multi line property/casualty insurance business via direct (inbound and/or outbound) telephone or internet contact with prospective customers in respective zone. Provides counseling regarding insurance needs and product availability. Provides quotes, determines eligibility, and binds coverage after collecting all related underwriting data and information. Performs outbound calls and followup work as required to close the sale. Specializes in personal lines (auto, home, boats, motorcycles, RV, umbrellas, flood) of business. Note: This job includes a multiple week training period where the associate is expected to achieve successful completion of training and assigned sales and quality standards. Job Description Inside\u00a0Sales Representative, Nationwide Sales Solutions About Us Nationwide\u00a0is a leader\u00a0in the insurance and financial services industry in America. We are a Fortune 69 company with a\u00a0mission to keep our members, their loved ones, and their belongings protected. We\u00a0commit\u00a0to every employee and community we serve\u00a0by emphasizing employee development and charitable\u00a0partnerships. That's how we win Gallup's Great Workplace Award\u00a0year after year and why we're\u00a0ranked #54 among\u00a0Fortune's 100 Best Companies to Work For. Your Team We are growing our Inside Sales team\u00a0in\u00a0San Antonio. Inside\u00a0Sales Reps.\u00a0take inbound calls from\u00a046 different states\u00a0and help potential members\u00a0interested in our complete line of insurance products! We are here to earn the trust and business of prospective\u00a0members\u00a0and to help drive the growth of Nationwide. Reporting Relationships: You report to the Inside\u00a0Sales Leader; you have no direct reports. About You So, you think you've got what it takes to make the\u00a0cut? Inside Sales\u00a0Reps\u00a0are: \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Positive in attitude\u00a0(able to find something to like in everyone) \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Competitive\u00a0and confident\u00a0in nature \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Eager to work in a dynamic, fastpaced environment \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Able to put yourself in the client's shoes\u00a0and find effortless solutions for their needs \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Resilient;\u00a0up for the challenges of change \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Not fazed by rejection (like wearing\u00a0a suit of\u00a0armor) \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Comfortable leading the conversation via phone or internet \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Looking to improve themselves\u00a0and the team \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Gogetters\u00a0committed\u00a0to making\u00a0sure the member has a resource to lean on when they need it most You should also\u00a0have: \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 A high school diploma,\u00a0preferably\u00a0some\u00a0college coursework \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Two\u00a0years\u00a0of\u00a0related work\u00a0experience in a sales and customer service\u00a0position, preferably in\u00a0the\u00a0insurance\u00a0industry \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 General knowledge of sales techniques, insurance products and procedures \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 The ability to obtain\u00a0licensing required for property/casualty products Job Summary A typical day\u00a0in the life of an Inside Sales Rep: 1. Answering calls/emails from prospects\u00a0\u00a0and\u00a0scheduling followups as needed 2. No cold calling! Forget the hassle and frustration of prospecting 3. Explaining products and coverages - so that you can recommend\u00a0the best solutions 4. Learning about sales techniques, products, market conditions and competitors 5. Completing ratings, quotes, and coverage bindings 6. Writing quality risk policies by using underwriting, classification, rating plan, tier, and selection standards knowledge 7. Staying intheknow about\u00a0individual and team goals 8. Picking up\u00a0other tasks as needed Compensation & Benefits Our top 20% performers are earning $65,000+ in base and commission. Other benefits include: \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 A starting salary of $32k plus commission, potential base increase commensurate upon prior relevant sales experience \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Uncapped variable compensation paid monthly \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 1015% shift differential on qualifying shifts \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Enjoying\u00a0time\u00a0with your family/pets/yourself\u00a0with\u00a0up to\u00a018 days of paid time off and 9-10\u00a0paid holidays per year \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 A\u00a0401k match and companyfunded pension plan \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Medical, dental, and vision\u00a0insurance (part of our Wellness Program) \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Up to $5250 in tuition reimbursement per year after your first year \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Flexible scheduling\u00a0opportunities \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Excellent opportunities for growth and promotion \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Network of diverse employee resource groups \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Special discounts\u00a0through\u00a0Abenity\u00a0along with a variety of other corporate discounts \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Onsite cafeteria/Starbucks Cafe, nurse, and Onsite fitness center (even Zumba/Yoga classes! ), Game Room, Sport Courts, and Walking/Jogging trails Training & Work Schedule Your career at Nationwide begins\u00a0on\u00a0January 13, 2020\u00a0with\u00a0our paid license preparation program and license obtainment. You will then complete\u00a0an awardwinning\u00a010week\u00a0training program that is designed to set you up for success and confidence in your new role. Your training schedule will be Monday - Friday,\u202f8:30 AM - 5:00 PM followed by a regular work schedule to be determined at time of offer. Work schedule may include Saturday as a work day. Job Conditions A\u00a0fun\u00a0contact\u00a0center\u00a0environment\u00a0where\u00a0extended hours of sitting and typing at your PC,\u00a0complete with dual monitors and headset,\u00a0are the norm. Occasional deadlines and prospective member needs may\u00a0warrant the need for schedule flexibility and overtime. On the odd occasion, you may\u00a0have to lift something more than 20 pounds. Equal Opportunity Statement Nationwide embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. REPORTING RELATIONSHIPS: Reports to the Direct Sales Supervisor. CORE JOB DUTIES & RESPONSIBILITIES: 1. Handles incoming calls/emails from prospective personal lines customers for multiple lines of property/casualty business according to best practices. Performs outbound calls and followup work to close the sale. 2. Writes quality risk policies based on underwriting requirements; makes decisions by interpreting and using appropriate classification systems, rating plans, tiers, and selection standards; utilizes training and sales techniques to close the sale. 3. Answers questions, provides explanations, and makes recommendations to applicants regarding appropriate coverage for auto and/or property policies, limits, deductibles; considers customer needs as well as company guidelines. Determines and enters rating information into systems; provides quotation, and binds coverage within prescribed limits. 4. Completes necessary applications and forms; issues conditional contact/binder within authority. Follows up for necessary documents and payments in order to close the sale. 5. Assists and contributes to the team's current quotas/goals by meeting individual quotas/goals, as well as unit/team goals. 6. Maintains current understanding and proficiency in sales techniques and product offerings, keeps up to date with market conditions and competitors, and systems enhancements. Crosstrains on other products and lines of business. 7. Performs all other duties as assigned. JOB REQUIREMENTS: Education:\u00a0 High school diploma or equivalent; undergraduate studies preferred. Continuing education as required by state(s). Prefer participation in professional insurance coursework. Certifications/Designations:\u00a0 State licensing as required for property/casualty products. Continuing education as required by state(s). Associates must obtain the required state licenses within the time period designated by the business unit. If an associate fails or is unable to obtain required licenses/registrations within the time period designated by the business unit, the associate will be ineligible to continue in the position. Experience:\u00a0 Typically two years related work experience in sales and customer service. Prefer experience in auto and/or homeowners insurance. Prefer exposure to multiple product property/casualty insurance telemarketing in call center environment. Knowledge:\u00a0 Knowledge of sales techniques, property/casualty insurance products, insurance processing systems and procedures, best practices, state regulations and customer service practices. Skills/Competencies:\u00a0\u00a0\u00a0 Possesses strong verbal and interpersonal skills to communicate technical insurance information to prospective customers and influence prospective customers to select Nationwide products. Ability to operate personal computer hardware/software in a WINDOWS environment. Values:\u00a0 Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors. Staffing Exceptions to the above Minimum Job Requirements must be approved by the hiring manager's leader and HRBP. JOB CONDITIONS: Overtime Eligibility: Eligible (nonexempt) Working Conditions:\u00a0 Requires the ability and availability to work in a call center environment including extended periods of sitting at a personal computer, use of a headset, nonstandard work hours/shifts in a 24/7 environment including shifts, weekends and overtime as assigned.. ADA:\u00a0 The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Credit Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process. Job Evaluation Activity: 02/2013 EMT"], "t_create": 1570752000, "id": 808927, "ats_job_id": "61106", "name": "PL Regional Sls Agent-Dir Dist", "display_job_id": "61106", "hot": 1, "location": "San Antonio, TX, USA", "stars": 0, "department": "NSS", "type": "ATS", "canonical_hiring_title": ["Agent"]}, {"locations": ["Grandview Heights, OH, USA"], "t_update": 1572998400, "job_description": ["If you're passionate about becoming a Nationwide associate and believe you have the potential to be something great, let's talk. Number 57 on the Fortune Magazine 100 Best Places to Work. About Us Nationwide is a leader in the insurance and financial services industry in America. We are a Fortune 100 company with a mission to keep our members, their loved ones, and their belongings protected. We commit to every employee and community we serve by emphasizing employee development and charitable partnerships. That's how we win Gallup's Great Workplace Award year after year and why we're ranked #57 among Fortune's 100 Best Companies to Work For. Your Team We are growing our Personal Lines Service team in Grandview Heights, Ohio Personal lines provides service to our members, agents and business partners, delivering an easy, consultative experience at every touchpoint! We have fun here working together as a team while also valuing individual contributions. Intuition and initiative are the keys to ensuring customer satisfaction - effective resolutions are found during the first call, for every member. The main goal of the team is to deliver quality service and solutions that exceed our members' expectations. Reporting Relationships: You report to the Personal Lines Service Leader; you have no direct reports. About You So, you think you've got what it takes to make the cut? Personal Lines Insurance Service Professionals are: Gogetters committed to making sure the member has a resource to lean on when they need it most Cool, calm, and collected (able to deescalate a tough call effectively) Outofthebox solution finders; resourceful Resilient; up for the challenges of change Dedicated to creating effortless member experiences Comfortable talking with members about technical/billing information Excited about working in a dynamic, fastpaced environment Able to multitask and navigate a PC with multiple screens Enthusiastic about helping others, including team members Interested in a career, not just a job! You should also have: A high school diploma - and preferably some college coursework One year of experience in customer service General knowledge of insurance policies and business practices with excellent call skills Willingness to become an expert on Nationwide's policies, systems, & products The ability to obtain state licensing as required Job Summary A typical day in the life of a Customer Service Associate: 1\\. Answering complex calls regarding insurance products 2\\. Using available resources to make policy changes, billing/policy questions, and payments as hasslefree as possible 3\\. Diagnosing member issues completely and efficiently while satisfying company guidelines 4\\. Processing necessary forms for requested changes 5\\. Participating in training for new technical/customer service concepts or crosstraining in products lines and platforms 6\\. Jumping in to complete other tasks as needed Compensation & Benefits You receive a starting salary of $34,800 with opportunities to increase pay based on performance. Other benefits include: Enjoying time with your family/pets/yourself with up to 18 days of paid time off and 9-10 paid holidays per year A 401k match and companyfunded pension plan Medical, dental, and vision insurance (part of our Wellness Program) Up to $5250 in tuition reimbursement per year after your first year Flexible scheduling opportunities Excellent opportunities for growth and promotion Network of diverse employee resource groups Special discounts through Abenity along with a variety of other corporate discounts Training & Work Schedule Your career at Nationwide begins with an awardwinning 8week training program that is designed to set you up for success and confidence in your new role. Your training schedule will be Monday Friday, 8am4:30pm. After training your full time schedule may include evening hours with one weekday off and one weekend day off. These schedules will include a 15% shift differential on all hours worked. Job Conditions A fun contact center environment where extended hours of sitting and typing at your PC, complete with dual monitors and headset, are the norm. Member needs may warrant the need for schedule flexibility and potential overtime. On the odd occasion, you may have to lift something more than 20 pounds. Job Description Summary Responsible for providing an effortless customer experience through phone interaction in addition to email, chat and text regarding personal lines insurance policies from customers, agents, third parties, and business partners while contributing to individual and team performance expectations. Provides first time final resolution and proactive solutions. Job Description Reporting Relationships: Reports to Personal Lines Customer Service Supervisor Core Duties and Responsibilities: Owns the customer experience by answering foundational/moderate inbound phone calls, emails, or other contacts from customers, agents, third parties, and business partners who are inquiring about insurance products and policies. Work and make decisions with leader/subject matter expert oversight. Apply personal lines insurance knowledge assist customers with foundational/moderate billing, credit and premium changes. Provides a complete and accurate solution to the customers' questions so they don't have to call back. Through issue diagnosis, minimizes transfers, escalations, and call backs by using all available resources and systems to make policy changes, answer policy and billing questions, take payments and provide requested documentation. Offers customer interactions that are consistence with company policies. Utilizes customer's information to promptly resolve issues and identify the right solutions in the first time final interaction. Efficiently and effectively complete customer interaction followup work to process all requested updates. Effectively navigate multiple computer systems while maintaining an engaging customer interaction. Participate and pass required comprehension and competency testing in technical and customer service skills training to stay aware of current and best practices. All other duties as assigned. Typical Skills and Experiences: Education: High school or comparable diploma; some undergraduate studies preferred. Experience: One year workrelated customer service experience; high preference for experience in the insurance or financial industry. Knowledge: Basic knowledge of general business practices and terminology. Prefer familiarity with insurance or customer service concepts. Skills needed for the role will be provided during training and onboarding. Skills/Competencies: Issue diagnosis, issue resolution, compliance focus, active listening, and customer advocacy. Time management, schedule dependability, basic math skills and ability to interact in a cohort learning environment is crucial. Customer service mindset. Customer specialist own the experience, advocacy and are customer centric. Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors. Staffing Exceptions to the above Minimum Job Requirements must be approved by the Manager and Human Resources. Job Conditions: Overtime Eligibility: Nonexempt (Eligible) Working Conditions: Call center environment; may include 24/7/365 hours of operations. Role requires thorough training and onboarding that may differ from hired hours. Extended periods of sitting/using personal computer and phone. Nonstandard hours may be required based on customer demand resulting in phone or other contact volumes. Flexible work options may be available after successful performance is obtained. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties."], "t_create": 1572998400, "id": 907006, "ats_job_id": "61302", "name": "Insurance Services Rep ll -PL", "display_job_id": "61302", "hot": 1, "location": "Grandview Heights, OH, USA", "stars": 0, "department": "JOB_FAMILY-3-509", "type": "ATS", "canonical_hiring_title": ["Rep"]}, {"locations": ["Des Moines, IA, USA", "San Antonio, TX, USA"], "t_update": 1571702400, "job_description": ["If you're passionate about becoming a Nationwide associate and believe you have the potential to be something great, let's talk. Number 57 on the Fortune Magazine 100 Best Places to Work. This position is open to applicants located in both Des Moines, Iowa and San Antonio, Texas. ** Qualified candidates will have strong customer service and communication skills. Sales experience preferred. The start date for this position is January 13th, 2020 with a training schedule of Monday Friday, 8:30 AM 5:00 PM, followed by a regular work schedule of Monday Friday, 10:30 AM 7:00 PM. Why Nationwide? Competitive starting salary, MondayFriday work schedule, collaborative work environment and excellent opportunities for growth and promotion Compensation Grade: D2 __________________________________________________________ Job Description Summary JOB SUMMARY: With limited supervision, contact customers to provide a full range of services designed to retain business and increase customer's awareness of the Nationwide brand. Provides an extraordinary customer experience of all personal lines products in all states and segments via outbound telephone contacts, inbound phone calls, online chats, or internal transfers. Performs retentionrelated work for various distribution channels, access points, and numerous business units on behalf of Nationwide. Responsible for crossselling new products to current policyholders and to quote/bind new products for new customers. Process policy related additions, changes, and performs other processing activities as needed. Provides backup support to sales agents by selling new multiline of property/casualty insurance business via direct (inbound and/or outbound) telephone or internet contact with prospective customers in multiple states and all associated duties with selling business. Job Description REPORTING RELATIONSHIPS: Reports to Supervisor or Manager. CORE JOB DUTIES & RESPONSIBILITIES: 1\\. Makes outbound calls and receives inbound return calls in all states from current policyholders to perform various retention related activities to include crossselling additional Nationwide products. Meets customer service production expectations and quality standards. Receives inbound sales calls, quotes and binds new business, and is responsible for the respective trailing documents for all states, including states with complex underwriting guidelines. 2\\. Contacts policyholders after their claim has been closed to provide an On Your Side review and inquire about their claims experience. 3\\. Answers questions and explains next steps regarding member policies being transitioned from exclusive agent to Direct channel. Contacts customers with pending cancellations to save policies from cancelling. Obtains all required trailing documents, underwriting requests, or other documentation necessary to resolve issues. Assist peers with questions and provide advice regarding underwriting requests. 4\\. Contacts current policyholders via telephone to process policy changes and advise policyholder on retentionrelated efforts from underwriting on more complex situations. 5\\. Responds to adhoc retentionrelated opportunities; internal phone transfers, emails, Click2Chat, notifications from the service center, NF, etc. Work specialty skills such as CARE, open book, THI, Life and Allied. 6\\. Interpret contracts and/or policy provisions for the most complex states in order to provide explanations and information to customers regarding coverage for all property and casualty and other product policies. Determines and enters accurate information into all related systems. 7\\. Maintains current and indepth understanding of customer service techniques, overall processing and product updates, and related system enhancements. Assist Sales Agents with questions and provides unique techniques to improve sales effectiveness. Serves as a resource for peers outside of Underwriting core business hours. 8\\. Serves as subject matter expert which may include system changes, user acceptance testing, new product releases and assistance in the roll out and adoption with peers. Participates in user meetings with IT, project team and consultants. Assigned to miscellaneous projects. 9\\. Identifies cross selling opportunities and recommends additional products. Quotes/binds new products for members as necessary and works with member to obtain the required documentation. 10\\. Provides process and performance improvement recommendations. 11\\. Performs other duties as assigned. MINIMUM JOB REQUIREMENTS: Education: High school diploma or equivalent required; Undergraduate studies in insurance, marketing, communications, or related field highly desirable. College degree is preferred but not required. License/Certification/Designation: State licensing as required for property/casualty and life products in 45 Nationwide states and 32 Allied states. Continuing education as required by state(s). Associate must obtain the required state licenses within the time period designated by the business unit. If an associate fails or is unable to obtain required licenses/registrations within the time period designated by the business unit, the associate will be ineligible to continue in the position. Experience: Three or more years related work experience in sales of property/casualty insurance. Prefer insurance industry experience and call center environment exposure. Minimum 12 months' sales experience with a preference of the experience as a Nationwide Sales associate. Knowledge: Knowledge of property/casualty and life insurance products, insurance processing systems and procedures, best practices, state regulations and customer service practices. Knowledgeable in all states and products including new sales, policy maintenance and processing. Skills/Competencies: Possesses strong verbal and interpersonal skills to communicate technical insurance information to policyholders, agents, and others. Strong ability to influence prospective policyholders to select Nationwide products. Demonstrated ability to operate personal computer hardware/software in a WINDOWS environment. Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors. Staffing Exceptions to the above Minimum Job Requirements must be approved by the: Hiring manager's leader and HRBP. JOB CONDITIONS: Overtime Eligibility: Eligible (NonExempt) Working Conditions: Normal call center environment. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Credit Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process Job Evaluation Activity: 11/17/16 CSB SmokeFree Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 8889442247."], "t_create": 1571184000, "id": 813400, "ats_job_id": "61167", "name": "PL Retention Agent - Dir Dist (Customer Service Retention Agent)", "display_job_id": "61167", "hot": 1, "location": "Des Moines, IA, USA", "stars": 0, "department": "NSS", "type": "ATS", "canonical_hiring_title": ["Customer Service Agent"]}, {"locations": ["San Antonio, TX, USA"], "t_update": 1573516800, "job_description": ["If you're passionate about becoming a Nationwide associate and believe you have the potential to be something great, let's talk. Number 57 on the Fortune Magazine 100 Best Places to Work. Insurance Services Representative, Personal Lines About Us Nationwide is a leader in the insurance and financial services industry in America. We are a Fortune 72 company with a mission to keep our members, their loved ones, and their belongings protected. We commit to every employee and community we serve by emphasizing employee development and charitable partnerships. That's how we win Gallup's Great Workplace Award year after year and why we're ranked #54 among Fortune's 100 Best Companies to Work For. Your Team We are growing our Personal Lines Service team in San Antonio. Personal lines provides service to our members, agents and business partners, delivering an easy, consultative experience at every touchpoint! We have fun here working together as a team while also valuing individual contributions. Intuition and initiative are the keys to ensuring customer satisfaction - effective resolutions are found during the first call, for every member. The main goal of the team is to deliver quality service and solutions that exceed our members' expectations. Reporting Relationships: You report to the Personal Lines Service Leader; you have no direct reports. About You So, you think you've got what it takes to make the cut? Personal Lines Insurance Service Reps are: Gogetters committed to making sure the member has a resource to lean on when they need it most Cool, calm, and collected (able to deescalate a tough call effectively) Outofthebox solution finders; resourceful Resilient; up for the challenges of change Dedicated to creating effortless member experiences Comfortable talking with members about technical/billing information Excited about working in a dynamic, fastpaced environment Able to multitask and navigate a PC with multiple screens Enthusiastic about helping others, including team members Interested in a career, not just a job! You should also have: A high school diploma - and preferably some college coursework One year of experience in customer service General knowledge of insurance policies and business practices with excellent call skills Willingness to become an expert on Nationwide's policies, systems, & products The ability to obtain state licensing as required Job Summary A typical day in the life of a Insurance Service Rep: 1\\. Answering complex calls regarding insurance products 2\\. Using available resources to make policy changes, billing/policy questions, and payments as hasslefree as possible 3\\. Diagnosing member issues completely and efficiently while satisfying company guidelines 4\\. Processing necessary forms for requested changes 5\\. Participating in training for new technical/customer service concepts or crosstraining in products lines and platforms 6\\. Jumping in to complete other tasks as needed Compensation & Benefits You receive a starting salary of $34,255/$17 hr with opportunities to increase pay based on performance. Other benefits include: Enjoying time with your family/pets/yourself with up to 18 days of paid time off and 9-10 paid holidays per year 1015% shift differential on qualifying shifts A 401k match and companyfunded pension plan Medical, dental, and vision insurance (part of our Wellness Program) Up to $5250 in tuition reimbursement per year after your first year Flexible scheduling opportunities Excellent opportunities for growth and promotion Network of diverse employee resource groups Special discounts through Abenity along with a variety of other corporate discounts Onsite Cafeteria/Starbucks Caf\u00e9, Onsite Nurse, Onsite Gym (Zumba/Yoga classes! ), Game Room, Sports Courts, and Walking/Jogging Trails Training & Work Schedule Your career at Nationwide begins with an awardwinning 8week training program that is designed to set you up for success and confidence in your new role. Your training schedule will be Monday Friday, 8am4:30pm for 8 weeks. After training your full time schedule may include evening hours with one weekday off and one weekend day off. These schedules will include a 15% shift differential on all hours worked. Job Conditions A fun contact center environment where extended hours of sitting and typing at your PC, complete with dual monitors and headset, are the norm. Member needs may warrant the need for schedule flexibility and potential overtime. On the odd occasion, you may have to lift something more than 20 pounds. Equal Opportunity Statement Nationwide embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. Job Description Summary Responsible for providing an effortless customer experience through phone interaction in addition to email, chat and text regarding personal lines insurance policies from customers, agents, third parties, and business partners while contributing to individual and team performance expectations. Provides first time final resolution and proactive solutions. Job Description Reporting Relationships: Reports to Personal Lines Customer Service Supervisor Core Duties and Responsibilities: Owns the customer experience by answering foundational/moderate inbound phone calls, emails, or other contacts from customers, agents, third parties, and business partners who are inquiring about insurance products and policies. Work and make decisions with leader/subject matter expert oversight. Apply personal lines insurance knowledge assist customers with foundational/moderate billing, credit and premium changes. Provides a complete and accurate solution to the customers' questions so they don't have to call back. Through issue diagnosis, minimizes transfers, escalations, and call backs by using all available resources and systems to make policy changes, answer policy and billing questions, take payments and provide requested documentation. Offers customer interactions that are consistence with company policies. Utilizes customer's information to promptly resolve issues and identify the right solutions in the first time final interaction. Efficiently and effectively complete customer interaction followup work to process all requested updates. Effectively navigate multiple computer systems while maintaining an engaging customer interaction. Participate and pass required comprehension and competency testing in technical and customer service skills training to stay aware of current and best practices. All other duties as assigned. Typical Skills and Experiences: Education: High school or comparable diploma; some undergraduate studies preferred. Experience: One year workrelated customer service experience; high preference for experience in the insurance or financial industry. Knowledge: Basic knowledge of general business practices and terminology. Prefer familiarity with insurance or customer service concepts. Skills needed for the role will be provided during training and onboarding. Skills/Competencies: Issue diagnosis, issue resolution, compliance focus, active listening, and customer advocacy. Time management, schedule dependability, basic math skills and ability to interact in a cohort learning environment is crucial. Customer service mindset. Customer specialist own the experience, advocacy and are customer centric. Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors. Staffing Exceptions to the above Minimum Job Requirements must be approved by the Manager and Human Resources. Job Conditions: Overtime Eligibility: Nonexempt (Eligible) Working Conditions: Call center environment; may include 24/7/365 hours of operations. Role requires thorough training and onboarding that may differ from hired hours. Extended periods of sitting/using personal computer and phone. Nonstandard hours may be required based on customer demand resulting in phone or other contact volumes. Flexible work options may be available after successful performance is obtained. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties."], "t_create": 1573516800, "id": 924600, "ats_job_id": "61886", "name": "Insurance Services Rep II - Personal Lines", "display_job_id": "61886", "hot": 1, "location": "San Antonio, TX, USA", "stars": 0, "department": "JOB_FAMILY-3-509", "type": "ATS", "canonical_hiring_title": ["Rep"]}, {"locations": ["Columbus, OH, USA"], "t_update": 1567814400, "job_description": ["If you're passionate about becoming a Nationwide associate and believe you have the potential to be something great, let's talk. Number 57 on the Fortune Magazine 100 Best Places to Work. The compensation for this role is an H band. Job Description Summary The position is responsible for asset management duties specific to commercial mortgage loans being serviced by third parties (correspondent network). Specific responsibilities are as follows: Job Description Reporting Relationships: Senior Investment Professional Real Estate Investments - CML Loan Servicing Core Duties and Responsibilities: The analysis, evaluation and recommendation of actions to be taken in response to requests for consent/approval from borrowers in connection with commercial mortgage loans held in the Nationwide general account or managed on behalf of third party participants. Review and interpretation of loan terms and ancillary provisions set forth in loan agreements for such commercial mortgage loans. Financial statement analysis for borrower entities and collateral property that secure the commercial mortgage loans, as well as, review of annual property inspections. Develop, foster and maintain positive relationships with loan correspondents and other external customers. Communicate pertinent information regarding the status of borrower requests, expected completion timelines, and required approvals (process and procedure transparency). Collaborate and partner with the Portfolio Surveillance/Risk, Origination and Legal teams on related functions for the commercial mortgage loan portfolio with focus on maturing loans, rate resets, risk mitigation, and other transactional business such as loan assumptions, modifications, or other requests. Collaborate and partner with the CML Due Diligence, Closing and Legal teams to draft postclosing checklists and language for asset management responsibilities, including gaining a working knowledge of negotiated changes to standard loan agreement provisions. Responsible for inputs (data integrity) of loan information into Nationwide's loan management system (LMS) and other downstream database or websiterelated systems. Performs all other duties as assigned. Typical Skills and Experiences: Education: Bachelor's degree in real estate, finance, business, or related field Experience: Minimum of five years' experience specific to the asset management of commercial mortgage loans. Must have experience working in a team environment where collaboration is emphasized. Key Knowledge and Skills: Preference will be given to candidates with a working knowledge of real estate fundamentals and the legal interpretation of loan documents. Values:\u00a0Regularly and consistently demonstrates the Nationwide Values and Behaviors. Job Conditions: Overtime Eligibility:Not Eligible (Exempt). Working Conditions: Normal office environment with limited travel. ADA:\u00a0 The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties"], "t_create": 1566345600, "id": 593672, "ats_job_id": "59837", "name": "Investment Professional- Real Estate Investments - Commercial Mortgage Loan Servicing", "display_job_id": "59837", "hot": 1, "location": "Columbus, OH, USA", "stars": 0, "department": "JOB_FAMILY-3-530", "type": "ATS", "canonical_hiring_title": ["Investment Professional", "Real Estate", "Commercial"]}, {"locations": ["Lone Tree, CO, USA"], "t_update": 1569456000, "job_description": ["If you're passionate about becoming a Nationwide associate and believe you have the potential to be something great, let's talk. Number 57 on the Fortune Magazine 100 Best Places to Work. Job Description Summary JOB SUMMARY: Develops skills and acquires knowledge necessary to investigate and resolve personal lines casualty claims via telephone or face to face investigation or negotiation. Responsible for the handling of claims in accordance with prescribed authority and according to claims best practices. Promotes and provides \"On Your Side\" customer service. Develops skills and acquires knowledge necessary to investigate and resolve personal lines casualty claims via telephone or face to face investigation or negotiation. Responsible for handling of claims in accordance with prescribed authority and best claims practices. Job Description Reports to: Claims Manager Key Responsibilities: 1\\. Prepare files for reassignment as needed. 2\\. Completes training necessary to promptly and effectively handle claims to conclusion. Adheres to high standards of professional conduct while providing the delivery of superior claims service. 3\\. Authorizes and/or approves all claims payments within the delegated authority or within the maximum limits as outlined in company policies and procedures. 4\\. Determines proper policy coverages, and where necessary, investigates, evaluates, negotiates and equitable settles all assigned casualty claims cases in accordance with company guidelines. Learns to utilize best claims practices. 5\\. Establishes and authorizes reserves and claims payments within the delegated authority. Recommends for approval all claims payments beyond delegated authority in accordance with company practices and procedures. 6\\. Learns to conduct settlement negotiations with claimants and policy holders. 7. Builds knowledge of: personal lines material/physical damage claims; court decisions which may impact the claims function; current guidelines in the claims function; and policy changes and modifications. 8\\. Submits administrative reports as required. 9\\. Initiates and conducts followups via proficient use of the claims handling system or other related systems. 10\\. Learns to partner with SIU and Subrogation to identify fraud and subrogation opportunities. 11\\. May serve as the contact for personal lines material damage claims including nonstandard; partners with SIU to identify fraud. Identifies subrogation opportunities. 12\\. Delivers a positive OnYourSide customer service experience to all internal, external, current and prospective Nationwide customers. 13\\. Other duties as assigned. JOB REQUIREMENTS: Education: Undergraduate degree or equivalent experience. Licenses/Designations: State licensing where required. Successful completion of required claims certification schools/classes. Experience: Experience in customer service or medical environment including flexible work schedule. Knowledge: General knowledge of customer service principles and/or insurance theory and practices. Familiarity with claims processing, policies and procedures preferred. Familiarity with automated claims systems and claims best practices desirable. Skills/Competencies: Proven ability to meet customer needs and provide exemplary service by informing customers of the claims process and ensuring a positive customer experience. Ability to acquire skills necessary to make decisions and resolve conflicts in such areas as application of coverages to submitted claims, application of laws of jurisdiction to investigatory facts, application of policy exclusions and exceptions. Ability to effectively prioritize work. Ability to work in a fast paced and team based environment.Written and verbal communication skills for contact and/or negotiation with policyholders, claimants, repairpersons, attorneys, physicians, agents and the general public. Ability to efficiently operate personal computer and software for claimsrelated and other business applications. Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors. Staffing Exceptions to the above Minimum Job Requirements must be approved by: Business Unit Executive and Human Resources. JOB CONDITIONS: Working Conditions: Normal office claims environment. May require ability to sit and operate telephone and personal computer for extended periods of time. Must be willing to work irregular hours and to travel with possible overnight requirements. Must be available to work catastrophes (CAT) requiring travel to CAT sites with multiple onsite responsibilities and/or for extended periods of time. Overtime as required. Credit/Background Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Job Evaluation Activity: Edited 5/2/11 JTG claims"], "t_create": 1556668800, "id": 232027, "ats_job_id": "57498", "name": "Assoc Claims Specialist, Cas (Non-Injury Associate Claims Specialist - Denver, CO)", "display_job_id": "57498", "hot": 1, "location": "Lone Tree, CO, USA", "stars": 0, "department": "CCL", "type": "ATS", "canonical_hiring_title": ["Associate Specialist", "Claims Specialist"]}, {"locations": ["Grandview Heights, OH, USA"], "t_update": 1573430400, "job_description": ["If you're passionate about becoming a Nationwide associate and believe you have the potential to be something great, let's talk. Number 57 on the Fortune Magazine 100 Best Places to Work. There is both Full and part time hours available. Hours of Operation: 7 am11pm 7 days a week, midday to evening and weekend hours available. Band C1 Job Description Summary PLEASE READ CAREFULLY The information after the asterisks contains the corporate job description for Nationwide; the information between the asterisks provides additional clarification about this particular job opening. Insurance Service Representative I, (Claims Services) About Us Nationwide is a leader in the insurance and financial services industry in America. We are a Fortune 66 company with a mission to keep our members, their loved ones, and their belongings protected. We commit to every employee and community we serve by emphasizing employee development and charitable partnerships. That's how we win Gallup's Great Workplace Award year after year and why we're ranked #54 among Fortune's 100 Best Companies to Work For. Your Team We are growing our Customer Service Claims team in Grandview Heights, OH where we support our members who own Nationwide's personal and business insurance, and claimants who need our help. Our team also works closely with insurance agents. We have fun here working together as a team while also valuing individual contributions. Flexibility and initiative are the keys to ensuring member satisfaction and accurate resolution the first time, every time. The main goal of this team is to deliver thoughtful service and a loweffort experience that exceeds our members' expectations during stressful situations. Reporting Relationships: Reports to the Claims Customer Service Leader; you have no direct reports. About You So, you think you've got what it takes to make the cut? Claims Customer Service Associates are: Emotionally intelligent (i.e. able to empathize with members) Outofthebox solution finders; resourceful Gogetters who are committed to making sure the member has a resource to lean on when they need it most Resilient - up for the challenges of change * Dedicated to creating effortless member experiences Excited about working in a dynamic, fastpaced environment Able to multitask and navigate a PC with multiple screens * Enthusiastic about helping others, including team members * Interested in a career, not just a job! You should also have: A high school diploma and preferably some college coursework One year of related work experience General knowledge of insurance policies and business practices with excellent customer service skills Effective oral and written communication skills with multiple parties Ability to prioritize tasks and take ownership of decisions Job Summary A typical day in the life of a Customer Service Associate: 1\\. Answering complex calls while remaining positive 2\\. Creating comprehensive loss reports efficiently and correctly 3\\. Researching coverage limits or policy provision differences by state, jurisdiction, and regulatory requirements 4\\. Collaborating with member policyholders, claimants, agents, and adjusters throughout process 5\\. Recommending repair shops and scheduling drivein appointments for policyholders/claimants 6\\. Jumping in to complete other tasks as needed Compensation & Benefits You receive a starting salary of $34,255 with opportunities to increase your pay based on performance. Other benefits include: Enjoying time with your family/pets/yourself with up to 18 days of paid time off and 9-10 paid holidays per year 1015% shift differential on qualifying shifts A 401k match and companyfunded pension plan * Medical, dental, and vision insurance (part of our Wellness Program) Up to $5250 in tuition reimbursement per year after your first year Flexible scheduling opportunities Excellent opportunities for growth and promotion Network of diverse employee resource groups Special discounts through Abenity along with a variety of other corporate discounts Onsite Wellness Center with Zumba and Yoga classes, and Cafeteria Training & Work Schedule Your career at Nationwide begins on Monday, January 27, 2020 with an awardwinning training program that is designed to set you up for success and confidence in your new role. Your training schedule will be Monday-Friday, 8:00 am 4:30 pm/ 8 weeks. Fulltime schedules are 38.75 hours per week and Parttime shift schedules are 20 hours per week. Core hours of operation are 7:00 am 11:00 pm 7days a week/365 day a year. Schedule options fall between the core starting hours of 7:00 am 11:00 pm. Responsible for providing an effortless experience serving as first contact with customers and members. Conducts intake for first notice of loss and inquiry from policyholders, claimants, and others through phone interaction in addition to email, chat and text. Makes claims referral decisions and verifies coverage. Answers questions and gives direction to policyholders, claimants and others. Creates an exceptional customer experience while contributing to individual and team performance expectations. Utilizes computerized claims systems for information gathering; takes manual loss reports as necessary. Job Description Reporting Relationships: Reports to Claims Customer Service Supervisor Core Duties and Responsibilities: Owns the customer experience by establishing trust and building relationships to provide first line customer service contact for claims reporting activity related to personal lines. Utilizes claims call center best practices in all activities, including customer complaint handling and escalation. Creates loss reports by obtaining information from policyholders, claimant, and other parties. Establishes and maintains information screens and inputs data into necessary software as required. Establishes the claim master record by direct entry of claim data into appropriate systems. Takes manual loss reports as necessary. Verifies coverage under various policies or policy provisions based on variances of state, jurisdiction and regulatory requirement. Makes direct assignments to inside or field claims specialists for prompt resolution of claims. Refers claimants to preferred repair shops or schedules drivein appointments as appropriate. Thoroughly and efficiently handles inquiries from policyholders, claimants and others. Responds effectively and appropriately to sensitive events and/or situations as needed. Establishes and maintains a followup system for completion of claim reports. Proactively contacts policyholders/claimants for additional information to expedite proper handling of claims. Maintains, records and reports information. Handles the duties of coverage verification with other appropriate functions for all state operations when circumstances do not allow a claim to be established on the system. This would include the verification of Assigned Risk as well as Voluntary policy information. Performs other duties as assigned. Typical Skills and Experiences: Education: High school or comparable diploma; some undergraduate studies preferred. Experience: One year workrelated customer service experience; prefer experience in the insurance industry. Skills/Competencies: Strong problem solving, multitasking, analytical, and computer skills. Ability to make decisions such as the application of coverage, assignments, and work priorities. Oral and written communication skills needed to effectively interact with the policyholders, claimants, agents and coworkers. Ability to efficiently navigate and operate personal computer and all related claims/business software. Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors. STAFFING EXCEPTION TO MINIMUM JOB REQUIREMENTS MUST BE APPROVED BY: HR and Director Job Conditions: Overtime Eligibility: Eligible (NonExempt) Working Conditions: Claims call center may be 7/24/365 environment. Prolonged periods of sitting at personal computer and extensive use of keyboard while taking telephone calls; must use a telephone headset. Nonstandard hours possible\u2014flexibility of schedule is desired. Overtime as required (nonexempt). Must be able to work catastrophes (CAT) as needed. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties."], "t_create": 1573430400, "id": 923294, "ats_job_id": "61773", "name": "Insurance Services Rep - Claims Services", "display_job_id": "61773", "hot": 1, "location": "Grandview Heights, OH, USA", "stars": 0, "department": "JOB_FAMILY-3-509", "type": "ATS", "canonical_hiring_title": ["Rep"]}, {"locations": ["Scottsdale, AZ, USA"], "t_update": 1571097600, "job_description": ["If you're passionate about becoming a Nationwide associate and believe you have the potential to be something great, let's talk. Number 57 on the Fortune Magazine 100 Best Places to Work. Nationwide is seeking a Director, Data Science to join the Predictive Analytics team within the Enterprise Analytics Office (EAO). This individual will lead a multidisciplinary team of data scientists, statisticians, and engineers that builds advanced predictive analytic solutions including traditional statistical learning models and advanced machine learning models (e.g., Gradient Boosted models, Random Forests, Support Vector Machines, Artificial Neural Networks, Deep Learning models, etc.). Other data products built by this team include time series forecasts, geospatial analytics, text analytics, and advanced custom data visualizations \u2014 including all requisite technical and methodological documentation. As a member of the Predictive Analytics team, this individual will be accountable for: Managing the full life cycle of these modeling efforts from problem framing with business leaders through operational deployment in our proprietary and patented Model Factory. Model development takes place in an advanced analytic ecosystem that includes both highperformance onpremise physical infrastructure in Nationwide data centers as well as elastic cloudbased infrastructure. The solutions built by the team are used across a variety of enterprise functions including pricing, reserving, underwriting, claims, marketing, servicing, and sales, and thus model performance monitoring is essential. This individual will continue to strengthen the proven methodological excellence of the team, provide statistical consulting services to enterprise partners, and work with peer teams within Predictive Analytics to build models that adhere to one of several enterprise design patterns including batch scoring models, eventbased triggered models, and models that are deployed as realtime scoring services in our highlyavailable (HA) platform. Qualified candidates will exhibit: Thought leadership as an analytic leader and technical mastery as a modeling practitioner while focusing on achieving compelling business value and competitive advantage for the enterprise through the application of advanced analytics. Graduate degree in Mathematics, Statistics or other strong quantitative program is required. This is in support of the high expectations of statistical rigor and the risks associated with the work. Experience with R or Python. Familiarity with tools/languages/platforms such as H2O, Java, C/C++, Linux shell, Google Cloud API, Amazon AWS, Docker, Hadoop, Spark, and Teradata is preferred. H4 Band Job Description Summary SUMMARY: Leads a team responsible for providing business analytics services to business units. This position structures and leads large complex analyses across one or more business units and effectively synthesizes analytic results to improve business outcomes, support decisionmaking, and enable process improvements. Comfortable communicating with executive level audiences. Responsible for growing and evolving the data science profession to maximize effectiveness. Committed to learning, development, skill maintenance, and personal improvement. Job Description REPORTING RELATIONSHIPS: Reports to the AVP/VP level or higher. Responsible for 2 or more professional level direct reports. May be responsible for matrix reporting relationships and virtual teams. CORE DUTIES AND RESPONSIBILITIES: 1\\. Responsible for creating, packaging, and communicating analytic work (synthesis) using appropriate medium for relevant insights, including impactful story line and applicable data visualizations. 2\\. Responsible for effectively synthesizing own project work and the work of team members. Work may span more than one project or focus area. 3\\. Participates in the delivery of analytic work that supports business objectives and priorities. 4\\. Plans and manages execution of own work, participates in planning, and delivers on commitments 5\\. Consults with business partners to understand, align, and deliver analytic work to support business objectives and priorities. 6\\. Consults with business partners to understand, align, and deliver analytic work to support business objectives and priorities. 7\\. Plans and manages the execution of analytic work including defining project scope, schedule, resource requirements, and delivery timelines. 8\\. Manages partner expectations 9\\. Applies appropriate quantitative techniques and methods to solve business problems. Directs the application of appropriate quantitative techniques to facilitate repeatable research. 10\\. Responsible for building analytic applications using statistical, database, and/or general programming languages and tools. 11\\. Directs associate management including: performance management, salary planning and administration, training and development, workflow and organizational planning, hiring and placement, and disciplinary actions. 12\\. Performs other duties as assigned. TYPICAL SKILLS AND EXPERIENCES: Education: Post graduate studies preferred. Licenses/certification/Designations: N/A Experience: Typically 9 or more years related experience in marketing database management. Requires recognized internal/external experience as a consulting level resource. Expert level experience with problem solving in a business environment; working with large customer and/or prospect databases; working with product, geographic, demographic data to identify trends and opportunities. Knowledge: Experience with financial services or related industry. Consulting experience, knowledgeable and experienced with the core functions of an organization (call center, billing, finance, sales, marketing, product, pricing, etc), experience with process design and mapping and continuous improvement. Skills/Competencies: Possesses core statistics skills including an understanding of probability and its application to the analysis of data. Able to evaluate sources of variation and identify influential factors/features. Experienced with statistical process control, process monitoring and diagnostics. Modeling and Machine Learning: Experienced with advanced mathematical modeling techniques including both supervised and unsupervised learning algorithms. Proven experience building practical solutions using predictive modeling. Demonstrated knowledge of and experience with design of experiments. Ability to understand business systems (processes) and the data produced by them - (how did the data get produced and is it a valid representation of the outcome being studied). Demonstrated experience structuring and solving complex business problems. Ability to translate analytic findings into actionable communications. Ability to communicate effectively in a variety of mediums with any audience. Capable of developing compelling stories and distinctive data visualizations Working knowledge of statistical software including R, SAS, SPSS, MatLab, etc. as well as Teradata, Oracle, DB2, SQL Server, Netezza, etc. Understands data structures operational vs analytical data structures, normalization, etc. and SQL Assistant, WinSQL, and Toad, etc. Knowledge of general purpose programming languages (Python, Java, C++, etc)including domain specific languages, static and dynamic languages, application design and development, test driven development, and agile practices. Other criteria, including leadership skills, competencies and experiences may take precedence. Staffing exceptions to the above must be approved by the hiring manager's leader and HR Business Partner. Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors. JOB CONDITIONS: Overtime Eligibility: Not Eligible (Exempt) Working Conditions: Normal office environment. Extended and nonstandard work hours based on project and customer deliverables. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Job Evaluation Activity: 11/2012 CB, PYC marketing"], "t_create": 1571097600, "id": 812510, "ats_job_id": "61107", "name": "Director, Data Science", "display_job_id": "61107", "hot": 0, "location": "Scottsdale, AZ, USA", "stars": 0, "department": "DANK", "type": "ATS", "canonical_hiring_title": ["Director Data Science"]}], "facets": {"skills": {"Retail Sales": 42, "Training": 26, "Billing": 12, "Services": 16, "Communication": 37, "Microsoft Word": 12, "Direct Sales": 18, "Customer Retention": 16, "Telephone": 38, "Sales": 27, "Microsoft Excel": 12, "Credit": 17, "Customer Service Oriented": 50, "Payments": 23, "Problem Solving": 21, "Customer Service": 41, "Policy": 26, "Claims": 22, "Microsoft Office": 21, "Insurance": 50}, "departments": {"PAR": 6, "FNS": 3, "LIFA": 2, "LIC": 1, "NFSO": 1, "CCL": 7, "NFSS": 2, "EPM": 1, "JOB_FAMILY-3-510": 2, "JOB_FAMILY-3-513": 1, "COU": 1, "JOB_FAMILY-3-519": 6, "TAT": 5, "TAP": 47, "TAR": 5, "PRU": 1, "PRT": 3, "MANF": 2, "TAN": 2, "SPC": 1, "AGSS": 1, "MGMM": 4, "CPSH": 1, "SEYA": 1, "PCR": 1, "PCP": 4, "SEYL": 2, "CRB": 6, "PCH": 2, "PCL": 39, "BUS": 1, "BUC": 3, "AMR": 1, "BDE": 8, "TRM": 1, "LUNU": 2, "TRE": 2, "PIL": 1, "AUIA": 4, "PIN": 2, "NRSS": 6, "SSU": 5, "RSKF": 1, "PSVH": 1, "PSVO": 1, "ESC": 6, "STRF": 1, "FSC": 1, "FSD": 1, "BSPA": 3, "PRCAD": 1, "ACM": 1, "TEG": 6, "TAT1": 2, "TAT3": 1, "CON": 2, "SEU": 3, "JOB_FAMILY-3-509": 5, "BONS": 1, "MDC": 9, "BONU": 3, "PROAD": 2, "COCC": 7, "BSI": 2, "CLK": 1, "BROU": 1, "CLG": 1, "CLB": 2, "PVPD2": 1, "RLES": 1, "INNM": 3, "PSS": 1, "LOSU": 8, "DANM": 1, "PLD": 1, "DANK": 3, "DANA": 2, "TOP": 4, "ACCF": 7, "JOB_FAMILY-3-531": 4, "JOB_FAMILY-3-530": 1, "RCO": 1, "PRSA": 3, "HIS": 1, "NSA": 1, "CIMM": 1, "PGS": 1, "NSS": 3, "PCSP": 1, "CNTF": 1, "ESP": 2, "ICB": 2, "ESUU": 11, "STP": 1, "FPR": 2, "ICP": 3, "OPSC": 3, "TTR": 1, "PRCP": 3, "PRCU": 1}, "seniority": {"Entry": 135, "Director/Executive": 13, "Mid/Senior": 195}, "locations": {"Home, AZ, USA": 2, "Home, SD, USA": 2, "Home, FL, USA": 2, "California, USA": 1, "Boston, Massachusetts, USA": 1, "Garden City, NY, USA": 5, "Canton, OH, USA": 1, "Champaign, IL, USA": 1, "Home, VT, USA": 2, "Washington, USA": 2, "Home, ME, USA": 2, "Home, MD, USA": 3, "Home, NC, USA": 3, "Delaware, USA": 2, "Home, TX, USA": 3, "Houston, TX, USA": 4, "Home, CO, USA": 2, "Home, UT, USA": 2, "Home, GA, USA": 4, "Arkansas, USA": 1, "Brea, CA, USA": 13, "Rosemont, IL, USA": 2, "Columbia, SC, USA": 1, "Raleigh, NC, USA": 4, "Home, NH, USA": 2, "Seattle, WA, USA": 3, "Columbus, OH, USA": 138, "New York, NY, USA": 7, "Greater New York City Area": 2, "Elmsford, NY, USA": 3, "Charlotte, NC, USA": 1, "Cincinnati, Ohio, USA": 1, "Rocky Hill, CT, USA": 2, "St. Louis, MO, USA": 2, "Home, MI, USA": 4, "Home, RI, USA": 4, "Gainesville, FL, USA": 2, "Bloomington, MN, USA": 1, "Sacramento, CA, USA": 5, "Grove City, OH, USA": 2, "Home, KY, USA": 3, "Home, MO, USA": 2, "Home, PA, USA": 3, "Amarillo, TX, USA": 1, "Rhode Island, USA": 2, "Home, IN, USA": 5, "Home, NE, USA": 2, "Home, AR, USA": 2, "Lone Tree, CO, USA": 2, "Austin, TX, USA": 2, "Home, CA, USA": 4, "Home, MN, USA": 2, "Home, IA, USA": 4, "Home, SC, USA": 2, "Cincinnati, OH, USA": 1, "Home, KS, USA": 3, "Louisville, KY, USA": 2, "Addison, TX, USA": 1, "California": 1, "Newport Beach, CA, USA": 4, "Home, AL, USA": 2, "Chicago, IL, USA": 1, "Grandview Heights, OH, USA": 17, "Mississippi, USA": 2, "Home, MS, USA": 2, "Colorado, USA": 1, "Home, CT, USA": 2, "Home, WI, USA": 2, "Harrisburg, PA, USA": 5, "Baton Rouge, LA, USA": 1, "Home, NJ, USA": 3, "Avery County, NC, USA": 1, "Bloomington, IL, USA": 1, "Albany, NY, USA": 1, "Home, NY, USA": 2, "Virginia, USA": 3, "Ashe County, NC, USA": 1, "Atlanta, GA, USA": 8, "San Antonio, TX, USA": 4, "New York, NY": 3, "North Carolina, USA": 3, "Texas, USA": 2, "Home, DE, USA": 2, "Home, MA, USA": 3, "Downers Grove, IL, USA": 2, "Home, IL, USA": 7, "Oregon, USA": 2, "Home, VA, USA": 2, "Harleysville, PA, USA": 8, "Brilliant, OH, USA": 1, "Home, OH, USA": 8, "Cleveland, OH, USA": 1, "Alpharetta, GA, USA": 1, "Carmel, IN, USA": 1, "Home, WV, USA": 2, "Home, TN, USA": 3, "Illinois, USA": 2, "remote": 6, "Des Moines, IA, USA": 42, "Scottsdale, AZ, USA": 46}}, "location_user": "any"}