{"enableMapClustering": false, "isMyApplicationsEnabled": false, "domain": "nationwide.com", "isThinProfile": false, "branding": {"candidateLogin": "https://nationwide.wd1.myworkdayjobs.com/Nationwide_Career/login", "homePageHeroBanner": {"opacity": 1, "message": "", "image": "https://static.vscdn.net/images/careers/demo/Workday+Banner-swishBlue.png", "title": "Nationwide Careers"}, "links": {"blogs": ["https://blog.nationwide.com/how-to-write-a-resume/", "https://blog.nationwide.com/", "https://blog.nationwide.com/what-to-wear-to-an-interview/"], "videos": ["https://www.youtube.com/watch?v=JoMby0sylCY", "https://www.youtube.com/watch?v=etxASaYtJu8", "https://www.youtube.com/watch?v=olkne4lC16U"]}, "showJobId": 1, "companyName": "Nationwide", "navBar": {"opacity": 1, "image": "https://static.vscdn.net/images/careers/demo/NandEagle+Mark+2C-Reg.jpg", "link": "https://www.nationwide.com/about-us/careers.jsp", "background": "#ffffff", "title": "Nationwide"}, "customContent": {"positionSections": [{"body": "<ul><span><span><span>At Nationwide, we find purpose in protecting people, businesses and futures with extraordinary care \u2013 and we\u2019ve been doing that since 1926. Our financial strength and caring culture extend beyond our associates into the communities we serve. You really can <i>feel</i> the difference at Nationwide, which is why we continue to be named one of the Fortune 100 Best Companies To Work For. Check out <a href=https://www.nationwide.com/about-us/careers-awards.jsp target=_blank style=color:#2C8CC9;>why others think we\u2019re a great place to work</a>, too, and let us know \u2013 <a href=https://www.nationwide.com/about-us/careers-videos.jsp target=_blank style=color:#2C8CC9;>can you see yourself at Nationwide?</a><br><br><br>Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. 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We also offer benefits to help your family feel secure, including Life Insurance, Supplemental Accident Coverage, Group Legal Coverage, Long-term disability insurance, Family medical flexible spending accounts, Dependent day care flexible spending accounts. To help you get and stay healthy, we offer the free health and wellness program My Health, and onsite fitness centers in select locations.", "icon": "fa-user-md"}, {"title": "Learning and Development", "description": "A Training Top 125 Company, Nationwide has the tools and resources to help you effectively manage your career through continuing education and leadership development opportunities. Our Learning and Development department offers training and career planning support. Through our Educational Assistance Program, we give you the opportunity to refine your skills and build new ones by taking college and graduate courses and degree programs, professional designation programs and technical programs. 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Starting on your first day of employment, you\u2019re eligible for exclusive deals on certain Nationwide products, such as home, life or auto insurance. Nationwide associates can also join the Nationwide Activities Association, our internal group that sponsors athletic leagues and a variety of clubs. 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The ECC ensures the availability, health, and optimization of our technology applications and infrastructure by monitoring, responding to, and resolving events and incidents 24 hours a day, 7 days a week, 365 days a year. <b><span>This role will potentially work a 7pm-7am shift. </span></b></p><p><br />Hours/Schedule: This position requires the flexibility to work a nonstandard shift (3 twelve hour days). The schedule could also potentially rotate periodically between day, night and weekend shifts. Mandatory overtime could also be required periodically.<br /><br />Core Services and Preferred Skills:</p><p></p><ul><li>24/7 Internet Application and Distributed Server platform support</li><li>Level 1 & 2 support for Web Middleware, Windows & Linux servers</li><li>Level 1 Cloud Enablement (AWS, Azure, etc.) support for the Enterprise</li><li>Level 1 for DevOps platforms (New Relic, GitHub, UrbanCode, Harness and Rocketchat)</li><li>Request support for the standard Middleware, MQ, Windows and Linux Infrastructures, and NetBackup</li><li>Monthly Application Release, Infrastructure Release, Currency Release and Disaster Recovery support</li><li>Production code deployments for application code moves</li><li>Service monitoring support for Windows servers \u2013 SCOM</li><li>New Relic monitoring for Linux servers and application support</li><li>Windows server power-down assistance for Nationwide Regional and Trial Division Offices</li><li>ECC paging services for Nationwide support teams</li><li>Major Incident Management Process initiation</li><li>ERDM Release Management assistance for IRW (Infrastructure Release Weekend)</li><li>Urgent Change Request management</li></ul><p></p><p>COMPENSATION GRADE: D4</p><p style=\"text-align:inherit\"></p><p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><b>Job Description Summary</b></p>If you\u2019re passionate about delivering technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Our industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you!<br><br>The\u202fTechnical Services Practitioner\u202fsupports and maintains applications and infrastructure across all environments. You\u2019ll perform a variety of technical services in support of applications and infrastructure. You\u2019ll play a vital role in fulfillment of IT Service Management (ITSM) processes.\u202f <br> <br>You\u2019ll collaborate with individuals across many professional roles (e.g., Technology Application Development, Technology Analysis, Information Risk Management (IRM), Technology Engineering) and teams (e.g., Application Products, Delivery Lines, Technology Operations, IRM, Infrastructure Products, Project Managers, Infrastructure Partnership Leaders (IPLs)) to execute tasks and contribute recommendations based on operational observations, production and test performance/environments and end user needs/requirements<p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><b><b><b>Job Description</b></b></b></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></p><p><b>Key</b> <b>Responsibilities:</b>\u00a0</p><ul><li>Performs work in adherence with IT Service Management best practices.\u00a0</li><li>Supports delivery teams in\u00a0their release activities.\u00a0\u00a0</li><li>Helps to ensure currency data in configuration management tools (i.e., Athena, APRM, ServiceNow).</li><li>Administers simple to moderate security vulnerability remediation.</li><li>Watches end-to-end production business and flows, paying special attention to completion of batch flows and those with financial impact to ensure data currency.</li><li>Installs simple to moderate software upgrades and configures changes, including planning, scheduling, testing and coordination.</li><li>Supports test environments, including code moves, file creation, special batch run creation, configurations changes, batch flow monitoring and online support, including the refresh of test data if needed.</li><li>Proactively and reactively manages processing events to meet Nationwide\u2019s internal and\u00a0external commitments.\u00a0</li><li>Delivers application functionality and services against defined Service Level Agreements (SLAs) and Operating Level\u00a0Agreements (OLA).</li><li>Maintains operational knowledge of platforms, technologies and applications.</li><li>Assists in the application or infrastructure production reporting/analysis and technical support services.\u00a0</li><li>Communicates routine status of issues/incidents (including business impact) by partnering with\u00a0Enterprise Command Center (ECC) to allow for immediate response to service disruptions.\u00a0Communicates root cause analysis and critical situation findings to Technology leaders.\u00a0</li><li>Assists in research of end user issues with technology solutions.</li></ul><p></p><p>May perform other duties as assigned.</p><p></p><p><b>Reporting Relationships:</b> Reports to Director, Technology Partner Leader</p><p></p><p><b>Typical Skills and Experiences:</b>\u00a0</p><p></p><p><b>Education:</b> Undergraduate studies in computer science, management information systems or a related field is preferred.</p><p></p><p><b>License/Certification/Designation: </b>Technology certifications or designation are not required, but encouraged (i.e., AWS, Azure, scripting and development languages, delivery methods, security).</p><p></p><p><b>Experience:</b> One or more years of technology experience developing and implementing a routine solution. One or more years of experience using basic levels of troubleshooting to fix a problem.</p><p></p><p><b>Knowledge, Abilities and Skills: </b>Strong communication skills, knowledge of planning, management and execution of Accelerated Solutions Deliver framework, Information Security acumen. Influencing, negotiating and priority setting needed. Insurance/financial services industry knowledge a plus.\u00a0</p><p></p><p>Staffing exceptions to the above must be approved by the Vice President and Human Resources.</p><p></p><p><b>Values:</b> Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors.</p><p></p><p><b>Job Conditions:</b>\u00a0</p><p></p><p><b>Overtime Eligibility: </b>Non-Exempt (Eligible)</p><p></p><p><b>Working Conditions:</b> Normal office environment. Non-standard or extended work may be required based on project needs. Some travel may be required.</p><p></p><p><b>ADA: </b>The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.\u00a0</p><p></p><p>Evaluation Activity: KLG 4/2020</p><p></p><p></p>", "t_create": 1613606400, "id": 7150729, "ats_job_id": "68653", "name": "Analyst, Technology Services Practitioner (Internet & Distributed Operations Center)", "display_job_id": "68653", "business_unit": "Unknown", "medallionProgram": null, "hot": 0, "location": "Columbus, OH, USA", "stars": 0, "department": "TENG", "type": "ATS"}, {"locale": null, "locations": ["Columbus, OH, USA"], "t_update": 1614409320, "job_description": "<div><div><div><div><div><div><div><div><p><span><span><span>As a team member in the Finance and Internal Audit department at Nationwide, the opportunities are endless!\u00a0You can grow and learn in diverse areas across many disciplines such as Advanced Analytics, Investments, Actuarial, Accounting, Risk Management, Critical Business Advisor and so much more.\u00a0Let Nationwide help create your career journey!</span></span></span></p></div></div></div></div></div></div></div></div><p style=\"text-align:inherit\"></p><p style=\"text-align:inherit\"></p><p>F3 Compensation Band</p><p style=\"text-align:inherit\"></p><p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><b>Job Description Summary</b></p>JOB SUMMARY: Conducts and documents complex financial, budget and business-related analyses. Prepares forecasts and trends analyses to support financial projects and business operations. Leads special financial business related studies. Analyzes complex budgets and forecasts funding requirements. May serve in an associate lead/supervisory role.<p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><b><b><b>Job Description</b></b></b></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></p><p><u><b>RELATIONSHIP</b></u>:\u00a0 Reports to Manager/Director. Typically does not have direct reports but may supervise/lead up to 3 Analysts on special projects/studies.<br /><br /><br /><u><b>JOB RESPONSIBILITIES</b></u>:<br /><br />1. Prepares complex financial statements, operational budgets, reports and related documentation.\u00a0 Reviews the impact of variance from plan and assesses the need to update long-term plans or the development of corrective action plans.</p><p><br />2. Plans, coordinates and completes financial planning or economic research projects. Leads special financial and business-related studies and projects.</p><p><br />3. Prepares financial forecasts, analyzes trends and evaluates findings.\u00a0 Recommends action plans to management based on analysis.</p><p><br />4. Provides controller functions for achievement of financial results for key performance indicators and financial drivers for business operations.</p><p><br />5. Prepares and presents financial data for external regulatory agencies and other entities. Analyzes financial results on a monthly, quarterly, and annual basis.</p><p><br />6. Maintains financial records and information. Reviews expenses, inventories and budget balances.</p><p><br />7. Recommends new financial analysis techniques and measurements for internal reporting purposes. Develops efficient analytical and planning models that capture key financial data. Prepares a variety of reports analyzing and detailing premiums, losses, and expenses. Performs in-depth financial analysis including reviews of the impact of variances from plan. Assesses the need to develop corrective action plans.</p><p><br />8. Recommends ideas for operational expense and productivity improvements.</p><p><br />9. Analyzes actual operating budgets to estimated budget. Reports performance to budget to management.</p><p><br />10. Provides functional advice or training to less experienced financial analysts and project team members.</p><p><br />11. May function as an associate lead or supervisory role and be responsible for performance management, associate development and training, salary planning and administration, and related supervisory tasks.</p><p><br />12. Performs other related duties as assigned.<br /><br /><u><b>JOB REQUIREMENTS</b></u>:<br /><br /><b>Education</b>:\u00a0\u00a0Undergraduate studies in finance, accounting, economics or a related field. Degree preferred.<br /><br /><b>Designations</b>: Pursuit of CPA or other related technical insurance designation desirable.<br /><br /><b>Experience</b>: Six years related experience in finance, accounting, insurance or similar field. Product or business unit specific experience required.<br /><br /><b>Knowledge</b>:\u00a0\u00a0In-depth knowledge of statistical/financial analysis, financial statement and budget preparation, and Enterprise-wide business operations. In-depth knowledge of GAAP and statutory accounting practices and insurance/financial services business requirements. Project management concepts and techniques.<br /><br /><b>Skills/Competencies</b>: Oral and written communication skills for internal and external contacts. Excellent analytical ability to interpret complex financial information. Ability to operate personal computer and related financial and business software. Ability to lead project and special studies teams.<br /><br /><b>Values</b>:\u00a0 Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors.<br /><br />Staffing Exceptions to the above minimum job requirements must be approved by the:\u00a0 Officer, and HR Consultant.<br /><br /><u><b>JOB CONDITIONS</b></u>:<br /><br /><b>Overtime Eligibility</b>:\u00a0 Not Eligible (Exempt).</p><p></p><p><b>Working Conditions</b>: Normal working conditions. Must be able to work outside of the normal work day including occasional weekends to meet deadlines and complete special projects. Must be able to handle a high volume/large variety of work within strict deadlines and the related stress.\u00a0</p><p><br /><b>ADA</b>:\u00a0 The above statements cover what are generally believed to be principal and essential functions of this job.\u00a0 Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.<br /><br /><b>Job Evaluation Activity</b>:\u00a0 Evaluated 2004\u00a0 SMP<br />\u00a0</p>", "t_create": 1613520000, "id": 7144071, "ats_job_id": "68642", "name": "Financial Business Specialist", "display_job_id": "68642", "business_unit": "Unknown", "medallionProgram": null, "hot": 0, "location": "Columbus, OH, USA", "stars": 0, "department": "BUS", "type": "ATS"}, {"locale": null, "locations": ["Columbus, OH, USA"], "t_update": 1614409349, "job_description": "<div><div><div><div><div><div><div><div><p><span><span><span><span>Are you passionate about being part of a team that delivers extraordinary care to help individuals and businesses prepare for and protect their retirement? If so, then Nationwide Financial could be the place for you!</span></span></span></span></p></div></div></div></div></div></div></div></div><p style=\"text-align:inherit\"></p><p style=\"text-align:inherit\"></p><p>This position resides within NF\u2019s Business Support Services organization.\u00a0 As part of the Tcom team; supporting NF Life, Annuity and RP call centers.\u00a0 An ideal candidate for this role is well organized, detail-oriented, has a positive attitude, high engagement, and ambitious to learn.</p><p></p><p><b><u>Role:</u></b></p><ul><li>Completes the setup and configuration for Tcom applications.</li><li>Test and validate all business configuration changes for Tcom Contact Center Technology.\u00a0</li><li>Ensure associates have the appropriate access needed for their job function.\u00a0 (Call and email queue, skill, voice mail ect.)</li><li>Maintenance of Job Profiles to support proper security level access for job function.\u00a0\u00a0</li><li>Provisioning hardware (Phones and wireless headsets)</li><li>Understand business usage of call and email routing, IAM toolbar, call recording and IVR.</li><li>Defect Management:\u00a0 Manage defects and accountable to set the proper business priority, in partnership with IT.\u00a0\u00a0\u00a0</li><li>IT liaison for Tcom Applications</li><li>First point of contact for associates regarding questions to Tcom applications</li><li>Provide coordination, communication and resolution in regards to outages and defects</li><li>Working with Continuity team, coordination of DR exercises, ensuring that we have the necessary documentation and process in place to execute our DR plan.\u00a0\u00a0</li><li>IT liaison for business and enterprise applications.</li></ul><p></p><p><b><u>Skills</u></b></p><ul><li>Ability to build/maintain productive relationships and establish trust amongst peers & business partners</li><li>Detail-oriented, analytical, organized, self-motivator</li><li>Ability to understand and evaluate business processes</li><li>Ability to interact and communicate effectively with leadership</li><li>Skilled at prioritizing and organizing tasks</li><li>Comfortable working in a dynamic environment and easily adapts to change</li><li>Positive attitude and high engagement</li><li>Strong written and oral communications skills</li><li>Good understanding of the contact center technologies</li></ul><p></p><p><b>*This position is an E3 band role. </b></p><p style=\"text-align:inherit\"></p><p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><b>Job Description Summary</b></p>We have the enviable position of being able to see and work with all of Nationwide Financial, supporting the business from a holistic viewpoint and driving it forward. If you have confidence, the ability to make connections with people and use data to prioritize and make decisions, we want to know more about you!<br><br>As a Sr. Analyst, you\u2019ll provide business technology expertise by supporting business technology tools and solutions. You\u2019ll be responsible for consulting with management and customers to determine solution needs. You will develop, produce and maintain technical solutions.<p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><b><b><b>Job Description</b></b></b></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></p><p><b>Reporting Relationships</b>: Reports to a Director and does not have direct or indirect reports.</p><p></p><p><b>Key Responsibilities</b>:</p><ul><li>Identifies, analyzes and supports technology solutions while understanding desired customer experience.\u00a0</li><li>Participates as a member in established Communities of Practice across the various teams passionate about ensuring effective collaboration.</li><li>Participates in business stakeholder change management, communication process and training.</li><li>Presents meaningful recommendations, reports and documents to internal technology partners to assist with understanding and applying business technology solutions.</li><li>Collaborates with business partners to identify data trends, information, reporting and business productivity solutions.</li><li>Conducts research on business technology capabilities.</li><li>Reviews, validates and completes quality checks on the work of other team members and provides mentorship when the need arises.</li><li>Uses agile practices to support technology solutions.</li><li>Participates in established agile process activities such as iteration planning, stand-ups, iteration demos and retrospectives.</li><li>Identifies, understands and assess dependencies within an iteration, a release and across other\u00a0product\u00a0teams.</li><li>Partners closely with Nationwide Technology team on design, development, testing and implementation of their technology efforts.</li></ul><p></p><p>May perform other duties as assigned.</p><p></p><p><b>Typical Skills and Experiences</b>:</p><p></p><p><b>Education</b>: Undergraduate degree in business administration, computer science or related field.</p><p></p><p><b>Experience</b>: Typically, four or more years of experience in data/process/database research, analysis support and problem solving.</p><p></p><p><b>Knowledge, Abilities and Skills</b>: Demonstrated knowledge and ability to support sophisticated technology projects. Proven ability to align business technology vision/strategy to support organization-wide change. Knowledge of a variety of business technology tools, concepts and techniques. Solid understanding of new technologies and developments in the business technology capacities. Proven ability to develop and apply innovative technology solutions to business problems and opportunities to meet business goals. Understanding of project management concepts and techniques. Must possess strong verbal and written communication skills to interact with other both within and external to Nationwide. Ability to prioritize work and handle multiple deliverables concurrently.</p><p></p><p>Staffing exceptions to the above must be approved by the hiring manager\u2019s leader and Human Resources Business Partner.</p><p></p><p><b>Values</b>: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors.</p><p></p><p><b>Job Conditions: </b></p><p></p><p><b>Overtime Eligibility: </b>Exempt (Not eligible)</p><p></p><p><b>Working Conditions</b>: Normal office environment. Work outside of standard business hours may be required.</p><p></p><p><b>ADA:</b> The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.</p><p></p><p></p>", "t_create": 1613952000, "id": 7154239, "ats_job_id": "68680", "name": "Analyst, Sales Technology Solutions (NF Telecommunications)", "display_job_id": "68680", "business_unit": "Unknown", "medallionProgram": null, "hot": 0, "location": "Columbus, OH, USA", "stars": 0, "department": "SFSS", "type": "ATS"}, {"locale": null, "locations": ["Harrisburg, PA, USA"], "t_update": 1614409360, "job_description": "<div><div><div><div><div><div><div><div><p><span><span><span>If you\u2019re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide\u2019s Property and Casualty team could be the place for you!</span></span></span></p></div></div></div></div></div></div></div></div><p style=\"text-align:inherit\"></p><p style=\"text-align:inherit\"></p><p>Territory: Northeastern Pennsylvania (Scranton & surrounding counties)</p><p></p><p>This is a work-from-home position with heavy travel to policy locations. The selected individual must reside in the respective territory.</p><p></p><p>Required:</p><p>Strong customer service competency</p><p>Comfortable with climbing up on building roofs</p><p></p><p>The ideal candidate will also have the following:</p><p>Xactimate experience</p><p>Construction/Contractor experience</p><p>Prior claims handling experience</p><p></p><p>Compensation grade: E3</p><p style=\"text-align:inherit\"></p><p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><b>Job Description Summary</b></p>No two property claims are ever the same and each customer has unique needs. Our team thrives on providing the very best service and building lasting, successful relationships with our customers. If you are confident, curious, driven to learn and grow, and have a desire to help people when they most need it, we want to know more about you! <br><br>As a Field Claims Specialist, you'll investigate and resolve moderate to severe property damage claims by phone and face-to-face.<p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><b><b><b>Job Description</b></b></b></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></p><p><b>Job responsibilities:</b></p><p>\u2022 Handles all assigned claims promptly and effectively, with little to no direction and oversight. Makes decisions within delegated authority as outlined in company policies and procedures.</p><p>\u2022 Determines proper policy coverages and applies appropriate claims practices to resolve cases in alignment with company guidelines.</p><p>\u2022 Opens, closes and adjusts reserves according to company practices to ensure reserve adequacy. Adheres to file conferencing notification and authority procedures.</p><p>\u2022 Maintains current knowledge of insurance and applicable product/services; court decisions which may impact the claims function; current guidelines; and policy changes and modifications. This may require attending various seminars and training sessions.</p><p>\u2022 Maintains current knowledge of local industry repair procedures and local market pricing.</p><p>\u2022 Submits severe incident reports, reinsurance reports and other information to claims management as needed.</p><p>\u2022 Partners with Special Investigations Unit and Subrogation to identify fraud and subrogation opportunities. Assists or prepares files for lawsuit, trial, or subrogation.</p><p>\u2022 Initiates and conducts follow-ups through proficient use of claims and other related business systems.</p><p>\u2022 Delivers an outstanding customer service experience to all internal, external, current and prospective Nationwide customers. Adheres to high standards of professional conduct while providing delivery of outstanding claim's service.</p><p>May perform other responsibilities as assigned.</p><p></p><p><b>Reporting Relationships:</b> Reports to Claims Manager. Individual contributor role.</p><p></p><p><b>Typical Skills and Experience:</b></p><p><b>Education:</b> Undergraduate degree or equivalent experience.</p><p></p><p><b>Licenses/Designations:</b> State licensing where required. Successful completion of required/applicable claims certification training/classes.</p><p></p><p><b>Experience: </b>Three to five years of related property claims experience. Experience in a customer service environment, including flexible work schedules and extended work hours preferred.</p><p></p><p><b>Knowledge: </b>General knowledge of insurance theory and practices, and contracts and their application. Property estimating and automated claims systems. Demonstrated knowledge of the investigation, consultation and settlement activities used to resolve extensive property damage claims.</p><p></p><p><b>Skills/Competencies:</b> Proven ability to meet customer needs and provide exemplary meaningful service by guiding customers through the claims process and ensuring a positive customer experience. Analytical and problem-solving skills necessary to make decisions and resolve issues related to application of coverages to submitted claims, application of laws of jurisdiction to investigation facts, and application of policy exclusions and exceptions. Ability to establish repair requirements and cost estimates for property losses. Ability to evaluate and successfully advise on property claims. Organizational skills to prioritize work. Command of written and verbal communication skills to effectively communicate with policyholders, claimants, repairpersons, attorneys, agents and the general public. Ability to efficiently operate a personal computer and related claims and business software. Able to provide leadership to less experienced claims associates.</p><p></p><p><b>Values:</b> Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors.</p><p></p><p>Staffing Exceptions to the above must be approved by business unit executive and Human Resources.</p><p></p><p><b>Job conditions:</b></p><p><b>Working Conditions: </b>Normal office or field claims environment. May require ability to sit and operate phone and personal computer for extended periods of time. Representatives may be required to operate an automobile and have a valid driver's license with a safe driving record. Able to make physical inspections of property loss sites; climb ladders, balance at various heights, stoop, bend and/or crawl to inspect vehicles and structures; work outside in all types of weather. Must be willing to work irregular hours and to travel with possible overnight requirements. May be on-call. Must be available to work catastrophes (CAT). Extended and/or non-standard hours as required.</p><p></p><p><b>Credit/Background Check:</b> Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process.</p><p></p><p><b>ADA:</b> The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.</p><p></p><p>EQUAL OPPORTUNITY EMPLOYER:</p><p>Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.</p><p></p><p>We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</p>#claims", "t_create": 1613520000, "id": 7151243, "ats_job_id": "68656", "name": "Field Claims Spec II, Property", "display_job_id": "68656", "business_unit": "Unknown", "medallionProgram": null, "hot": 0, "location": "Harrisburg, PA, USA", "stars": 0, "department": "PCL", "type": "ATS"}, {"locale": null, "locations": ["Brea, CA, USA"], "t_update": 1614409415, "job_description": "<p><span>If you're passionate about helping a Fortune 100 company drive their strategy forward through innovative product development and advancing strategic partnerships to protect customers (and their pets), then Nationwide's Strategy and Corporate Development Office might be the place for you!</span></p><p style=\"text-align:inherit\"></p><p style=\"text-align:inherit\"></p><p>Compensation Grade: D2</p><p></p><p>The Analyst, Group Admin role handles Nationwide Small Market/Invoice group accounts. Each Analyst owns a book of business of direct clients which consist of Monthly Deduction Notification Reports, Monthly Invoices, data verification, interfacing with clients/brokers/sales, process management, change management, and highly skilled critical thinking. Each Analyst must manage several standard work and communication processes, delinquency, payment management, and process challenges daily. In supporting the Nationwide\u2019s clients, each Analyst participates in client meetings, regular daily emails, and phone calls in order to keep relationships and resolve issues as needed.\u00a0 The Analyst is a vital connection between Sales and the Group/Brokers.\u00a0</p><p style=\"text-align:inherit\"></p><p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><b>Job Description Summary</b></p>JOB SUMMARY: This position serves as a liaison between VPI and our mid to high level producing group accounts, while providing exemplary service to brokers and companies/groups offering pet insurance as a voluntary benefit to their employees/members. Analytical and critical thinking skills are used frequently to identify process efficiency improvements, and participation levels. This position includes a high level of interaction with various levels of HR and company representatives, including brokers, account executives and company executives on a regular basis.<p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><b><b><b>Job Description</b></b></b></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></p><p></p><p><u><b>RELATIONSHIP:\u00a0</b></u> Reports to Supervisor</p><p></p><p><u><b>CORE JOB DUTIES & RESPONSIBILITIES:\u00a0</b></u></p><p>\u00a0<br />1.\u00a0Serves as a primary liaison between medium to high level producing groups/companies and VPI. Analyzes billing and remittance data coming into VPI as well as going back to company. Uses critical thinking skills to identify system issues, process efficiencies and assists with the development of corrections/fixes. Provides program efficacy analysis for clients including participation, claims utilization etc.</p><p>\u00a0<br />2.\u00a0Verifies and posts details of business transactions including funds received and disbursed, new policies, and cancellation changes. Tracks all pertinent information regarding group statistics as required by group contracts and VPI.</p><p>\u00a0<br />3.\u00a0Responsible for timely responses to policyholder inquiries, including but not limited to changing payment information and other miscellaneous endorsements. Processes and resolves dispute/complaint information from a variety of sources, including web, email, workflows, faxes and calls, providing a high level of customer service both to both internal and external customers.</p><p>\u00a0<br />4.\u00a0Verifies all assigned groups cash is received into the department, and totals accounts to ledgers or computer spreadsheets and databases. Performs audit and resolution of delinquent premium for assigned accounts as well as reconciling premium paid to VPI.</p><p>\u00a0<br />5.\u00a0Responsible for transmission and encryption formats, file structure and schedule, manual invoicing and deduction notifications, eligibility information and all other payroll deduction processes.</p><p>\u00a0<br />6.\u00a0Perform other duties as assigned by management, including but not limited to: documentation and maintenance of business process flows as well as desk instructions for this position.</p><p></p><p><u><b>JOB REQUIREMENTS:</b></u></p><p><b>Education:\u00a0 </b>High school studies; undergraduate studies in Finance, Business, or related field is preferred.</p><p></p><p><b>Experience:</b>\u00a0\u00a0 Typically 2-3 years of accounts receivable, billing, general accounting, or related experience in the insurance, banking, or finance industry.</p><p></p><p><b>Knowledge:\u00a0</b>\u00a0 Bookkeeping, Customer Service, Collections, Accounts Receivable, Billing, Insurance</p><p></p><p><b>Skills/Competencies:\u00a0</b> The candidate must have the ability to read and comprehend simple instructions, short correspondence, and memos as well as business correspondence.\u00a0 Have the ability to effectively present information to policyholders, applicants, management, small groups, group contacts and other employees of the organization. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.\u00a0 Have the ability to compute rate, ratios, and percent and to draw and interpret bar graphs. Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.\u00a0 Have the ability to deal with problems involving a few concrete variables in standardized situations with moderate oversight. Possess intermediate knowledge of Microsoft Word, Microsoft Excel. Microsoft Access a plus. Have the ability to type a minimum of 30 WPM.</p><p></p><p><b>Values:\u00a0</b> Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors.</p><p></p><p><b>Staffing Exceptions to the above minimum job requirements must be approved by:\u00a0\u00a0</b> HR and Director</p><p></p><p><u><b>JOB CONDITIONS:</b></u></p><p><b>Overtime Eligibility</b>: Eligible (Nonexempt)</p><p></p><p><b>Working Conditions:</b> Normal office environment.\u00a0 The employee works within an office environment with moderate noise levels and temperature conditions and no direct exposure to hazardous substances. While performing the duties of the job, the employee is regularly required to sit. The employee is occasionally required to stand; walk and reach with hands and arms.\u00a0 The employee may be expected to lift, move and carry records and documents typically weighing 20 pounds or less. Finger dexterity is required for use of personal computer and standard office equipment.</p><p></p><p><b>ADA:</b>\u00a0 The above statements cover what are generally believed to be principal and essential functions of this job.\u00a0 Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.</p><p></p><p><b>Job Evaluation Activity:</b>\u00a0 4/2014 EMT</p>", "t_create": 1613433600, "id": 7139229, "ats_job_id": "68627", "name": "Analyst, Grp Adm - Pet", "display_job_id": "68627", "business_unit": "Unknown", "medallionProgram": null, "hot": 0, "location": "Brea, CA, USA", "stars": 0, "department": "PGS", "type": "ATS"}, {"locale": null, "locations": ["Columbus, OH, USA"], "t_update": 1614403597, "job_description": "<div><div><div><div><div><div><div><div><p><span><span><span><span>Are you passionate about being part of a team that delivers extraordinary care to help individuals and businesses prepare for and protect their retirement? If so, then Nationwide Financial could be the place for you!</span></span></span></span></p></div></div></div></div></div></div></div></div><p style=\"text-align:inherit\"></p><p style=\"text-align:inherit\"></p><p><b>*This is a Project Staff role expected to run a minimum of 18 months.*</b></p><p></p><p><b>Process Management Team Overview</b></p><p>The Process Management team supports IPSO Associates and Leaders by providing a consultative approach to business process redesign initiatives. This is done by use of benchmarks, pilots, prototyping, and modeling to assess potential use of new methods and technologies to improve business performance.</p><p></p><p><b>Operations Consulting and Support \u2013 Specialist, Process Management Overview</b></p><p>This role will have responsibility for Process Efficiency Management, Lean Methodology Effectiveness, and Operation Quick Hit efforts. This role will also serve as coordinator and analyst of Annuity Service Recovery efforts. This collaborative team member will also seek to develop and provide recommendations on possible process tools and enhancements to increase the quality and optimization of business services and resources.</p><p></p><p><b>Competencies:</b></p><ul><li>Designs, develops, customizes, documents, deploys, maintains and updates business and system processes and procedures</li><li>Facilitates key process events and fulfills customer requests and process deliverables through all phases of the process life cycle</li><li>Works and consults with customers and project teams to develop business cases and comprehensive project plans to identify, quantify and deliver process design efforts in support of business objectives.\u00a0 Monitors and executes process design project plans.</li><li>Strong analytical skills to support critical thinking</li><li>Comfortable in working in an environment with a large amount of ambiguity</li><li>Proven ability to work independently</li><li>Self-starter and has experience in supporting projects</li><li>Confidence to interact with individuals at all levels within the company as well as external parties</li><li>Proven leadership skills; naturally collaborative, excelling at influencing without direct authority</li><li>Ability to multi-task and prioritize work</li><li>Excellent presentation, written, and verbal communication skills</li><li>5 years of experience in Business Process Design or Operations</li></ul><p></p><p>This role is a compensation grade F2.</p><p></p><p style=\"text-align:inherit\"></p><p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><b>Job Description Summary</b></p>JOB SUMMARY: Responsible for complex business and/or systems process analysis, design, implementation and operation. With full competency, analyzes existing processes, procedures and methods to ensure and promote effective business and systems operations through standardization, improvement, simplification, discontinuance or other methods. Creates process change by integrating new processes with existing ones. May coordinate and implement proposed process and procedure enhancements between work teams and operational departments. May be responsible for day-to-day operations and execution of complex processes, facilitation of key process events and fulfillment of major process deliverables. May focus on process development or execution.<p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><b><b><b>Job Description</b></b></b></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></p><p><u><b>RELATIONSHIP:</b></u> Manager/Director.</p><p></p><p><u><b>JOB RESPONSIBILITIES:</b></u></p><ul><li>With full competency, designs, develops, customizes, documents, deploys, maintains and updates business and system processes and procedures.</li><li>With full competency, may perform the day-to-day operations of business and systems processes, including the operation of process-related tools. Facilitates key process events and fulfills customer requests and process deliverables through all phases of the process lifecycle.</li><li>With full competency, initiates, enables and supports process redesign and/or re-engineering initiatives and projects through continues process improvements. Identifies, facilitates, markets and implements new and creative business process redesigns.</li><li>With full competency, performs process evaluations and develops recommendations by use of benchmarks, pilots, prototyping and modeling to assess potential use of new methods and workflows within a business process. Evaluates business processes for design effectiveness and resource utilization to ensure process performance meets targeted service levels.</li><li>Develops and provides recommendations on possible process, tool, and control enhancements to increase the quality and optimization of business services and resources. Facilitates ongoing process design activities for a given set of customers or organization as a team member and advisor.</li><li>With full competency, works and consults with customers and project teams to develop business cases and comprehensive project plans to identify, quantify and deliver process design efforts in support of business objectives. Monitors and executes process design project plans.</li><li>Serves as a subject matter expert on a project team involved with the development, implementation, administration and operation of new business and system processes, which may include multiple functions, product lines, and business activities. Facilitates post-implementation and conformance reviews for complex processes to ensure conformance to process requirements.</li><li>With full competency, may implement, maintain and operate moderately complex process design, operational and measurement tools and methods in order to design, operate, monitor and improve business and/or system processes. Mentors, educates and trains others on the use of process design techniques, methods and tools as well as on the use-of and execution-of business and systems processes and tools.</li><li>Maintains collaborative relationships with vendors, partners and suppliers to support customer plans. Facilitates service evaluations regarding outside consulting service vendors.</li><li>Acts as a source of direction, training and guidance for less experienced staff.</li><li>May coordinate activities for a process project team and assist in monitoring project schedules and costs.</li><li>Works with customers to increase their awareness of process techniques, methods and tools to identify opportunities for performance improvements. Advises business and systems partners on the issues and problems that they will face as process implementation activities unfold. Assists customers in selecting process design and operations team members. Participates in the development of office-wide vision and strategies for processes.</li><li>Performs other duties as assigned.</li></ul><p></p><p><u><b>JOB REQUIREMENTS:</b></u></p><p></p><p><b>Education:</b> Undergraduate degree in areas related to Business or Mathematics related field preferred.</p><p></p><p><b>Licenses/Certifications/Designations: </b>Process-related certifications preferred. Product-related technical insurance course work (CPCU, CPU, LOMA) preferred.</p><p></p><p><b>Experience: </b>Typically six years minimum experience in business process design or operations.</p><p></p><p><b>Knowledge:</b> Maintains and comprehends business process operations or redesign techniques, methods and tools. Maintains current understanding of business trends to support process design and operations to improve performance. Maintains current understanding of insurance and financial services industry, focusing on the Nationwide enterprise and key competitors.</p><p></p><p><b>Skills/Competencies:</b> Must have demonstrated experience in process analysis, process design, and process implementation. Working knowledge of insurance or financial business processes required. Understanding of project management concepts and techniques required. Understanding of customer business environment preferred. Competency in process development or process operations preferred. Good verbal and written communication skills required for contacts with all levels of staff, management, external sources, negotiation, presentations, project management, and non-technical contacts.</p><p></p><p><b>Values:</b> Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors.</p><p></p><p><b>Staffing Exceptions to the above minimum job requirements must be approved by the:</b> Director and HR Officer</p><p></p><p><u><b>JOB CONDITIONS:</b></u></p><p></p><p><b>Overtime Eligibility:</b> Not Eligible (Exempt).</p><p></p><p><b>Working Conditions: </b>Normal office environment. Occasional travel. non-standard or extended work may be required based on project needs.</p><p></p><p><b>ADA: </b>The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.</p><p></p><p><b>Job Evaluation Activity: </b>9/2014 CAH.</p>", "t_create": 1613433600, "id": 7144069, "ats_job_id": "68637", "name": "Specialist, Process Management (Project Staff)", "display_job_id": "68637", "business_unit": "Unknown", "medallionProgram": null, "hot": 0, "location": "Columbus, OH, USA", "stars": 0, "department": "PROAD", "type": "ATS"}, {"locale": null, "locations": ["Scottsdale, AZ, USA"], "t_update": 1614409327, "job_description": "<div><div><div><div><div><div><div><div><p><span><span><span>If you\u2019re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide\u2019s Property and Casualty team could be the place for you!</span></span></span></p></div></div></div></div></div></div></div></div><p style=\"text-align:inherit\"></p><p style=\"text-align:inherit\"></p><p><b>*** Please note: the information contained above the asterisks is specific to this particular opening, while the information below the asterisks is the general, corporate job description for this position. ***</b></p><p></p><p>This E&S Specialty underwriter will join our Contract Personal Lines team. Preferably, this person will work out of the Scottsdale, AZ office, however other locations - including WFH/remote - will also be considered, depending on respective skills and qualifications.</p><p></p><p>Candidates must have prior underwriting experience, with authority. \u00a0Prior experience and/or knowledge of E&S PL products, customer base, etc., is preferred, but not required. \u00a0</p><p></p><p>Please note, this opening may be filled at the Sr Underwriter or Underwriter II level, depending on the related skills and qualifications of the chosen candidate. \u00a0</p><p></p><p>Compensation Grade: F4 (Sr Underwriter) or E4 (Underwriter II)\u00a0</p><p><br /><b>***********************************************************************************************</b></p><p style=\"text-align:inherit\"></p><p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><b>Job Description Summary</b></p>Are you a critical thinker who can analyze complex risk and find insurance solutions that balance customer needs with business goals? If you can take initiative, use both your analytical and creative abilities to make sound decisions and have a desire to help people solve real challenges, we want to hear from you!<br><br>Our Excess & Surplus/Specialty (E&S/S) lines allow us to provide insurance that other carriers may not offer. It\u2019s a fast-paced environment in a collaborative, team-oriented culture, working in an always-changing, growing industry. <br><br>As a Senior Underwriter, you will determine individual risk acceptability, pricing, coverage, terms and conditions, by developing, analyzing and evaluating information and exposures on risks of a complex technical nature. You will be responsible for achieving production and loss ratio goals within assigned territory by reviewing and analyzing claims, loss history and taking appropriate action on individual accounts. You will work independently, and be responsible for determining appropriate reinsurance placement, if any, on individual accounts. It\u2019s important to establish and maintain effective relationships with brokers to generate premium dollars and profitably. Territory assignments are more complex in terms of coverage and agent/broker/program manager relationships. In this role, you may also develop, audit and manage specialized programs, agents or territories. You will have opportunities to train and mentor Underwriters and Underwriting Assistants.<p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><b><b><b>Job Description</b></b></b></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></p><p><b>Key Responsibilities:</b>\u00a0</p><ul><li>Reviews individual risks or programs within assigned territory from agents, brokers or program managers and either declines or accepts business based upon information necessary to make the decision. \u00a0The underwriter analyzes, with a high level of technical expertise, exposures to loss, develops an adequate premium charge for the exposure and determines appropriate endorsements and exclusions to address loss exposures for the insurance contract. Within department guidelines, places reinsurance, if any, for the account.</li><li>Achieves individual production and loss ratio goals within assigned territory through sound territory management and marketing. Works with more complex issues concerning coverage, programs, agents, brokers and program managers. The underwriter continually analyzes premium and loss results in their territory by agency, state, major class of business and by program. Performs audits of individual risks and programs for compliance with company guidelines, state regulations and reinsurance conditions. Development and implementation of specific action plans may be required.</li><li>Handles policy maintenance items and other mid-term requests. Reviews endorsement requests and processes necessary changes to the policy. Reviews loss control reports and makes recommendations to the agent and/or changes to the policy. Follows up on outstanding information as required. Reviews claim activity and takes appropriate action.</li><li>Fosters positive business relationships with agents and brokers through daily contact with assigned agents by developing and maintaining good rapport and resolving agency conflicts. \u00a0Travels to agency offices as required for audits, training or marketing visits. Entertains agents visiting the Company as required. Assists with development of marketing ideas and strategies for underwriting seminars and other marketing campaigns.</li><li>Places reinsurance per department guidelines based upon the appropriate use of all reinsurance facilities used by the department, including various treaty semiautomatic and facultative reinsurance. Maintains good working relationship with reinsurers.</li><li>Other responsibilities as assigned may include program research and development, form development, rate development, technical assistance to Agents, Underwriting Assistants, and other Underwriters.</li><li>Performs other duties as assigned.</li></ul><p></p><p><b>Reporting Relationships:</b>\u00a0 Reports to Department Manager</p><p></p><p><b>Typical Skills and Experiences:</b>\u00a0</p><p></p><p><b>Education:\u00a0</b> Undergraduate degree preferred. Equivalent work experience will be considered in lieu of a degree. Completion of general insurance courses such as CPCU, CIC, AU, ARM, CPIW, CWIS, or ASLI is preferred.</p><p></p><p><b>Experience:</b>\u00a0 Six years related experience or five years as an underwriter, excess & surplus lines preferred.</p><p></p><p><b>Knowledge, Abilities and Skills:\u00a0</b> Knowledge of lines underwriting policies, practices and procedures, insurance law and underwriting marketing principles and techniques, rating plans and plan concepts, Treaty & Facultative reinsurance concepts, general agency system and company operations, regulatory issues, the general agency system, market conditions and company operations. Ability to communicate effectively, orally, and in writing, interpersonally with individuals and groups via telephone, fax, e-mail and in person. Demonstrates advanced negotiation skills. Ability to manage the assigned line or lines of business, which may include monitoring of aggregates. Ability to work with the wholesale/general agency distribution system. Ability to analyze insurance risks to determine acceptability including policy language, various commercial rating plans and methodologies, reinsurance. Ability to use/learn job related computer software. Ability to devise business solutions to problems, implement the most appropriate, and monitor its effectiveness. Ability to make decisions with minimal supervision.</p><p></p><p>Other criteria, including leadership skills, competencies and experiences may take precedence.</p><p></p><p>Staffing exceptions to the above must be approved by the hiring manager\u2019s leader and HR Business Partner.</p><p></p><p><b>Values:</b>\u00a0 Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors.</p><p></p><p><b>Job Conditions:</b>\u00a0</p><p></p><p><b>Overtime Eligibility:\u00a0 </b>Exempt (Not Eligible)\u00a0\u00a0</p><p></p><p><b>Working Conditions:\u00a0 </b>Normal office environment. Travel out of state as required several times a year. In-town entertaining required as necessary after 5:00 P.M.</p><p></p><p><b>ADA:\u00a0</b> The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.</p><p></p><p>Evaluation Activity:\u00a0 \u00a02/07/02 - DMP</p>", "t_create": 1612915200, "id": 7126034, "ats_job_id": "68572", "name": "Sr Underwriter, E&S Spec (Senior Underwriter - Contract Personal Lines)", "display_job_id": "68572", "business_unit": "Unknown", "medallionProgram": null, "hot": 0, "location": "Scottsdale, AZ, USA", "stars": 0, "department": "ESUU", "type": "ATS"}, {"locale": null, "locations": ["Washington DC, DC, USA"], "t_update": 1614409328, "job_description": "<div><div><div><div><div><div><div><div><p><span><span><span>If you\u2019re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide\u2019s Property and Casualty team could be the place for you!</span></span></span></p></div></div></div></div></div></div></div></div><p style=\"text-align:inherit\"></p><p style=\"text-align:inherit\"></p><p>Territory: Montgomery County<span>\u00a0 </span>(Fredrick & Howard County)</p><p></p><p>This is a work-from-home position with heavy travel to policy locations. The selected individual must reside in the respective territory.</p><p></p><p>Required:</p><p>Strong customer service competency</p><p>Comfortable with climbing up on building roofs</p><p></p><p>The ideal candidate will also have the following:</p><p>Xactimate experience</p><p>Construction/Contractor experience</p><p>Prior claims handling experience</p><p></p><p>Compensation grade: E3</p><p style=\"text-align:inherit\"></p><p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><b>Job Description Summary</b></p>No two property claims are ever the same and each customer has unique needs. Our team thrives on providing the very best service and building lasting, successful relationships with our customers. If you are confident, curious, driven to learn and grow, and have a desire to help people when they most need it, we want to know more about you! <br><br>As a Field Claims Specialist, you'll investigate and resolve moderate to severe property damage claims by phone and face-to-face.<p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><b><b><b>Job Description</b></b></b></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></p><p><b>Job responsibilities:</b></p><p>\u2022 Handles all assigned claims promptly and effectively, with little to no direction and oversight. Makes decisions within delegated authority as outlined in company policies and procedures.</p><p>\u2022 Determines proper policy coverages and applies appropriate claims practices to resolve cases in alignment with company guidelines.</p><p>\u2022 Opens, closes and adjusts reserves according to company practices to ensure reserve adequacy. Adheres to file conferencing notification and authority procedures.</p><p>\u2022 Maintains current knowledge of insurance and applicable product/services; court decisions which may impact the claims function; current guidelines; and policy changes and modifications. This may require attending various seminars and training sessions.</p><p>\u2022 Maintains current knowledge of local industry repair procedures and local market pricing.</p><p>\u2022 Submits severe incident reports, reinsurance reports and other information to claims management as needed.</p><p>\u2022 Partners with Special Investigations Unit and Subrogation to identify fraud and subrogation opportunities. Assists or prepares files for lawsuit, trial, or subrogation.</p><p>\u2022 Initiates and conducts follow-ups through proficient use of claims and other related business systems.</p><p>\u2022 Delivers an outstanding customer service experience to all internal, external, current and prospective Nationwide customers. Adheres to high standards of professional conduct while providing delivery of outstanding claim's service.</p><p>May perform other responsibilities as assigned.</p><p></p><p><b>Reporting Relationships:</b> Reports to Claims Manager. Individual contributor role.</p><p></p><p><b>Typical Skills and Experience:</b></p><p><b>Education:</b> Undergraduate degree or equivalent experience.</p><p></p><p><b>Licenses/Designations:</b> State licensing where required. Successful completion of required/applicable claims certification training/classes.</p><p></p><p><b>Experience: </b>Three to five years of related property claims experience. Experience in a customer service environment, including flexible work schedules and extended work hours preferred.</p><p></p><p><b>Knowledge: </b>General knowledge of insurance theory and practices, and contracts and their application. Property estimating and automated claims systems. Demonstrated knowledge of the investigation, consultation and settlement activities used to resolve extensive property damage claims.</p><p></p><p><b>Skills/Competencies:</b> Proven ability to meet customer needs and provide exemplary meaningful service by guiding customers through the claims process and ensuring a positive customer experience. Analytical and problem-solving skills necessary to make decisions and resolve issues related to application of coverages to submitted claims, application of laws of jurisdiction to investigation facts, and application of policy exclusions and exceptions. Ability to establish repair requirements and cost estimates for property losses. Ability to evaluate and successfully advise on property claims. Organizational skills to prioritize work. Command of written and verbal communication skills to effectively communicate with policyholders, claimants, repairpersons, attorneys, agents and the general public. Ability to efficiently operate a personal computer and related claims and business software. Able to provide leadership to less experienced claims associates.</p><p></p><p><b>Values:</b> Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors.</p><p></p><p>Staffing Exceptions to the above must be approved by business unit executive and Human Resources.</p><p></p><p><b>Job conditions:</b></p><p><b>Working Conditions: </b>Normal office or field claims environment. May require ability to sit and operate phone and personal computer for extended periods of time. Representatives may be required to operate an automobile and have a valid driver's license with a safe driving record. Able to make physical inspections of property loss sites; climb ladders, balance at various heights, stoop, bend and/or crawl to inspect vehicles and structures; work outside in all types of weather. Must be willing to work irregular hours and to travel with possible overnight requirements. May be on-call. Must be available to work catastrophes (CAT). Extended and/or non-standard hours as required.</p><p></p><p><b>Credit/Background Check:</b> Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process.</p><p></p><p><b>ADA:</b> The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.</p><p></p><p>EQUAL OPPORTUNITY EMPLOYER:</p><p>Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.</p><p></p><p>We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</p>#claims", "t_create": 1613606400, "id": 7151241, "ats_job_id": "68660", "name": "Field Claims Spec II, Property", "display_job_id": "68660", "business_unit": "Unknown", "medallionProgram": null, "hot": 0, "location": "Washington DC, DC, USA", "stars": 0, "department": "PCL", "type": "ATS"}, {"locale": null, "locations": ["Columbus, OH, USA"], "t_update": 1614409328, "job_description": "<div><div><div><div><div><div><div><div><p><span><span><span><span>Are you passionate about being part of a team that delivers extraordinary care to help individuals and businesses prepare for and protect their retirement? If so, then Nationwide Financial could be the place for you!</span></span></span></span></p></div></div></div></div></div></div></div></div><p style=\"text-align:inherit\"></p><p style=\"text-align:inherit\"></p><p><b><u>Understand Business Needs</u></b><br />Meet with business team members and internal stakeholders to discuss the purpose & goals to ensure the delivered product meets the business outcomes.</p><p></p><p><b><u>Translate Requirements</u></b><br />Document the business goals, success criteria, and solution needs to meet the business requirements.\u00a0 Partner with technology team members to create detailed story cards needed to build the product solution. Create diagrams, flow charts, and other visualization that aid in solution delivery.</p><p></p><p><b><u>Business and Technology Liaison\u00a0 </u></b><br />Ensure that the business needs are being meet through the solution creation process and stay connected to how the effort is progressing. Address any questions or problems that arise from the technology/business teams.\u00a0 Negotiate any changes to solution delivery scope or timelines.</p><p></p><p><b><u>Product Backlog & Intake Management</u></b><br />Provide a clear intake process and manage any new work coming into the agile product line.\u00a0 Help to identify and explore new opportunities to maintain a health backlog for the team.\u00a0 Manage the backlog of change requests and defects and</p><p>provide prioritization to the agile product line.</p><p></p><p><b><u>Project Delivery Acceptance & Validation</u></b><br />Thoroughly validate that the end-to-end solution meets the agreed-upon demands, scope, and business outcomes before implementation.\u00a0 Partner with technology and business users to confirm success outcomes, performance, and quality.</p><p></p><p><b><u>Implementation Support</u></b><br />Support the testing, user acceptance, release, and post implementation to ensure solution is meeting desired outcomes.\u00a0 Look for feedback and ideas for improvement and what modification can be made to improve the product.</p><p></p><p><i><b>*Please note that this is a G0 band role (Project Staff).</b></i></p><p style=\"text-align:inherit\"></p><p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><b>Job Description Summary</b></p>JOB SUMMARY: A staff resource assigned to perform a specific activity in support of an approved corporate program or project for a limited period of time. The hiring manager will create job expectations for each project position.<p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><b><b><b>Job Description</b></b></b></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></p><p><u><b>RELATIONSHIP:</b></u> \u00a0Reporting relationships will be determined based on the needs of the assigned project.</p><p></p><p><u><b>AN EXPLANATION OF PROJECT STAFFING:</b></u></p><p></p><p><b>STAFFING:</b> A "project basis staffing" is a job temporarily assigned in order to perform a specific activity in support of an approved corporate project. The assignment is typically two years or less. The limited life of this assignment distinguishes a "project" position from most other positions. Project staffing allows management a greater level of flexibility in selecting an incumbent with the needed level of expertise. Because of the truly temporary status of the project job, the need for specific skills, and a fair administration of compensation for project personnel, the project jobs are to be staffed on a lateral basis (i.e. the incumbent remains on the same pay band he/she held before project participation).</p><p></p><p><b>LENGTH OF ASSIGNMENT: </b>The assignment is typically two years or less. However there are two types of project staffing assignments. A short-term assignment would normally be four months or less and would not involve a permanent transfer. Salary would be administered as normal, and the previous position would typically be held open. A long term project assignment would be longer than four months, could involve relocation, and the employee's previous position would be re-staffed or eliminated. Qualified associates will typically be provided 60 calendar days to search for a new position. For clarification, contact your local HR representative.</p><p></p><p><b>SALARY ADMINISTRATION</b>: Individuals hired would typically receive a pro-rated merit increase. During the project, merit salary adjustments pursuant to the salary administration guidelines will be based on the employee's pay band at the time of placement on the project job. Performance evaluations will be conducted as they would on any job as appropriate.\u00a0</p><p></p><p><b>END OF PROJECT:</b> Prior to the end of the project, Human Resources will be notified by the Project Executive regarding the project completion date. Human Resources will assist the project job holder for a period of sixty calendar days, if qualified, in his/her search for a position . The success of the associate in securing a position is contingent upon prior related work experience, satisfactory performance on the project and the availability of open positions matching the associates? skills and experience. The associate is expected to compete for positions with other Nationwide associates and/or external applicants. There is no guarantee that the associate leaving the project will secure another position.</p><p><br /><u><b>JOB REQUIREMENTS:\u00a0</b></u></p><p>Vary based on project needs. Please refer to the On-Line Requisition System for a summary skills listing; the Project Executive can provide a detailed listing. \u00a0</p><p>Values: \u00a0Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors.</p><p><br /><u><b>JOB CONDITIONS:\u00a0</b></u></p><p><b>Overtime Eligibility:</b> \u00a0Not Eligible (Exempt).<br />\u00a0</p><p><b>Working Conditions:</b> Normal office environment. \u00a0<br />\u00a0</p><p><b>ADA: </b>\u00a0The above statements cover what are generally believed to be principal and essential functions of this job. \u00a0Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.</p><p></p><p><b>Credit Check:</b> \u00a0AS APPLICABLE TO THE SPECIFIC PROJECT - Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process.</p><p></p><p><b>Job Evaluation Activity: </b>\u00a0Edited 6/25/2004 - BVS</p>", "t_create": 1613952000, "id": 7154235, "ats_job_id": "68649", "name": "Consultant, Business Technology Solutions (Project Staff)", "display_job_id": "68649", "business_unit": "Unknown", "medallionProgram": null, "hot": 0, "location": "Columbus, OH, USA", "stars": 0, "department": "PRSA", "type": "ATS"}, {"locale": null, "locations": ["Columbus, OH, USA"], "t_update": 1614409337, "job_description": "<div><div><div><div><div><div><div><div><p><span><span><span>As a team member in the Finance and Internal Audit department at Nationwide, the opportunities are endless!\u00a0You can grow and learn in diverse areas across many disciplines such as Advanced Analytics, Investments, Actuarial, Accounting, Risk Management, Critical Business Advisor and so much more.\u00a0Let Nationwide help create your career journey!</span></span></span></p></div></div></div></div></div></div></div></div><p style=\"text-align:inherit\"></p><p style=\"text-align:inherit\"></p><p style=\"text-align:inherit\"></p><p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><b>Job Description Summary</b></p>This position is responsible for establishing and maintaining Actuarial technology supporting evolving actuarial needs in the data, modeling and analysis space, leveraging IT skillsets, approaches and resources. This includes the collaboration with IT on technology selection, implementation and maintenance, leveraging dotted line reporting relationship of the RADS manager to the candidate. The role covers all technology including data and data access, actuarial modeling, distributed processing, analysis and reporting tools, process scheduling and administration and security. The candidate is responsible for the actuarial elements of supporting technology, including the development and implementation of standards to use technology.<p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><b><b><b>Job Description</b></b></b></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></p><p><b>Key Responsibilities: </b><br />1.\u00a0\u00a0 \u00a0APPLICATIONS. \u00a0Develop and maintain actuarial specific applications to support calculations, projections and all actuarial functions. \u00a0These applications are the infrastructure needed to digest both input and output data for model, back end tools, model automation, input processes (Liabilities, Assets, Scenarios). \u00a0Develop end to end solutions for modeling projects in coordination with senior developers on the modeling team.<br />2.\u00a0\u00a0 \u00a0DATA. \u00a0Connect data from source to use. \u00a0Maintain NFA data mart, including both the IT owned portion and the actuarial owned portion. \u00a0Liaison with IT for requirements for new Actuarial data requests. \u00a0Develop and monitor data governance practices (retention, access, information privacy, quality).<br />3.\u00a0\u00a0 \u00a0COORDINATE WITH IT. \u00a0Business Application Owner (BAO) for RADS line in Technology. \u00a0Prioritization of technology work that supports actuarial. \u00a0Develop appropriate intake processes. \u00a0Coordinate transfer of platform support from Actuarial Technology team to RADS. \u00a0Evaluate and provide feedback on Technology resources. \u00a0Dotted line management of RADS manager. \u00a0Work with IT to establish solutions and solution approaches, actuarial and IT footprint, considering information risk management and model and data risk and governance.<br />4.\u00a0\u00a0 \u00a0STANDARDS/RISK MANAGEMENT. \u00a0Establish standards for actuarial use of technology and data that is supported by IT or Actuarial, supporting the disciplined use of technology and data, including the execution of applicable IT and Information Risk Management (IRM) standards for the use of technology requiring an IT Asset Management exception. \u00a0Monitor the appropriate application of standards and manage the risk associated with inappropriate use of technology and data. Work with IT, IRM, Enterprise Data Governance and Model Risk Management to evolve standards where necessary.<br />5.\u00a0\u00a0 \u00a0NEW TECHNOLOGY. \u00a0Establish and execute on Actuarial Technology strategy, identifying and representing actuarial technology needs in the selection and implementation of technology, covering data, analysis and reporting, modeling and modeling support, process scheduling and administration and security needs.\u00a0</p><p></p><p><b>Team Composition:</b><br />Position has four direct reports and 7 indirect reports. Technology (RADS) manager responsible for NF Actuarial support has dotted line reporting relationship to this position. Finally, position has responsibility for contractors (as of \u00a0February 2021, 4 contractors).\u00a0</p><p></p><p><b>Typical Skills and Experiences:</b><br /><b>Education/Certification/Licenses: </b>The candidate should have a BS or greater, with education covering IT, math and actuarial elements.\u00a0</p><p></p><p><b>Experience/Skills: </b>The candidate should have 10+ years of experience with IT and actuarial topics covering data, modeling, and the use of data for reporting and analysis purposes. Key for this position is experience covering both actuarial and IT functions, allowing for understanding of data and model related complexity of actuarial work and IT solutions that support actuarial work.\u00a0</p><p></p><p>Other criteria, including leadership skills, competencies and experience may take precedence. \u00a0</p><p></p><p>Staffing exceptions to the above must be approved by the hiring manager\u2019s leader and HR Business Partner.</p><p></p><p><b>Job Conditions:</b><br /><b>Overtime Eligibility: </b>Not Eligible (Exempt)</p><p></p><p><b>Working Conditions:</b> Normal office environment. \u00a0Frequent travel within assigned region. \u00a0Most leaders work from a remote location, such as an office out of their home. \u00a0A valid drivers license and safe driving record may be required.</p><p></p><p><b>ADA: </b>The above statements cover what are generally believed to be principal and essential functions of this job. \u00a0Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.</p>#actuarial", "t_create": 1613520000, "id": 7144058, "ats_job_id": "68621", "name": "Director, Actuarial Technology", "display_job_id": "68621", "business_unit": "Unknown", "medallionProgram": null, "hot": 0, "location": "Columbus, OH, USA", "stars": 0, "department": "LFT", "type": "ATS"}], "facets": {"skills": {"Operations": 26, "Change Management": 13, "Training": 26, "Testing": 12, "Finance": 15, "Contracts": 12, "Technology": 20, "Human Resources": 12, "Excel": 15, "Budget": 11, "Liability": 10, "Credit": 12, "Compensation": 12, "Planning": 18, "Pricing": 19, "Customer Service": 16, "Microsoft Office": 19, "Insurance": 31, "Project Management": 16, "Payments": 16}, "departments": {"PCL": 30, "TAP": 15, "TENG": 11, "TAT": 8, "ESUU": 7, "FSD": 6, "ISP": 6, "SFSS": 6, "BUC": 6, "WUE": 6, "CASC": 5, "ACTPC": 4, "PAR": 4, "BUS": 4, "ESC": 4, "TAR": 4, "NRSS": 4, "LOSU": 4, "PRCP": 4, "BSPA": 3, "DANS": 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